Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... Se mere
Virksomheden har svaret
We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and he... Se mere
Virksomheden har svaret
The choice of two seater, electric recliner was excellent. Due in no small part to Chris, who was extremely helpful and went into our order thoughouly, without pressure selling. Delighted with the ent... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Storbritannien
- 0333 999 9786
4,8
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly & helpful staff with no pressure to purchase.
We were looking for a riser recliner chair with a 2 seater settee recliner to match. DFS had exactly what we wanted & was, for us, much more comfortable than other sofa's we had seen. Paul was very friendly & helpful. Even had a coffee whilst we took our time to make our decision.
17. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Len,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Sales assistant Kerry was so helpful…
Sales assistant Kerry was so helpful and informative, brilliant service.
20. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Stephen,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Owen at DFS was very efficient and good…
Owen at DFS was very efficient and good customer service , this was the Goldstone retail park
18. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent staff
Excellent staff, explained all the options available and the payment options thoroughly
18. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly & helpful
Very friendly & helpful. Purchased a chair a couple of years ago & was served by the same lady (Bev)
16. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ordered two pieces (Roseley three and…
Ordered two pieces (Roseley three and two seater). Gabby helped us out and displayed extreme patience, demonstrated knowledge about the products and was extremely attentive throughout the whole process. She was truly wonderful in helping us pick out the furniture we were looking for. Wonderful experience and most definitely recommend. Thank you Gabby 😊
13. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great selection of sofas & helpful, knowledgeable staff
Great selection of sofas. Helpful and knowledgeable staff, particularly Christopher Barlow who sold us our sofa. He left us to browse at our leisure and there was no pressure whatsoever. Would recommend!
4. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Amazing Jess
Jess was amazing and guided us to the sofa and chairs we purchased. Great service by a great member of staff.
13. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and patient.
12. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The DFS Hove Branch was very helpful…
The DFS Hove Branch was very helpful when we purchased our sofas,
No pushy sales man, just ready to advise when we needed to ask questions.
Thank you very much, we were in your branch a long time, and the coffee a little bonus.
7. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Paid for a simple repair in January…
Paid for a simple repair in January 2026, still waiting, it is now JULY! No communication whatsoever, so so so disappointed and I will never use DFS again. They simply do not care.
I have asked for a full refund and I still have no response.
DFS asked for a review a soon as I paid for the repairs upfront in January, I thought I’d wait until the repairs had been carried out, I’m so glad I did because I don’t even want to offer 1 Star ⭐️
Absolutely AVOID at all costs!
Shocked beyond all belief.
Poor customer service across the board.
8. juli 2026
Besvarelse fra DFS Furniture - Hove
Good Afternoon Nic,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
As most of our furniture is made to order, the parts needed to resolve some concerns have to be ordered directly from our suppliers as we don't stock the parts. Much like our furniture the majority of parts are made to order and can sometimes have similar delivery times to that of the sofas themselves.
I appreciate there has been a delay and I would like to sincerely apologise for the delay and the lack of communication from DFS. I have chased this internally with the relevant department and advised the urgency to ensure you are contacted to discuss this.
Kind Regards,
Lorraine A
DFS Central Customer Support
What a great experience
What a great experience, we met with Chris who was extremely helpful & knowledgeable. Giving us enough time to discuss it amongst ourselves and I never felt that I was being rushed into a decision.
7. juli 2026
Besvarelse fra DFS Furniture - Hove
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Chris met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
An excellent experience
Salesperson let us have time on our own to look and discuss. He was available when needed, engaged with us, listened to our requirements and responded very helpfully. He also made useful suggestions. He gave us information clearly.
7. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Jennifer,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
3 decades I’ve used this company….No more!.
I have been using DFS for decades for my furniture.
Spent 4.5K on 2 sofas & have had nothing but problems with them. First sofa it took 9 months before Guardsman wrote it off, 2nd one took 7 months before being wrote off.
When you pay this sort of money for their top spec sofas you don’t expect to be dealing with these problems. DFS need to look into who’s making this furniture as the frame work is of poor quality, the quality & the cost don’t match.
Have had my money all refunded except for £904 which they tell me was a good will gesture, it wasn’t, it was a credit note from a previous piece of furniture I bought, that discoloured, which was sent over to the store manager in Hove. I asked them since when did you give good will gestures of £904. Their response was, we like to look after our regular customers. My response was, so if I come in to buy new ones after the stress I’ve been through for 18 months what will you give me for the inconvenience I’ve suffered, his response was……£50. At this time I actually laughed because he said the company wasn’t a bottomless money pit. So you can supposedly give me £904 2 years ago, but only £50 now if I come in to buy more furniture. 🤔….it was a credit note!
The call was recorded by the way for ombudsman
Customer reference number is 49ZP00115
3 decades I’ve spent double figures in the thousands, on furniture….not anymore.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Hove
Hello Michelle,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable.
After reviewing this internally I can confirm the order was delivered in 2022, it was agreed if you were to order again (2-weeks after delivery) a refund of £50 would be taken discounted from the newest order. This is now 4-years later, I am afraid it is not proportional to grant any further remedies. We will cooperate with the Ombudsman complaint once received.
Kind regards,
Lia
DFS Customer Support
Paul was great
Paul was great. Explained everything and didn’t rush us into making a decision. Gave us plenty of space but was there when we needed him.
7. juli 2026
Besvarelse fra DFS Furniture - Hove
Hello Maz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Terrible service
Terrible service, my sofa, chairs and footstool arrived as planned, the footstool was terribly cracked inside, the delivery man reported this with photos he took and said you should hear in a couple of days about a replacement, exactly one week later I haven't heard a thing, disgusting service.
30. juni 2026
Besvarelse fra DFS Furniture - Hove
Good Afternoon John,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with the footstool.
I am happy to see since your review you have been contacted to arrange a service visit for Wednesday 15th July and please be rest assured we will feed this back internally to ensure this doesn't happen again.
However, please be assured we will have this resolved for you as soon as possible.
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales person was a great help
The sales person was a great help, being present and attentive whilst at the same time allowing us room to make decisions.
29. juni 2026
Besvarelse fra DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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