The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Se mere
Virksomheden har svaret
Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... Se mere
Virksomheden har svaret
We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and he... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Storbritannien
- 0333 999 9786
4,8
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra DFS Furniture - Hove
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service and experience in buying what we wanted
Excellent friendly service. Our salesperson Paul gave excellent explanation throughout our experience. Let us take time to think our options through.
24. juli 2026
Besvarelse fra DFS Furniture - Hove
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Paul.
Kind Regards,
Jordan
DFS Customer Support
Sales lady at your Hove branch was…
Sales lady at your Hove branch was extremely helpful and explained everything, even showing me how the sofa bed works.
20. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Beverley,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The sales person for Nigel Carpenter…
The sales person for Nigel Carpenter was so patient and helpful given that Nigel is on the spectrum for autism and asked lots of questions.
We came in twice over a 3 week period, no pressure, just helpful information which helped Nigel to make a decision, which he wasn't prepared to fo elsewhere.
So thank you.
8. juni 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly & helpful staff with no pressure to purchase.
We were looking for a riser recliner chair with a 2 seater settee recliner to match. DFS had exactly what we wanted & was, for us, much more comfortable than other sofa's we had seen. Paul was very friendly & helpful. Even had a coffee whilst we took our time to make our decision.
17. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Len,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Sales assistant Kerry was so helpful…
Sales assistant Kerry was so helpful and informative, brilliant service.
20. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Stephen,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Owen at DFS was very efficient and good…
Owen at DFS was very efficient and good customer service , this was the Goldstone retail park
18. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent staff
Excellent staff, explained all the options available and the payment options thoroughly
18. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly & helpful
Very friendly & helpful. Purchased a chair a couple of years ago & was served by the same lady (Bev)
16. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ordered two pieces (Roseley three and…
Ordered two pieces (Roseley three and two seater). Gabby helped us out and displayed extreme patience, demonstrated knowledge about the products and was extremely attentive throughout the whole process. She was truly wonderful in helping us pick out the furniture we were looking for. Wonderful experience and most definitely recommend. Thank you Gabby 😊
13. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great selection of sofas & helpful, knowledgeable staff
Great selection of sofas. Helpful and knowledgeable staff, particularly Christopher Barlow who sold us our sofa. He left us to browse at our leisure and there was no pressure whatsoever. Would recommend!
4. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Amazing Jess
Jess was amazing and guided us to the sofa and chairs we purchased. Great service by a great member of staff.
13. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and patient.
12. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The DFS Hove Branch was very helpful…
The DFS Hove Branch was very helpful when we purchased our sofas,
No pushy sales man, just ready to advise when we needed to ask questions.
Thank you very much, we were in your branch a long time, and the coffee a little bonus.
7. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Paid for a simple repair in January…
Paid for a simple repair in January 2026, still waiting, it is now JULY! No communication whatsoever, so so so disappointed and I will never use DFS again. They simply do not care.
I have asked for a full refund and I still have no response.
DFS asked for a review a soon as I paid for the repairs upfront in January, I thought I’d wait until the repairs had been carried out, I’m so glad I did because I don’t even want to offer 1 Star ⭐️
Absolutely AVOID at all costs!
Shocked beyond all belief.
Poor customer service across the board.
8. juli 2026
Besvarelse fra DFS Furniture - Hove
Good Afternoon Nic,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
As most of our furniture is made to order, the parts needed to resolve some concerns have to be ordered directly from our suppliers as we don't stock the parts. Much like our furniture the majority of parts are made to order and can sometimes have similar delivery times to that of the sofas themselves.
I appreciate there has been a delay and I would like to sincerely apologise for the delay and the lack of communication from DFS. I have chased this internally with the relevant department and advised the urgency to ensure you are contacted to discuss this.
Kind Regards,
Lorraine A
DFS Central Customer Support
What a great experience
What a great experience, we met with Chris who was extremely helpful & knowledgeable. Giving us enough time to discuss it amongst ourselves and I never felt that I was being rushed into a decision.
7. juli 2026
Besvarelse fra DFS Furniture - Hove
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Chris met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
An excellent experience
Salesperson let us have time on our own to look and discuss. He was available when needed, engaged with us, listened to our requirements and responded very helpfully. He also made useful suggestions. He gave us information clearly.
7. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Jennifer,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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