Daryl Flood Moving & Storage Anmeldelser 176

TrustScore 2 ud af 5

1,8

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Week late Lost property Ruined property Had to unload and assemble myself Unloading at 1pm Only had 2 people unloading truck Rude and very unfriendly company Did not do what they said t... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

This is our second time using Darryl Flood for relocation. We liked the drivers and his crew who packed and unpacked with our stuff. But the experience with their claims department has been horrible.... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Boxes were incorrectly labeled as to contents. Should tell customers to not pack remotes and carry with. Many boxes crushed. Had two items broken due to removing from protective boxes. Delivery abov... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Terrible experience. Most of my high end furniture was damaged. The delivery guy that did the most damage to my items even had the nerve to tell me, "you can't even tell where I glued this back toge... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Rederi
  2. Butik med biltilbehør

Skrevet af virksomheden

We are the largest agent for Mayflower Transit in the United States and part of the UniGroup Relocation network of providers. We have been providing award-winning relocation and logistic services to thousands of customers each year, since 1982. If you need a relocation company to move your home, or a logistics company to help grow your business, you want a company that is dependable, a company you can trust. Being Daryl Flood Dependable means that you can count on us for 4 important things: 1. You can depend on us to care about the things that are important to you. 2. You can depend on us to hire the best people with the best attitudes and to train them well. 3. You can depend on us to have the right resources and the expertise, creativity and flexibility to use them for your maximum benefit. 4. You can depend on us to be committed to satisfying you as our customer. Proudly servicing Texas in the following key markets: Dallas, Fort Worth, Arlington, Plano, McKinney, Denton, Burleson, Weatherford & surrounding cities - Austin, Round Rock, Georgetown, Pflugerville, Cedar Park, Bear Creek & surrounding cities - San Antonio, New Braunfels, Boerne, Helotes, Seguin & surrounding cities - Houston, Spring, Woodlands, Tomball, Sugar Land, Katy, League City, Pearland, Conroe, Kingwood, Humble, Magnolia, Montgomery, Richmond, Missouri City and surrounding cities


Kontaktoplysninger

1,8

Under middel

TrustScore 2 ud af 5

176 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 2 ud af 5 stjerner

Worst moving service I have experienced!

Would never use this company for a move again! We didn't go with the lowest quote for our move. We thought by going with a larger company we would benefit with better service. Only the lady in the main office was helpful. Local consultant missed a lot of important info at walk- through, was super helpful until contract was signed and then impossible to get hold of to answer questions. Was very difficult to get packing supplies delivered - no one replied to calls. The driver said we should have had a second walk-through which we didn't have. When we got the boxes there were less than a quarter of what we needed so we had to purchase our own. Told us we didn't need to empty the clothes drawers of kids cabinets which driver refused to take on the day so we had to unpack in a hurry on day of move and find more boxes to pack up the stuff. Driver refused to initially take lawn tractor that was on inventory - whole experience was very stressful, my kids had to listen to ensuing phone argument between him and main office. He asked for more money and when the main office refused he had to come back next day which delayed us and added to our stress. We have moved long-distance before and never had to deal with these kind of problems - for the money we paid we should have had much better service.

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

We apologize for the issues surrounding your move - which are definitely not representative of how we like to do business. We definitely use feedback, such as this, to improve our services. We appreciate the time you've taken to share these issues with us and will work towards preventing similar service failures in the future.

Bedømt til 4 ud af 5 stjerner

Near Excellent

Wish we can give 4.9. Little friction is overload that resulted in electronic and/or fragile items being squished and damaged. However, claim was handled excellent. We would give a 5 stars from loading to delivering and setup ! Great team. Great services!

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your honest feedback!! We strive for a 5 every move, but sometimes we fall short.

Bedømt til 5 ud af 5 stjerner

Fantastic Service!!!

Always on time and professional! Zero breakage! Best move I have had in my more than 12 previous military and civilian moves!!!!

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

WOW! What a compliment. Thank you for your review and more importantly, thank you for your military service!

Bedømt til 5 ud af 5 stjerner

The communication was great.

We have no complaints. All of our belongings showed up without damage. Ryan and his family moved our things with care, and the main office was great at keeping us updated with everything. Also, the move was very affordable.

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your kudos! We appreciate you taking the time to leave a review.

Bedømt til 3 ud af 5 stjerner

Service was adequate

I would not recommend this company. Daryl Flood wrapped and packed breakables for us and unpacked at the new house. Waterford and fine crystal was broken, five furniture items were damaged and two silk lamp shades were were so bad they had to be thrown away. The Flood agent knew that we were going to be out of the country for a month and said to get the insurance claim in when we could. Our relatively low claim was mailed in time, but the fine print stated it had to be received by, not mailed by. It arrived ONE day late. Our small claim for $500 was DENIED. So, why bother to take out insurance or to trust a company employee?

