Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... Se mere
Virksomheden har svaret
Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
Virksomheden har svaret
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
76/77 Station Way, RH10 1FP, Crawley, Storbritannien
- 0333 999 9511
4,8
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was made to feel welcome the shop …
I was made to feel welcome the shop opened on time I was not press ganged into a purchase and it was all very straightforward
2. november 2025
Besvarelse fra DFS Furniture - Crawley
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful …
The young guy who served us (we’ve forgotten his name!!) was friendly, helpful, efficient and generally a nice guy!
1. november 2025
Besvarelse fra DFS Furniture - Crawley
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Sales team is very good and helpful
Sales team is very good and helpful. Answered all our questions.
24. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We are happy to hear that our sales team provided helpful answers to all of your questions. We appreciate your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
We were impressed with Deren (not sure…
We were impressed with Deren (not sure about the spelling!)
We found the chair we wanted and she was friendly and efficient in dealing with the sale.
Just hope it all goes through smoothly and quickly now
29. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that you were impressed and that the sales process was friendly and efficient. We hope everything goes smoothly!
Kind Regards,
Vanessa
DFS Customer Support
Staff very helpful friendly and…
Staff very helpful friendly and professional. Explain everything clearly
29. oktober 2025
Besvarelse fra DFS Furniture - Crawley
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Besvarelse fra DFS Furniture - Crawley
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Brilliant customer service
Brilliant customer service.
Very welcoming staff in Crawley County Mall DFS store. We were even offered a drink whilst going through a very detailed introduction about the sofa that we loved and did bought. Overall really pleasant experience and would definitely visit the store again.
25. oktober 2025
Besvarelse fra DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Crawley
Thank you for your kind words.
Kind Regards,
Vanessa
DFS Customer Support
The sales lady was fantastic!
The sales lady was fantastic!
No pressure, pleasant, very helpful and professional.
The DFS policy of a £129 delivery was unexpected and in my opinion should be built into the price.
Who picks up there own sofa?
21. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We're glad you appreciated the sales lady's help! We appreciate your feedback regarding the delivery charge; we'll consider this as we continuously evaluate our policies. Thanks for your review.
Kind Regards,
Vanessa
DFS Customer Support
Tom at Crawley DFS was incredibly…
Tom at Crawley DFS was incredibly helpful & made the process of ordering our dream sofa very smooth.
22. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We're happy to hear that your experience ordering your dream sofa was very smooth. We appreciate you mentioning the team member who assisted you! Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Derryn was super helpful and friendly
12. oktober 2025
Besvarelse fra DFS Furniture - Crawley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent customer service.
Excellent customer service.
Derren was very nice and friendly, she explained everything in detail and gave us all the information we needed before buying the sofas.
All the staff were very nice and we even enjoyed a coffee as we were discussing the options.
Highly recommended.
19. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We appreciate you taking the time to leave us a 5-star review! We are so glad that you found our team to be helpful and friendly while you chose your sofas.
Kind Regards,
Vanessa
DFS Customer Support
Staff were helpful and were careful to…
Staff were helpful and were careful to listen to our needs ordering process was easy
18. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We appreciate you sharing your positive experience! We're happy to hear that our staff listened to your needs and made the ordering process easy.
Kind Regards,
Vanessa
DFS Customer Support
Great knowledge
Great knowledge, found us the perfect sofa and cuddle seat. Lots of patience whilst we tried lots of different options
11. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We're happy to hear that our knowledge and patience helped you discover the perfect sofa and cuddle seat! Thank you for sharing your positive experience with us.
Kind regards,
Vanessa
DFS Customer Support
Excellent friendly service with a coffee and a smile
We found our sales advisor very informative and helpful, it was nice to feel relaxed with our cappuccinos that we were offered whilst the finer details of our purchase were being explained fully. I didn't feel pressured at all into making a purchase which was reassuring. I would definitely recommend you store to my friends.
18. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We're happy to hear that our sales advisor was informative and helpful, and that you felt relaxed during the purchase process. It's great you didn't feel pressured and would recommend our store. Thanks for your positive feedback.
Kind regards,
Vanessa
DFS Customer Support
Sales assistant very helpful well…
Sales assistant very helpful well informed about the sofa we will picked
18. oktober 2025
Besvarelse fra DFS Furniture - Crawley
We appreciate you sharing your experience with us. We are so glad to hear our sales assistant was helpful and well-informed about your selection.
Kind regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Crawley
Thank you for your kind words
Kind Regards,
Vanessa
DFS Customer Support
When I went into the store it was so…
When I went into the store it was so nice to feel welcomed and have no pressure sales forced upon us.
Great service and very helpful.
12. oktober 2025
Besvarelse fra DFS Furniture - Crawley
Good morning Morgan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service and clear explanation…
Excellent service and clear explanation and support in making our purchase.
13. oktober 2025
Besvarelse fra DFS Furniture - Crawley
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brooke was lovely!
Brooke was really personable, friendly and professional.
I had visited the store previously and researched so knew what I wanted. Brooke was very good at checking details and colour options, showing examples in store and made the ordering process very easy. When feeling the difference between the cushion options, she was insistent I sat like I did at home so I did take my shoes off and tuck my feet up to be comfortable!
She was very clear with the care of the sofa and the products on offer, which we purchased.
Would definitely return in the future and ask for Brooke’s assistance again.
12. oktober 2025
Besvarelse fra DFS Furniture - Crawley
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
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