Damaged Society Anmeldelser 

Compré unas botas preciosas en su página (nada baratas por cierto) las compré en septiembre pero lógicamente he empezado a usarlas en invierno, hará un mes aproximadamente, como digo no llevo ni un mes usándolas solo para ir a trabajar ( soy sanitaria y según entro por el hospital me pongo mi uniforme por lo que no les he dado mucho uso) y las suelas de ambas botas se han roto completamente. Me he puesto en contacto con la empresa pero me dicen que la política de devolución son 21 días y que como mucho me dan un descuento para la próxima compra, en fin que pretenden encima que les vuelva a comprar algo. Así que mi consejo es que no compréis ahí, unas botas nuevas para tirarlas porque no tienen arreglo alguno.

Absolutely awful quality items, first time ordering and wish I’d checked reviews first. The T-shirts they advertise online are not the same you will receive, completely misleading consumers.
Overpriced shit

Boots ripped after 3rd time using and they are not giving money back as they say it’s last the warranty. The boots were bought just over a month ago. They also said that they would give me a new pair of boots, then then said they wouldn’t. Keep away from them

Avoid!!! Purchased a bag in August, in late Sept they said it has been delivered, it had not the courier company delivered to the incorrect address. They did not assist in locating the package, they sent me the courier details so I had to try find it myself. Now in Oct, 2 months after the purchase & still no package, I asked for a refund. They said they could only give me a 20% refund as it’s not their problem the package was lost as they are a ‘small business’. They’re a total scam!

Bought a pair of shoes off of them, they took 3 weeks to arrive (to Ireland) and after a month and maybe 10 wears the sole snapped. Customer service refused a refund on the shoes, I wasn’t even looking for the shipping costs refunded, only the cost of the shoes. They’re extremely thin and flimsy soles and feel like worse quality than shoes I’ve bought off of shein. I haven’t bought their bags or anything else but I’d assume they’re a similar level of qualit which is really disappointing because they do have some really cool products

Bought those boots that are populair, and the sole tore within 3 weeks of use. The boot itself felt very light en cheap. In the end I only got 30% of my money back. This site is trash.

Myself & family members have been visiting the Manchester store since it opened & up until around January 2024, it's been great. Recently, the quality of the products have plummeted & we've been lucky if something has lasted 6 months.

Since the beginning of this year, the staff have all been replaced at the Manchester store & they're now the most unhelpful, arrogant & obnoxious bunch that you've ever met. I've personally raised concerns of clothing not lasting long, which they weren't interested in.

Furthermore, I have a family member that has autism & visited this store fairly regularly. The old staff would accommodate them & help them in any way necessary to try on clothes, look at different accessories or anything to help create a unique look. However these new obnoxious bunch have recently told them that they make everyone uncomfortable, are unwelcome & that they should shop online instead. Who would say that to someone that's disabled in this day & age?!? This defeats the object of an alternative store, where they're suppose to accept everyone.

Avoid this store at all costs! They have a rival, blue banana, nearby that offers pretty much the same items without the bad attitude.

Non existent customer service or refund/returns process.

Went in the store, checked out some goods. Overpriced by a long shot. T shirts are so thin they'd rip after a couple of washes. So its a no from me.

This shop doesn't do returns. the prices are insane and if you change your mind and don't want it? They won't return your money they'll only exchange it for something else. Not exactly happy at all about that especiallly if I found something way better for a MUCH cheaper price.

Good quality items ,quick customer support response and return times. Only four stars ,as sizing is a little hit and miss . But overall good experience.

Marcus at Manchester Arndale was super helpful today. My daughter is over the moon with her new boots, tee & necklace. They always have a great range of stock!

Poor response to return of faulty boots ,we wanted refund after travelling g from su derland ,had to choose another pair or gift card.probably some will happen again( sales dropping g off after worn 3 times.told this is policy of store,l thought it was law to refund faulty goods.Will not use store again unless boots faulty again.store people nice and friendly but think policy wrong.

Shop staff are lovely. Had problem with T-shirt returned it for replacement which arrived with printing error. Really wanted T-shirt for son now sold out. DMS offered me to keep misprinted Shirt and £5 to spend in online shop. I politely told them they could keep it. Very poor customer services.

A great customer service today. Bent their ear about the poor service at the blue banana store. And fair play this experience was much better than there

Don’t bother buying from this company, their customer service is shocking. I’d never bought anything from them before so specifically asked in store if I could get a refund and return to a different store as I live in a different city. The reply was Yes. Well it shouldn’t have been because turns out they only do exchange or gift card and won’t budge on this despite staff error. The owner of the company even knows people don’t like this no refund policy but isn’t changing it. Shows how much they care about the customer! I feel like they’ve robbed me of £75. The fact they won’t budge for a staff error is frankly appalling.

I didnt get my shoes and they never answered my email. I just payed 55 pounds for nothing. I'm really angry!

I’ve got a few pieces of clothing from this store and never had an issue, great quality and unique themes! Great overall experience. Thank you