John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... Se mere
Virksomheden har svaret
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... Se mere
Virksomheden har svaret
John at the Farnborough DFS store was extremely helpful, knowledgeable and kind. He made choosing our sofas easy by showing us quality options with quick delivery times. We’re very happy with our choi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Solartron Road, Unit 1, GU14 7QJ, Farnborough, Storbritannien
- 0333 999 9815
4,9
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly and knowledgeable
Friendly, helpful staff.The bloke I dealt with was very helpful,knew his stuff,explained everything and made buying experience easy and hassle free.
3. juni 2026
Besvarelse fra DFS Furniture - Farnborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Sales.oerson by the name Mike from your…
Sales.oerson by the name Mike from your Farnborough branch customer service is unacceptable when I went back to make enquiries about charges on my credit application he really show the other side of him after getting £2000 sales.from .
He was angry towards me when I was trying g to some answers about the extra chargers
I asked why you is he angry I mentioned to that I have already spoke to customer service and the service I received was way better I received from Mike.
His response was
So, I did mention about delivery very charges I then told him do you I will all the back if you mention it to
Response back from Mike was if I am not happy then I can cancell the agreement
I told him I did not come here to cancell I came to find about the charges but since you getting angry about it
I agree3d to go ahead to cancelll the agreement
There is no way am going back to that store again .
Morning
Thanks for the response back
Juts one to make it clear is not just about not been told about the delivery charges on point of sales, this more of the customer service I received when I came back ti make enquiries about the charges I the sarcastic response said to me i can cancel ti order if you want to , i told i did not come to cancell order but want to know about the extra charges and he respon back saying mist customers tha came cancelled their orders, I then responded back if that tgat the then cancell the order and he then said i dont have to wait or stay for cancellation i can go and cancellation will be done no explanation was made to me how will will get back my deposit and how long will it take and no apology and the angry tone from the sales person is unacceptable to me.
As mentioned earlier I received better customer service over the phone from the lady I spoke about the issue .
I am going to accept after spending that amout of money and get spoken like that .
Sorry this was too much that why I made my mind will go some where else ti spend my mo ey with better customer service.
2. juni 2026
Besvarelse fra DFS Furniture - Farnborough
Good morning Saul,
Thank you for taking the time to leave your review, your feedback is greatly appreciated. We are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We assure you the delivery charge can be found via the website under our help section -https://www.dfs.co.uk/content/delivery. This also would have been visible via your agreement however, we do sincerely apologise if this was not made clear enough at the point of sale. We will ensure the order is cancelled as requested.
Kind regards,
Lia
DFS Customer Support
We have placed two orders today and…
We have placed two orders today and were very impressed with the sales person Sylvia. She was very professional, very knowledgable and explained the details to us excellently.
Sylvia was very friendly and made us feel comfortable and she is credit to the Farnborough branch and will definitely ask for her next time we’re in.
2. juni 2026
Besvarelse fra DFS Furniture - Farnborough
Hello Keith,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
The DFS employee was helpful
The DFS employee was helpful, knowledgeable and answered all of my questions with patience and honesty. He was extremely personable and made the whole buying process very comfortable.
2. juni 2026
Besvarelse fra DFS Furniture - Farnborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Sales assistant was very helpful and…
Sales assistant was very helpful and informative
It was a pleasure looking for a sofa
2. juni 2026
Besvarelse fra DFS Furniture - Farnborough
Hello Mr & Mrs Twort,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The person who served me was excellent.
The person who served me was excellent. Made the process very easy.
1. juni 2026
Besvarelse fra DFS Furniture - Farnborough
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
We were welcomed and advised by Ben at…Arundel sofas purchase
We were welcomed and advised by Ben at the Farnborough store. He was very well informed about the products and made sure we were very well looked after.
31. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Hello Julia,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ben was very helpful and welcoming was…
Ben was very helpful and welcoming was a pleasure dealing with him
1. juni 2026
Besvarelse fra DFS Furniture - Farnborough
Hello Ryan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The sales man was friendly and…
The sales man was friendly and knowledgeable with out being pushy.
24. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Very friendly helpful staff
31. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
A very helpful man
A very helpful man. not pushy. He explained everything and made sure we understood. Coffee was provided and we felt it a pleasant experience.
31. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Farnborough
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service by Sylvia
The experience was great. We were managed by Sylvia who was a great host and very customer centric. She understood all details of the rooms we have and then guided us with the exact furniture’s which would look good. Very satisfied by her support. She even stayed with us till 9 pm when the store even closed at 6 pm. Great customer centricity.
30. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sylvia met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Helpful guidance throughout
Great product knowledge. Honest opinions where choices needed to be made.
The two people who guided us through the process had a very pleasant, relaxed manner.
Thank you.
30. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Farnborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Farnborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
100% recommend
We spoke to Mike and he was great. He was very friendly, helpful and knew all about the item that we wanted to buy.
I would definitely recommend 100%
Thank you Mike
30. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mike.
Kind Regards,
Jordan
DFS Customer Support
Ben is a great member of staff left us…
Ben is a great member of staff left us to have a wander and to let him know once we knew what we wanted! Very helpful
30. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Ben.
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful and pleasant
30. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff caters for individual…
The staff caters for individual differences, everything is double checked before finalising your order.
22. maj 2026
Besvarelse fra DFS Furniture - Farnborough
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
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