Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had. Left us to decide and then was happy to comeback a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Eleni was absolutely amazing from start to finish, helped us through the purchasing, engaged in friendly conversation about random things so it did not feel like a sales push.and wanted to make sure... Se mere
Virksomheden har svaret
Our sales advisor Ali was superb. He was very knowledgeable, understood our needs and helped us find the perfect sofa sets for our new home. Trying out the sofa sets on the shop floor, it was very obv... Se mere
Virksomheden har svaret
The Guy was very helpful gave us loads of information and advice. Talked about cleaning products and what we should and shouldn’t do. Very satisfied, good quality service - looking forward now to my... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
442 Newmarket Road, CB5 8JL, Cambridge, Storbritannien
- 0333 999 9817
4,9
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We were welcomed into the showroom and…
We were welcomed into the showroom and immediately offered refreshment by Shoobo , one of store advisors
We felt unpressured and were unrushed allowing plenty of time to walk around the showroom and decide our options.
3. juni 2026
Besvarelse fra DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
We were impressed by the selection of…
We were impressed by the selection of sofas to choose from. We had good advice from helpful staff and did not feel pressured to buy,
On our second visit we chose our recliner sofa, had the great payment deal of up to 48 months interest free payments explained to us and enjoyed a cup of coffee to seal the deal!
We look forward to delivery
1. juni 2026
Besvarelse fra DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Besvarelse fra DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Really really good service
Really really good service, very helpful and patient. Store also has lots of choice.
1. juni 2026
Besvarelse fra DFS Furniture - Cambridge
Hello Karl,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The salesman was great
The salesman was great
Excellent knowledge and really helpful
Great staff and great service
31. maj 2026
Besvarelse fra DFS Furniture - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Disappointed to find I could have…
Disappointed to find I could have received immediate delivery of my recliner chair, same description and colour online. Having to wait 11 weeks to relieve my condition is a sour pill to swallow.
12. april 2026
Besvarelse fra DFS Furniture - Cambridge
Good Afternoon Sheila,
Thank you for taking the time to leave your review. All delivery times can differ depending on the range. I am very sorry if this was not outlined to you when you placed your order. I will ensure that thisvfeedback is passed onto the relevant team.
Kind regards,
Jordan
DFS Customer Care
Gary understood our requirement and…
Gary understood our requirement and quickly showed us the sofas we could consider. He was polite, friendly, efficient and patient. He was obviously very familiar with the stock in store and knew how sofas were constructed, from his own experience. We were offered refreshment which we accepted. He was everything we expected of a salesperson.
30. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gary.
Kind Regards,
Jordan
DFS Customer Support
Very late delays!! 4 months to wait for a chair
Staff are great when you know what you need and intend to buy it that day but they should never lie about delivery time frame and should never get your hopes up about items being in stock when it isn't, even the system online is a lie for my chair online says 14days delivery it still hasn't got to the centre yet to arrange delivery and its been 15 weeks and counting i had an update recently sent to my email stating the time frame of when it will hit the centre which is another 2 weeks time if it does get shipped on time then I possibly have to wait another 4 to 8 weeks to have it delivered 😀 nearly 4 months to wait for a chair is ridiculous they really need to make more and have them instock ready to ship out for customers instead of lying about it even a 3 seaty sofa apparently can be delivered to me in 7 days 🤣👍 i call bull- make sure you get them to check the stock and show you the dates and get in writing to make a complaint if need be but other then the making amd delay of the chair the staff were friendly but kinda have to be to make sales and get commission.
7. marts 2026
Besvarelse fra DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Cambridge
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and massive help on…
Very helpful and massive help on choices of for our purchase
30. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful, friendly & informative
Helpful, friendly & informative. Highly recommend. Great quality sofas.
29. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Cambridge
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Great customer service went above
Great customer service went above and beyond to help us find the right sofa as the sizing was awkward but found the sofa we’ve been waiting for!
27. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Hello Shelby,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic experience at Cambridge DFS
I had an amazing experience when I visited the store at the weekend. Very attentive staff, lots of patience and very helpful. Gary and Eliza were lovely, offered me a coffee and was happy to help me visualise the furniture for my room. I’m a very happy customer and would highly recommend. Thank you
24. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Hello Angelique,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Gary & Eliza.
Kind regards,
Lia
DFS Customer Support
We was met by a Gentleman who was very…
We was met by a Gentleman who was very friendly and helped us out with his very professional manner and made us feel comfortable making a choice with his extensive knowledge of what we needed.
25. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We had a great experience buying our…
We had a great experience buying our sofa and can’t wait to receive them.
25. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Ali knew his stuff understood our needs…
Ali knew his stuff understood our needs and helped us find the sofa we wanted
25. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Ali was a really helpful member of the…
Ali was a really helpful member of the team, clearly knew what he was talking about and really convinced us on the right sofa
23. maj 2026
Besvarelse fra DFS Furniture - Cambridge
Hello,
Thanks for your lovely feedback, we’re glad to hear Ali met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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