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your feedback. We apologize for the damages and poor claims' experience surrounding your move. We actually have been working on improving our processes in our Customer Care department and making changes to better service our customers. We will share your review with our management team to help with our ongoing endeavor to be Daryl Flood Dependable to each and every customer.

Bedømt til 5 ud af 5 stjerner

No problems

A fine move. No damage and on time.

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your review!

Bedømt til 5 ud af 5 stjerner

Great service!

Excellent service. Will definitely use them again!

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your review. We look forward to being of service to you in the future.

Bedømt til 3 ud af 5 stjerner

Our Move from Austin to NY

Everyone we dealt with was very nice. However, the time it took to pack our things was torturous. If I recall correctly, it took 8-10 hours. It was estimated to take much less time than that, but they only sent two men. These two men did a great job. But if I had known that this was going to to happen, I would not have booked the company.

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your honest and candid feedback. We apologize for the extended time it took to pack your belongings and we appreciate you taking the time to bring this to our attention. We will share the concerns surrounding your move with our management team, so we can work towards a better solution in the future.

Bedømt til 5 ud af 5 stjerner

Really pros!

Daryl Floods guys did a nice job moving our furniture and protected everything really well. Not a single scratch and lots of heavy pieces.

Thanks for your care

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your positive review! We wish you the best in your new home!

Bedømt til 1 ud af 5 stjerner

Real bad experience and service!!!!!

Week late
Lost property
Ruined property
Had to unload and assemble myself
Unloading at 1pm
Only had 2 people unloading truck
Rude and very unfriendly company
Did not do what they said they were going to do as far as when truck would arrive
Contracted with mayflower but got an independent shipper.

19. januar 2016
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Daryl Flood Moving & Storage-logo

Besvarelse fra Daryl Flood Moving & Storage

Thank you for your feedback. We apologize for the service failures surrounding your move as these issues aren't typical and don't reflect the Daryl Flood Dependable mission we set out to serve for each and every customer. If you would like to send additional information to help us better our processes in the future, please email info@darylflood.com.

Bedømt til 5 ud af 5 stjerner

Great Experience!

Awesome and caring driver and crew on both ends!!!!

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your positive feedback!

Bedømt til 2 ud af 5 stjerner

Trouble from beginning to end!

Trouble in confirming load and unload dates (driven more by their need and convenience versus us as the customer), pack and move and then unload were a cluster. Several items damages or destroyed, including our 56" HD TV - completely destroyed and not packed properly and then crammed on a truck and trampled. They literally disassembled everything to make a heavier load. Boxes were mislabeled and we are still discovering things missing and mis-packed/mislabeled. Only positive was the price, but in the scheme of things WAS NOT worth it. You get what you pay for...or not! Will not ever use them again. They also sub-contract the pack and the move and lost complete quality control in the process.

19. januar 2016
Uopfordret anmeldelse
Daryl Flood Moving & Storage-logo

Besvarelse fra Daryl Flood Moving & Storage

Thank you for taking the time to share your feedback. We apologize for the service failures surrounding your move. We will definitely take these comments to our quality team to research and see where we can improve our processes.

Bedømt til 5 ud af 5 stjerner

Awesome Move!

I had no issues and nothing got damaged. Driver went out of his way to make sure I was taken care of at every step of the way. Move coordinator made sure I was happy and called frequently to ensure it was always the case. If I move again I will be calling them!

19. januar 2016
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Daryl Flood Moving & Storage-logo

Besvarelse fra Daryl Flood Moving & Storage

Thank you for the kudos! We look forward to being of assistance in the future!

Bedømt til 5 ud af 5 stjerner

Excellent service

Very nice experience. Timely delivery with no damages.

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for your review!

Bedømt til 5 ud af 5 stjerner

Very smooth move

A very good experience with this move. The movers took excellent care of my property and it was picked up and delivered at exactly the times that I needed.

19. januar 2016
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Daryl Flood Moving & Storage-logo

Besvarelse fra Daryl Flood Moving & Storage

Thank you for sharing your move experience with us!

Bedømt til 5 ud af 5 stjerner

Moving made easier

Our movers were all very nice, professional, and good at their job. We have no complaints about our moving process from start to finish.

19. januar 2016
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Besvarelse fra Daryl Flood Moving & Storage

Thank you for taking the time to leave a review. We always strive to be, "Not just dependable, Daryl Flood Dependable!"

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