D'Addario & Company, Inc. Anmeldelser 

Excellent company, great website. Had everything I needed

It was confusing to use points. Placed order # KNZXYIPRU and my points $28.13 that was shown in checkout was not credited and I did put in the amount and said apply.
How can this be corrected. Dissapointed.

It was easy to shop for and pick what items I wanted to purchase. I also appreciated the email notification of my points value so I could decide to shop and use my points to help pay for my purchased items. No customer service agents' help was needed.

It was easy to find the product of interest and to use my points toward the purchase. Having the ability to build up credits toward future purchases is a real motivator.

My experience went well because of several factors. First, the product on sale displayed both regular and sale price. Second, building your own string feature was a big part of buying and educating myself about your products. Finally, the ease of using your website. Great job to you and your crew.

Tried to switch from Ernie Ball but strings did not even last for 1 rehearsal.. Broke two strings during the first hour of playing... Never again!... If you play feather light maybe they will last? The tone is good but they have no place on a workhorse! And the price to me is a joke.

Quick, clear communication. Issue resolved.

I emailed in to say I was surprised that a tuner bought in 2023 had stopped working. They answered my email in a few minutes and helped me troubleshoot. Once it became clear the device had malfunctioned, the company offer to send me a new one free of charge, even though it was way beyond the guarantee.

Another awful experience with D'addario UK. Terrible customer service on most occasions. This time, they have sent an item considerably different to what was advertised (a cable 50% longer than it should have been). All emails were ignored, until a PayPal claim was raised. My claim specifically requested confirmation of postage reimbursement (initial and return). This request was ignored. Their automated return approval expects me to pay to return the item, and presumably not receive my original postage charge either. I refuse to be over £10 out of pocket on a bad £29 purchase when it is entirely D'addario UK's fault.

I had questions about the Humidipaks and Hailey answered all of my questions promptly. The paks are keeping my vintage Kay parlor guitar in prime condition. I have been using their products for many years. Strings, straps, picks etc.

Most guitars are about 36 inches from ball end to tuning the D key so D'Addario at 37 inches are usually fine. However if you have a Bigsby fitted (as I have to three of my guitars) or you have a full size electric 12 string, D'Addario strings are short - they need to be 39 inches.
Thus D'Addario only cater for most guitarists not all.

I have used D’addario Strings for approximately 25 years. I currently use the acoustic XS and electric XS Strings, as well as mandolin Strings and Evan Drumheads.
The product is exceptional. Here are some of the problems I had with their product services, though I got a set of mandolin strings and the E string broke soon as I put tension on it. I had to purchase a new set of Strings just to get a new E string that was the same. I wrote them about this two times because I received them through the players circle because I buy so many products from this company. They never responded either time.
I had a bunch of acoustic EJ strings from about 2016. I tried to get players Circle points and they told me they were too old to get anything like that because the player circle hadn’t been invented yet.
The player Circle rep Hailey wrote me back to tell me this. Well, let me make this clear to D’addario and Hailey. I don’t have to buy the Addario products and your players points cost nothing. And if you just took care of me like you should, I wouldn’t be writing this rave review about your exceptionally poor customer care. Hailey sent back the reply about not issuing points for my older Strings. At the bottom of the email it also sent me 500 points if I write a review. so I wrote a review.
So the moral of the story is; keep your loyal customers happy. You could just imagine how many sets of Strings and drum heads I go through a year I have 22 guitars and three drum sets and five basses. not to mention mandolin and a four string UBass.
Hoping so much that you read this.

Estoy encantado con las correas D'Addario con bloqueo giratorio automático que se adaptan muy bien a mis guitarras de cuerpo hueco y semihueco. Las recomiendo!

The best all around guitar accessories company out there. Great customer perks and customer service.

Customer service responded quickly to my question about using the Humidipak on an archtop guitar. Rather than trying to sell me something, they told me that archtop guitars do not require humidifying, as their tops are built stronger than flat tops.

Products are great. If there is ever an issue, customer service will take care of you.

Fast response time. Great strings.

reached out for a mishap with a code ans they resolved it right away super helpfull!!