Dales Cycles Anmeldelser 

Bike delivered 2 days after ordering, which was quicker than expected! Great communication and a smiley colleague who delivered the bike! Will certainly use again in future and recommend to others!

Having purchased a Specialized Levo online earlier this year I developed an issue with the fork. As a local official Specialized Dealer I approached Dales to ask them to support me in processing the warranty claim back to Silver Fish. They refused to support me stating that, and I quote "we are busy enough with service work at the moment so its not worth our while to process warranties, unless you want to pay for it"!! I protested that they have a greater obligation as a Specialized dealer with the benefits of brand association, and that it is important for LBS to be showing their worth through customer service at this affluent time for them. They refused to be moved on their stance. I was forced to raise a complaint with Specialized customer care who arranged for Pure Electric to support me instead, and they willingly did so despite having no obligation or benefit from the support at all. I understand that Dales have now lost the Specialized license which is probably a good thing as their customer service ethos isn't to the standards I've grown to expect of Specialized and were in danger of damaging the brands reputation.

Just the best! My partner and I invested in Cube ebikes last year and bought these from Dales based on a recommendation and previous purchase. The sales experience with Jonathan was exceptional and he helped us with the right choice of bikes. Unlike other salespersons, Jonathan has been contactable and extremely helpful since with anything we have needed. James in the workshop has also been a star and resolved any technical issues quickly and efficiently. If you are purchasing a decent bike, I’d highly recommend Dales as the whole experience is just exceptional!👍🏻👍🏻

Just picked up my new cycle from Dales a few days ago and what an easy experience it was. The staff were most helpful and friendly including the online customer service people whom I had been dealing with in the previous few weeks due to my cycle not being in stock. I was kept up date regarding my order prior to picking up the bike. I would not hesitate to buy again from Dales Cycles.

Bought a new road bike for my son as he had outgrown his last one I had also bought from Dales. Fantastic service from Jonathan Allan all the way through from identifying and sourcing the right bike for his needs, helping identify the right size and then fitting once the bike arrived. Nothing was too much trouble and can't recommend highly enough.

Really helpful staff on the phone when I wanted to check if the bike online was actually in the shop to view. Ordered online and bike arrived, ready built within 3 days and £70 cheaper than other stockists.

I always goto Dales for my bikes. Staff always helpfull no matter what you are after

We love our new E bikes. Advice and service excellent.

Good service but a nightmare to register for their account maybe IWas doing something wrong

Great service! Parcel tracked all the way, well packed and even tools in the box to fit pedals and adjust stem and seat post. Thank you

Bike arrived earlier than I expected, well packaged and with good instructions- many thanks!

Technical issues on my ride walked in off street. Back on road under 10min. Special thanks to Callum, got excellent service. Ta.

Brilliant service from Dales. Good product selection and rapid, free delivery. I will definitely use them again.

Well impressed. Turns out I’d ordered two pair of peddles and not one I only realised this after I received an email within a hour of purchase querying it then refunded the me a hour later. And! I received the goods a day early too.
Bingo!
Mr W

I recently bought a Orbea Bike from Dales. Chris attended to me and from the very beginning asked what I was going to use bike for, explained every aspect of the different types of bikes and what they did, how they would perform depending on terrain, and they types of parts for the bike and how they faired again depending on what I was going to use the bike for. I have always cycled but I am more adventurous and like to push myself on bike trails, but nothing too extreme. I like various bikes and he explained to me each bike, how each one would fair depending on where I was planning to take it. I must have been with him for an hour and half, and he even made sure I test tried some bikes to get the feel. I had set my mind on the Orbea Alma H50. Nice bike and nice feel. He actually said for me to go away and think about, rather than rush into anything, but I was so determined to buy a bike that day. There was no hard sell, and he was genuinly wanting to make sure I made the right choice, as bikes are so costly now. Thanks very much Chris for your help. And for taking the time to explain all the different aspects of a bike and what is important depending on the type of use you need it for. I have been on my bike many times now and loving the experience and next week planning to go to bike trail with my mate Stu to see how far we can push ourselves on some extreme bike trails.

Listing stuff at discount that they don’t have stock of then cancelled the order. Not good stock management 😕 Refund policy not clear either.

John

Website was easy to use & order from. When there was an issue my email was answered promptly and issue resolved. Very helpful and looking forward to receiving my bike.