Dewalt Anmeldelser 

DEWALT POWER TOOLS ARE FOR PROFESSIONALS ONLY - according to Mark Smiley!!!

His reply to my email concerning his after sales personnel reviewing my complaints about staff making promises that are not met, states :-

This tool is meant for professionals perhaps you should buy a DIY one from B&Q or Homebase!!! LOL

He also advised he could not see how I was being treated with contempt - but made this self righteous statement.

Although my Saw is under warranty he also ranted that I had caused him great expense - trouble is I suggested at the outset of querying whether the guard had its own riven knife fitted between the two plastic arms - compared to the separate one that arrives fitted to the saw! This information was never answered and the Tech team wanted it back.

The initial query I raised was - after fitting the guard the bolt fixing it to the plate would not re fix - all videos on YouTube showed American Saws that had a plastic handle fitted to tighten the guard back to the plate.

It’s extremely tight space to try and get your hand into to use a spanner etc.

When I advised them of this they sent a step by step guide but this also showed an American Saw with the plastic handle.

They also sent me a copy of the Manual instructions which (Professional or not) is so ambiguous it contradicts itself!!!

It states “ fit the guard but do not fit the Riven knife at the same time”
Then it states “ make sure you fit the Riven knife “

If they read their own instructions and re wrote them to advise the Guard has its own Riven knife but you don’t need the fitted one unless you use the saw without the guard.

Also, they could attach the same plastic knob to the European version to ease changing the guard and riven knife over.

So - Do not purchase a Dewalt tool unless you are a professional - go define “Professional “

I will contact Karl Evans next to see how he treats Customers - DIY’ers

Battery 18v 4ah stop charging after light use as diy. Scrap. Cordless grass trimmer wery short time working on 5ah battery, useless. This same on Cordless grinder. After big fan, now big disappointed. I see drops of quality. Good bye dewalt

Ordered some workwear and returned the items around 3 weeks ago. I emailed them to ask them to confirm that they had received the return, like the majority of companies do. I received a snotty, rude email telling me to read the returns policy and they had received the return a week earlier and the refund would be due after 10 days from receipt. Still no refund. I was going to re order the items in another size but after the way they speak to customers and don’t even follow a basic process of returns acknowledgement I won’t bother with them again.

I purchased a DeWalt DWE7492 table saw. The only electrical details provided on purchase was 240v and 2000w. When I started the saw for first time it pulled a 16a MCB out. In order to select appropriate MCB for the running current but particularly the starting current or inrush current if different I needed these electrical details. DeWalt could not provide these details which I find unhelpful.

I have a DeWalt DCD776 cordless drill that developed a fault after about 2 1/2 years on very mild use. The hammer / torque selector ring stuck into one position and would not move. (I gather that this is a common fault on these drills). I had registered the 3 year warranty so spoke to DeWalt customer services. All seemed well and the lady sent me a claim form to fill in. I filled in everything with the exception of the original invoice. The drill was purchased by my wife as a present and I noted this on the claim sheet. DeWalt came back saying they would not process the claim without an invoice. I asked my wife if she still had it and she had not kept it. I spoke to Screwfix to get a copy but as it was over 18 months old they could not locate it without an order number. In desperation I trawled through old bank statements and managed to find the transaction. I contacted Dewalt with the good news, only to be told that a bank statement with the actual transaction on was not good enough proof of purchase!! I Despair. If you are in the market for power tools, do yourself a favour; pay the extra and get a Bosch Professional. I would have given this review a big fat zero if I could have done so.

I have a DCS391NT-XJ Circular saw purchased in March 2023. I have 3 batteries which work fine with all of my other Dewalt tools but this saw can only cut 1m before the battery dies. Battery has been sent back and replaced, Saw has been sent back and they could find no fault. They then advised that they had no idea what testing was performed and want me to return the saw and a battery for futher testing. Each time I send this back I lose use of the tool for over a week. Really had enough of it. I've asked them to replace the unit but they refuse

Customer service agent, difficult to understand, kept telling me to choose from the drop down box. I kept telling her there was no drop down box. Second agent gave me a seperate code and I was able to register the tool. Rubbish customer service.

Horrible nightmare experience! It is absolutely impossible to connect one device to another. They sell "universal" adaptors that dont fit onto anything. Their customer service is useless! Im not going to buy any dewalt machine ever again! Lost me a week of my life!!!!!!!!

Recently purchased DeWalt planer DCP 580 .It needs calibrating /adjusting as cutting is uneven (which I'm not prepared to do myself) Called DeWalt - foreign call centre where they have Zero tool knowledge ?! tried calling a few times same response.I have nearly all DeWalt but will view company differently now ,have emailed but no response. Will get refund from Screwfix

If you're about to buy a DeWalt 🛑 Stop and reconsider!
I decided to write this review out of necessity to warn future purchasers of DeWalt products and customer services.
I have purchased an arsenal of DeWalt kit over the years without a hitch.
I recently however bought another peice of kit as an upgrade which unfortunately doesn't actually do what it states it will in all of their advertising and also on the box it came in!
When I tackled DeWalt customer service regarding this the best they could come up with was " we are sorry to hear of your disappointment and appreciate your feedback!".
It didn't matter how many times I replied/re-tried and repeated my issue, I always got the same reply, even when I actually spoke with someone on the phone.
Talk about banging your head against a wall!
My warning is this!
If you buy a DeWalt product and need customer services to help you out, don't waste your time and energy, my dissatisfaction with them is way off the scale!
They offer no help whatsoever!

