Laura was fantastic in answering all our questions when we first came into see the sofa (that we saw advertised in The Times). And then once we’d done our measurements, Isabella was great in guiding u... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We recently visited DFS knowing which sofa we wanted but we weren’t sure about the colour. We had one in mind, which we thought would match our existing furniture, but it was only with the help of Isa... Se mere
Virksomheden har svaret
We went into high Wycombe DFS after visiting friends who have just had 2 x 2 seater sofas delivered. We liked their sofas immediately. We had a lovely saleswoman, her name is Irene, Irene was profes... Se mere
Virksomheden har svaret
Danielle at the High Wycombe store made our purchase a very pleasant experience. Danielle couldn't have been more helpful. She explained everything to my husband and I in detail, and talked us through... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
London Road, HP11 1LH, High Wycombe, Storbritannien
- 0333 999 9826
4,8
Fremragende
2 t anmeldelser
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Missing Half of My Sofa!
Missing Half of My Sofa!
Absolutely awful experience from start to finish.
My sofa was due to be delivered on Tuesday, but only half of it arrived. I'm literally missing the middle section, so I've been left with two ends of a sofa that I can't even use.
I took a day's annual leave to be at home for the delivery, only for the order to arrive incomplete.
The customer service has been just as disappointing. The delivery driver assured me he would raise the issue as urgent and that somebody would call me back. Nobody did.
Since Tuesday afternoon I've contacted DFS repeatedly and every single time I've been told exactly the same thing: "It's been raised as urgent and someone will call you back." Unsurprisingly, that call never comes.
I then tried raising a complaint through Live Chat because your website directs customers there. The advisor was unhelpful and simply passed me from one department to another. Shortly afterwards I did receive a call from a gentleman who gave me his direct number and told me to call him if I hadn't heard anything by Thursday evening.
Friday morning arrived with still no update. I called him twice and received no answer. I then contacted customer services again, only to be told that my complaint was only just being passed to the relevant department and that, apparently, the missing part of my sofa is somewhere in Farnborough.
It's unbelievable that I've had to spend so much time chasing an issue that should have been dealt with days ago. Nobody has taken ownership, nobody has kept me updated, and every conversation has resulted in another empty promise.
I've been left with no choice but to leave this review because I simply cannot get anyone to take responsibility.
I want the missing section of my sofa delivered as soon as possible, a proper update from someone who owns the issue, and compensation for the day's annual leave I had to take, along with the considerable amount of time I've wasted chasing this.
I certainly won't be using DFS again.
It seems DFS responses to reviews are rather generic, I hope they contact me directy rather than me having to call them - again...
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - High Wycombe
Good afternoon Kenny,
Thank you for taking the time to share your experience with us, please accept our sincerest apologies for the issues faced upon delivery of your furniture and the lack of communication received, we completely understand how disappointing this has been for you.
Please rest assured your concerns have reached the highest escalation point and a complaint has been logged for the failure to inform you of any updates during this time. A search is currently ongoing to locate the missing section of your furniture, once we have an update on this you will be informed of such and delivery will be promptly arranged. Once again we do apologise for the difficulties faced so far, and we hope to resolve this for you as soon as possible.
Kind regards,
Holly M
DFS Customer Support
The staff member who served me was very…
The staff member who served me was very professional and attentive to every detail which helped choosing what I wanted stress free.
14. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The customer agent was brilliant
The customer agent was brilliant, made it a great experience, purchasing the item.
23. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Danielle was very helpful & explained…
Danielle was very helpful & explained everything very thoroughly. Many thanks.
20. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello Russell,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tip Top
Very good experience, Daniella (hope I got your name right) was so nice and helpful, told us all we needed to know about our new sofa. Delivery time is good about 2 weeks. I got my last sofa from DFS and had that for about 12 years. So happy Days
Michael
17. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A great store staff all round
Laura was fantastic in answering all our questions when we first came into see the sofa (that we saw advertised in The Times). And then once we’d done our measurements, Isabella was great in guiding us through the process of ordering, the 4 year payment deal and even choosing a rug to go with the sofa!
18. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
APSOLUTELY AWFUL COMPANY!
APSOLUTELY AWFUL COMPANY!! Paid balance was given a delivery date and old sofa gone .. was called to confirm delivery and i can relax but still no sofa 😡😡 i have no where to sit and not well enough to sit on a hard chair !!! I was promised the 18th ..? Soo soo upset 😢 😂😂😂😂😂
16. maj 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello Paula,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and once the furniture is ready for delivery we will be in contact with you to arrange the delivery, please be rest assured we will look to get this delivered for you.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very well guided been explained each…
Very well guided been explained each and everything very well satisfied with service
17. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable sales…
Very helpful and knowledgeable sales lady,who pointed out several points I had not considered.
Sale process simple and I am very happy with my decision.
16. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello Bob,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very Pleasant Experience
Customer service was excellent. We were very happy with the way we were treated.
13. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Thank you Danielle at High Wycombe DfS…
Thank you Danielle at High Wycombe DfS for a great shopping experience! Quick and easy sale and good customer service!
8. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS helped us select the perfect colour sofa
We recently visited DFS knowing which sofa we wanted but we weren’t sure about the colour. We had one in mind, which we thought would match our existing furniture, but it was only with the help of Isabella (who gave us some valuable insight concerning colour palette) that we could make our final selection.
7. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello Kevin,
We're really grateful you shared this amazing 5* review. We are glad to hear that Isabella helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and helpful
Very knowledgeable and helpful. Given plenty of time to consider options
11. juni 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Danielle at the High Wycombe store made…
Danielle at the High Wycombe store made our purchase a very pleasant experience. Danielle couldn't have been more helpful. She explained everything to my husband and I in detail, and talked us through all the details we needed to know. Charming and pleasant, Danielle is an asset to your company. Thank you Danielle
7. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Hello Josephine,
We're really grateful you shared this amazing 5* review. We are glad to hear that Danielle helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - High Wycombe
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very good service and in store…
Very good service and in store experience. The whole buying process was super smooth and easy.
5. juli 2026
Besvarelse fra DFS Furniture - High Wycombe
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
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