We didn't catch the chaps name but he was a delight and I hope you can ask in the store to identify him. My wife and I came in to the Exeter store near IKEA as we'd tried out the Patterdale a few time... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Heather is the assistant manager in the Exeter branch. She was great from start to finish, very knowledgeable about all of the products, quick to find out what we were after and to lead us to the best... Se mere
Virksomheden har svaret
Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with t... Se mere
Virksomheden har svaret
Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, Storbritannien
- 0333 999 9816
4,9
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Both Curtis and Marcus took time to be…
Both Curtis and Marcus took time to be sure what I really wanted and were even able to lend me a colour swatch as they had a spare. It would have been very difficult without that.
My first experience of shopping at DFS and was very pleased.
20. juli 2026
Besvarelse fra DFS Furniture - Exeter
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Curtis and Marcus.
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Good place to shop. Having read some poor reviews for the…
Having read some poor reviews for the Exeter branch we were a little apprehensive about using it, we found the store clean and up together with friendly staff who while being helpful and welcoming were not pushy, Matt in particular stood out, he has worked 20 years at the store and this experience shows.
We are sure the items purchased will be as described and that delivery is smooth.
18. juli 2026
Besvarelse fra DFS Furniture - Exeter
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Every time we have come Into the store…
Every time we have come Into the store the service has been exceptional.
11. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brilliantly friendly staff!
We didn't catch the chaps name but he was a delight and I hope you can ask in the store to identify him. My wife and I came in to the Exeter store near IKEA as we'd tried out the Patterdale a few times and love it but werent sure if it would fit through the door on our new house. He put us at ease immediately and explained how it would be delivered and then we sat and had a lovely chat through as we ordered the sofa with him. We felt so at home and couldn't have had a better purchasing experience. If we need another sofa, we'll be back. We purchased a green Patterdale 3 seater with Chaise end on Friday 17th July 2026 if that helps identify him as he deserves lots of praise.
17. juli 2026
Besvarelse fra DFS Furniture - Exeter
Good Morning Theo,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Matt gave us all the time we needed
Matt gave us all the time we needed, he was very understanding, this was a major purchase, he was excellent and would highly recommend him.
17. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Top customer service
Heather is the assistant manager in the Exeter branch. She was great from start to finish, very knowledgeable about all of the products, quick to find out what we were after and to lead us to the best options which were not the most expensive options. Made us feel welcome with a coffee and allowed me to feed my newborn whilst she set everything up. I will definitely return here just because of the customer service.
17. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Really pleased
Excellent sales person ….knowledgeable, considerate of our needs, clear explanations,
Wide range of products to view
15. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The lovely lady who saw to everything…
The lovely lady who saw to everything from start to finish was professional, kind , caring and patient. Explained everything thoroughly.
14. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello Deborah,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Kelsie was very helpful friendly…
Kelsie was very helpful friendly explained everything. A great member of staff.
14. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello Colin,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Really happy with our experience
Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with the finer details. We haven't yet received the sofas yet, but from the show room, we can tell they will look good and are really comfy.
13. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Over the period of 3 days
Over the period of 3 days, we were excellently listened to and informed each time about various pieces of furniture which had grasped our attention.
We congratulate the company on its choice of staff.
13. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Very helpful and informative staff.
Very helpful and informative staff., Took time and care.
Great experience. Thank you
13. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Great customer customer service
Great customer customer service. Heather was very helpful and made our experience so easy.
12. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Besvarelse fra DFS Furniture - Exeter
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Very easy process and very helpful friendly staff
11. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Exeter
Hello Suzanne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Brought a 3.6k sofa here
Brought a 3.6k sofa here, initial customer service was pretty good. The sofa isn’t one year old. So far stitching has come away in various places, main chair squeaks and creeks like a pirate ship and now one of the motor has gone. Completely unfit for purpose sofa. Been waiting for 3 months for a repair to be told the motor is made to order and it’ll take 4 months 😂. Now they are refusing a refund. Don’t spend Your money here, wish we went back to Oak furniture land instead of these jokers who have their sofas made in the Middle East.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Exeter
Hello Damian,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. If this cannot be achieved we will order service parts and come back to replace the faulty component.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
We had a good experience at DFS Exeter
We had a good experience at DFS Exeter. The staff were friendly and happy to answer any questions without being pushy. They took the time to help us find what we were looking for and explained the options .Really good customer service
7. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly, helpful, knowledgeable staff
Friendly, helpful, knowledgeable staff. Easy to deal with giving you confidence in your purchase.
8. juli 2026
Besvarelse fra DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.