Dewalt tools 18v and 54v are total rubbish will never buy again 54v 305mm chop saw only done bout 10hrs work in 4 yrs and motor gone , impact drills all junk the switches keep going ,same with multi tools and their sds drills ya be better off going to lidl and getting 1 there it will last longer.

THIS COMPANY IS ONE TO BE AVOIDED. My grandson bought a pair of Dewalt work trousers six weeks ago and they split at the seams. Only to be told the trousers were not covered by Dewalt guarantee it’s was the manufacturer’s we had to contact. Unfortunately they wouldn’t supply the manufacturers name or contact details. DISREGARD FOR A CUSTOMER SELLING ITEMS THAT ARE NOT FIT FOR PURPOSE.

Absolutely joke of a company. Paid almost £1000 two years ago for a Flexvolt mitre saw for it to spend most of that time in and out of repairs. Cannot contact anyone other than outsources customer advisors who just talk through their standard lines, and the repair centres cannot do more than keep repairing it. Yet as a small company we’ve suffered hugely on not being able to use such an expensive tool.

Avoid DeWalt. I made the mistake of believing that I could rely on a 3 year warranty on a DCM575 electric chainsaw. Bought to replace a McCulloch petrol machine. Little use as always out of order. The automatic oiling system is mickeymouse quality. It either flooded the chain bar or didn’t work at all. I returned it three times under warranty to the Dewalt service agent but it was always returned unrepaired. Once I found a ticket attached to it saying no fault found! Now they disown the problem. This is a very large corporation that relies on marketing and huge markups for its retailers. Many years ago I stopped buying Black and Decker. Now I find that Dewalt and Black and Decker are in the same shoddy company group. I’m open to suggestions for a reliable company and products.

Had a faulty item after 3mth. Contacted Dewalt under the warrantee. Sent all documents requested. It is now 3 weeks later and still nothing. I've contacted them numerous times only to be told to give them a few more days. The last call I made, they hung up on me. Customer Service is non existent

Instructions terrible
Unsafe. No instructions for how long to charge or when charging needed
How to use diagrams poor
No written instructions how to change unit of measurement- just mini diagrams !
Cord to fit on corner missing

I Bought a Black and Decker lawnmower 9 months ago and it gave up the ghost started smoking, i claimed through warranty with Dewalt, UPS picked my lawnmower up and took it to be rectified. In the meantime UPS Have lost my lawnmower, which i have put a claim in on and they have stated to contact Dewalt to get my money or a replacement. contacted and they are no help at all keep telling me to email the support team. I have spent so much time on this and getting know where.I cannot even get them to contact me.

I have a DCM 575 chainsaw. When I bought this I missed the deadline to extend the warranty. I wrote to DeWalt at the time and explained this. I have a lot of DeWalt tools. I have been buying DeWalt products because I thought that they were the best.

However, just a short time after the one year guarantee expired this chainsaw broke. I took it to ToolFix, one of DeWalt's approved repairers. They said that it needed a new switch and motor assembly, and that it will cost £271.17 + vat. I have a certificate in chainsaw management and routinely follow the maintenance procedures. ToolFix also said “The machine itself looks to be in good condition and has not be misused.”

I don’t use the chainsaw every day in fact not even once a month. I am, therefore, very upset that this has happened and that the cost of repair is so high. £325 is more or less the same cost as purchasing a new DCM 575

I do not think, under these circumstances that the electric motor should have broken. Therefore, I asked that DeWalt to consider paying for the repair or replacing the saw.

After many emails chasing a response, nearly three months later they responded as follows:
"We understand that you have reached out to us right after the warranty expires, unfortunately, this does not change the fact that it is still out of warranty and to be fair to all end users we base coverage on the date of purchase and not the number of usage....the warranty team will not process the claim under warranty"

They then offered to arrange for a repair (at my expense), which showed that they hadn't read all the emails and attachments sent to them, because I had already had it repaired.

To which my final response was:
As you clearly haven’t read the thread or any of the attachments, including the report from your approved repairer, there’s not much more to be said. I suppose your reply was not unexpected because you obviously have no interest in looking after your customers. It is quite clear that this product was not fit for purpose.

I will, therefore, be leaving another bad review on TrustPilot to go with those left by all the other dissatisfied customers. If DeWalt carry on neglecting their customers in this manner they will undermine their business eventually.

I need a new table saw and I want the DeWALT DWE7491 but there's a catch.
After researching table saws I came across a 2023 review of the 8 best table saws in the USA. The averall result was the DeWALT DWE7491 it won for a number of reasons and 1 of these reasons was price, in the USA ths table saw retails for just $529 dollars which in UK money is around £450. So the cost of the saw in the USA is around half of the UK price. I have seen this saw for around £825 to well over a thousand pounds.
DeWALT are taking advantage of people in the UK and I would ask everyone who wants a new saw to shop around and DO NOT BUY OVERPRICED DeWALT table saws.

Boots, Marked as waterproof, both leaked first day of use
After the second day the inner liners had balled up under the toe box so it feels like walking with a pencil under my toes and you Cannot rectify it.
Cheap, Chinese made garbage.
Brands gone downhill since they stopped producing products in the Chech republic and Germany
Avoid at all costs