Davidwilsondoors Anmeldelser 

Great service. The doors got to me with in 3 weeks. Quality was excellent. Will order more soon. 👍

Extremely disappointing experience – poor communication and no delivery

I ordered bespoke cupboard doors from David Wilson Doors with a promised 3-week turnaround. Ten weeks later, I still hadn't received my order.

Throughout the wait, I was repeatedly told the doors would be sent the following week. I'd chase them when that date came and went, only to be given another promise. There were also excuses about problems with the delivery company, and communication was very poor. On occasions, I was simply left without a reply.

I eventually had to open an eBay case. I specifically asked for my doors, not a refund, but the seller refunded me the day before eBay was due to get involved. I hadn't asked for the refund; it was their decision.

I thought that was the end of it, but a week later I received a voicemail asking me to arrange delivery of the doors because of an ongoing eBay dispute, despite the case already being closed.

Having since looked at other customer reviews, I've noticed similar complaints about orders not arriving, poor communication and refunds. That makes me question whether this is an isolated problem or a recurring issue.

I'm still willing to receive the doors I originally ordered, but after this experience I'm certainly not prepared to pay upfront again.

The whole experience has been frustrating and has wasted a considerable amount of time. A promised 3-week turnaround shouldn't turn into 10 weeks of chasing, missed promises and ultimately a refund.

I wouldn't recommend based on my experience. The issue wasn't simply a delay; it was the lack of communication and the way the whole order was handled.

Excellent service. I ordered giving myself a window of time as could imagine this seller makes pretty much to order and is very busy. Doors arrived to my chosen DPD collection office perfectly packaged, lovely doors and will finish off my project at my doorway. Thank you very much . Would highly recommend!

Update: I have received the doors they are beautiful I am so pleased with them. They were packaged very carefully lots of bubble wrap and corner pieces on each door to protect them. Once they had been sent out I got an email from UPS and I was able to track them my self which was great. David- your products are outstanding but the communication has made this experience so stressful I was convinced of being scammed. It’s took 42 working days rather than the 20 working days stated. I’ve had to rearrange kitchen paint sprayers 3 times due to this. If you could communicate if your running behind to prevent customers having to contact you via 3 different platforms to get a response/update you would keep lot’s of great customers. I need some doors next year for another project and I would love to order them from you- I hope you can take this feedback on board to help the negative reviews to be turned around!

0 stars if I could! Placed an order on 6th September 2026 spending a total of £306 for kitchen shaker doors, primed with holes pre drilled for hinges. I am absolutely gutted this has held up our whole kitchen renovation. There was 0 communication, no emails or text messages answered until my mam rang on my behalf and got an answer straight away! I’ve been so worried I’ve been scammed after reading reviews. David responded to my mam reassuring her that I had not been scammed. I then messaged again for an update and finally got a response and was told they would be with me next week (Fri 9th October). I asked what delivery company they used I’ve had no response since. The messages just keep saying I will check for you to see where your order is then nothing! Avoid!

Almost a year since I placed the original order (November) and still haven't received all the doors. After months of waiting, doors arrived in the new year (not the 6 weeks we were promised) and found two were wrong size, so ordered replacements. No reply/no doors so got a refund from paypal.

He popped up saying they were ready to send so we did a bank transfer in June. Got my hopes up they were on their way but he sent them to the wrong address in July and now in October we are still no closer to getting our kitchen finished.

The first batch of doors are already scratched and they don't clean well. When I ordered I asked if they are hard wearing for a busy kitchen, but in my opinion the finish is not great.

On the plus side I was able to colour match the colour I wanted, which is difficult to find with similar companies and he has been friendly when we have managed to make contact.

I either want my doors or the £89 refund but have come to the conclusion it's a lost cause. Really disappointed.

I DO NOT RECOMMEND ORDERING FROM DAVID WILSON DOORS

Communication with David Wilson was excellent when I was placing my order. I ordered just 3 kitchen cabinet doors and 2 end panels (primed and painted). We had a leak in our kitchen and needed to replace some of the units. We couldn't find matching doors off the shelf so ordering from David Wilson Doors seemed like the perfect solution. Sadly, it wasnt. Our order from David Wilson took over 5 MONTHS to arrive. During the 5 months I chased multiple times and was given various excuses- "posted today", "painted in the wrong colour", "returned to sender" etc. When my order did finally arrive, it was incorrect. I received 1 extra of one door size and another door was missing. Additionally, the recesses for the hinges were also missing on all the doors. I checked the details of the order I placed and the fault was not mine. I phoned David and he assured me that he would send the missing door that week.... 6 months later .... the door is still missing(which I paid for). I find it hard to believe there are positive reviews for this company. David was always polite when I spoke with him (although it was very difficult to get hold of him) but reviews must be purely on whether you actually receive what you ordered, and paid for, in a timely manner and this certainly didn't happen for us.

Having had contact with David, I am pleased to say that all was well and my conclusion of time taking to finalise order was wrong, He explained that 20 working days is stated on invoice, although did say that it would help if some acknowledgement and reply to emails etc. Can put ones mind at ease. He has done his bedt to help me, and with this in mind, would definitely use his service again abc he comes highly recommended.. Thankyou

This has been an exceptionally poor experience; my order for 15 doors remains unfulfilled after a three-week wait. Despite multiple attempts to contact the company via phone, email, and eBay messaging, I have received no response. I find the positive feedback regarding this company difficult to reconcile with my experience, which has been the most unsatisfactory transaction I have encountered on eBay.

Ordered 19 doors via eBay and even had a non-standard size made for one door. No issues at all. Decided after order to have them primed to save me time. This was no problem. Contacted after 2 weeks to say they were all ready and went to collect. Easy directions to follow. Great doors all look perfect.
Will be ordering more for my utility room next month.

Nice finished doors, well packed and delivered in time. Also changed order mid flight and all changed. Happy with the doors, would use again.

This is the second time I have used David Wilson doors, both times I have been really happy with the service and doors. They were also much more competitively priced than other companies. I would recommend!

Really happy with my finished project, doors arrived within estimated delivery time I knew it was a bit long, but due to them being custom made I was really happy. Doors came well packaged with no issues.

I had no problem with delivery - the doors came very promptly - they arrived in good order and well packaged - my only comment would be that the doors were ever-so-slightly off from being dead flat but not that you would notice when they were fitted.

Lack of communication was a disappointment and was a bit worrying. The doors did arrive in perfect condition well packed and of good quality

No customer service, they do not reply to e
Mail or phone. I assumed I had been scammed and the doors weren't going to turn up as they do not respond to any form of query as to when they were going to be sent out, and then months later after I had got doors cut by a local shop I got an email saying they were on the way.

Order placed on March 2nd with a 20 working day delivery time which passed over a month ago. It's now May 6th and we haven't heard a peep.
Tried getting in touch via their webform, via email, via WhatsApp, and via PayPal's resolution center and they haven't replied to anything. We've now had to open a claim to try to get hundreds of pounds back via PayPal. Until we get the money back we can't order the doors which they clearly don't intend to ever deliver from anyone else.

Still waiting for my order placed on 3rd April. I’ve had no reply to the email sent 22nd April asking for updates on my order. I really hope o hear something soon 🙏

Really poor customer service, was told different delivery times every time I called (and eventually got an answer). Was told multiple times that the doors were ready, to then later be told they weren’t. Would not recommend, ended up costing extra money as deadline changed 5 times.

Excellent customer service, I ordered these and realised the delivery wouldn't meet my schedule, I called the seller and they arranged a next day delivery. Really happy with the service and I will use again. Thanks for everything.

Superb communication, high quality doors and David was so accommodating with my short timescale