We used dfs as they are so easy to order, they let you know what date to expect your order, we have ordered from them before and our sofa was so comfy and well made very strong and sturdy
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I wanted to replace a 2 seater settee that I had purchased from them 4 years ago with a 3 seater settee. DFS were so helpful finding my previous order and we realised they were still making that part... Se mere
Dfs is very good I found a chair just write for me . High back and i can reach the floor. I’m not that tall so my armchair is lovely thank you .
Virksomheden har svaret
I had a wide choice of sofas to choose from. Everything was very easy to order online.
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
Winchester Road, Brighton Hill Unit 4, RG22 4AN, Basingstoke, Storbritannien
- 0333 999 9760
4,6
Fremragende
701 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had researched online and wanted to…
I had researched online and wanted to see a physical version of the sofa. Lucas was able to assist in finding the match and we completed the paperwork to finalise my purchase. Now I wait till February for my delivery.
5. december 2021
👍Ben👍
Served by Ben who was informative but not pushy making the whole experience enjoyable
4. december 2021
Very helpful advice from Emjay which…
Very helpful advice from Emjay which led me to buying two sofas.
4. december 2021
Excellent help and advice with MJ in…
Excellent help and advice with MJ in Basingstoke, knowledgeable, friendly, patient and supportive this evening. MJ made my purchase worthwhile and enjoyable. She is a star and a credit to you.
3. december 2021
Purchased a new sofa/settee with the assistance of a member of your staff.
Purchased a new sofa/settee with the very helpful assistance from a member of your staff. Thank you.
3. december 2021
Excellent customer service,very pleased
Excellent customer service,very pleased with the information we received from the sales girl.
2. december 2021
I had a brilliant experience with your…
I had a brilliant experience with your store. One of you employee( Isabelle) was so kind and took all her time to explaining different products, the price and discount. She was really patient and kind.
1. december 2021
Good service
Very well explained, not too in your face while we were browsing, quick and efficient and didn't go over the top with upselling!
28. november 2021
MJ was extremely helpful
Shortly after we entered we were warmly greeted by MJ who looked after us really well throughout our whole visit. She was extremely knowledgeable and friendly and made sure that we were aware of all the options available to us. The sofa we had picked out online beforehand was very comfortable when we tried it out. Thank you for your help in getting everything sorted out so quickly MJ.
27. november 2021
Superb Cutomer Experience.
A very good experience, looking for a couple of sofas. Staff were very polite and helpful, had good knowledge of the products and provided all the information we needed and more. All this and no pressure to buy. Having looked elsewhere, we returned the same day to place our order. Thank you. I'm sure we'll be comfortable on the sofas when they arrive.
27. november 2021
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Shocked. Appalled. Angry.
I placed my order in July and was told 12 week delivery time frame.
I’ve waited 4.5 months for them to finally be delivered today… SCRATCHED!
Thousands spent and months waiting for them to arrived damaged. I’m so disappointed and angry.
I called DFS where Customer Service Team said that the delivery men should have taken photos! They did not. I told one of the delivery men that it was scratched. He said it’s just dust. I got a wet cloth and wiped it in front of him so he could see it was a scratch and he just shrugged and said that I would need to contact DFS, they’re just delivery men.
Oh and to top it off, that Customer Service agent then hung up on me.
Now I’ve been told I’ll have to wait for an upholsterer to come out to basically confirm that I’m not lying. Oh and when will they come out? 4th JANUARY 2022!
I was also assured that the cherished care kit I was badgered into buying would arrive with the sofas. It did not! The delivery men said it never comes with them and instead comes in the post. So when will it come in the post? According to DFS Customer Services.. they don’t know! The distribution centre is very busy right now!
Shocked. Appalled. Angry and so very very disappointed.
I’ll never buy anything from DFS again.
26. november 2021
Besvarelse fra DFS Furniture - Basingstoke
Hi Toni,
We are very sorry to hear that you have experienced an issue with your furniture. This is very disappointing and we apologise for any inconvenience caused.
We have referred the concerns you have raised in your review directly to the Store Managers and we have asked that you are contacted as soon as possible. Again we sincerely apologise for any inconvenience caused.
If you require any further assistance please do not hesitate to contact our Customer Service Team at Head Office on 0333 9999777.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
An excellent visit to DFS
An excellent visit to DFS. An excellent range of 3-piece suites and very helpful staff.
25. november 2021
Excellent staff member helped me with…
Excellent staff member helped me with my decision
24. november 2021
Fantastic
We originally went into our local dfs in basingstoke a few days before we brought our sofas. The staff were extremely helpful with everything from helping us with measurements, choosing the right one, and emotional and financial information as i recently lost my husband. When we went back to make our purchase, again we was treated with the upmost help and kindness. Thank you.
24. november 2021
A very easy experience
A very easy and quick experience and was dealt with by a lovely gentleman :)
23. november 2021
Simple process and good explanation.
23. november 2021
Great service
No pressure when I entered the store and was allowed to browse. Once I needed assistance the staff were very knowledgeable and helpful. Took time to go through everything relating to the sofa I was interested in, from manufacture, materials, delivery, care and disposal of my old sofa.
21. november 2021
Friendly and efficient
Very friendly, informative and efficient. Nice and easy with some additional advice on the upkeep of the furniture
17. november 2021
Brilliant service
Brilliant service, very personable and listened to what I wanted. Disappointed I wasn’t able to buy the display carpet as it was exactly the colour I was after, no new ones left in stock
16. november 2021
Dette er Trustpilot
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