D-ENERGi Anmeldelser 

348
•
TrustScore 4.5 ud af 5

4,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Bedømt til 1 ud af 5 stjerner

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Elselskab

Skrevet af virksomheden

Business gas and electricity supplier


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

348 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(348)

26 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Great customer service

I was with D-energi for 3 years and always received a great service from them, specially through lockdown.

25. marts 2021
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Thank you Sonia for taking the time to update your review, we appreciate how busy our customers can be. Wishing you a lovely weekend. D-ENERGi team

Bedømt til 5 ud af 5 stjerner

Excellent Service

I have been with this company for over 12 months and I have just renewed again as i was coming to the end of my contract, I have been dealing with Emma who has been exceptional, no hard sell, very easy to speak to and the communications via phone and email with agreeing a new contract was simple, clear and easy.
We all know there a lot of suppliers out there but I would highly suggest you give these guys the chance.

1. februar 2021
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good Afternoon Pete, thank you for leaving such a kind review. I am glad you have felt that i am easy to speak to, i don't believe in hard sell i just believe in getting you the best price available for your meter which has been done. Your custom has been very much appreciated, thank you for deciding to stay with D-energi. Any questions or queries please feel free to email or call me, Kind Regards Emma Salter

Bedømt til 5 ud af 5 stjerner

A valuable business partner

We have found D-ENERGi to be a valuable business partner to our company. Their communications have been first rate and their billing clear and concise. We would strongly recommend for other small and medium sized companies who want their gas/electric supply to be handled with little fuss and bother.

1. februar 2021
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good Morning Gary, Thank you for leaving such a kind review. We are happy to hear that you value our service and we will continue to assist you with any of your requests or questions. As we are a small independent company we like to help other small/ medium customers get the best value for money. Please continue to report to your account manager Emma Salter, Kind Regards Customer services.

Bedømt til 5 ud af 5 stjerner

Well run

Well run, efficient and helpful company! Smooth transfer of all 11 schools in our multi-academy trust to D-Energi. Any problems or queries were resolved really quickly. Competitive pricing has meant we also get good value for money.

28. januar 2021
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good Morning Mrs Hawthrone, thank you for such a pleasant review, pleased you have had a smooth transfer and experience with us. We hope that you continue to enjoy your experience with D-energi, please continue reporting to your account manger Hena Ahmed if you have any queries or questions. thank you for your custom, i hope you have a lovely day! Kind Regards

Bedømt til 5 ud af 5 stjerner

Fantastic experience

Been with DEnergi for the past 3 yrs, previously on an annual price review account Lee was great in matching the lowest quotes. Renewed now for 3 yrs and lowest price was matched with credit added for loyalty. Can’t fault DEnergi on anything and they’ve never employed pushy sales tactics like other companies and brokers who try and force you to make an on the spot decision when quoting tariffs. Both Emma and Lee have been great. I would recommend to anyone based on my personal experience.

16. december 2020
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good morning Sajjed thank you for leaving such a lovely review we are glad you have enjoyed your experience with D-energi up to now. Its always heart warming to receive positive feedback. Please continue to report to Emma you account manager. thank you again and have a lovely day.

Bedømt til 5 ud af 5 stjerner

Another great year with D-Energi

Another great year with D-Energi. We put through a number of other premises energy supply with D-Energi and Emma was excellent in providing a prompt and competitive quote. We also renewed all our existing supplies with D-Energi. Life has become so much easier now that most of our sites are with them on a single renewal date - no more worrying about missing the notification date! Emma sends timely reminders which is very helpful.

10. december 2020
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon Vinesh, thank you very much for leaving your review regarding your service that you have experienced with D-Energi it is much appreciated, we hope that you continue to enjoy your experience with ourselves. Please continue to report to Emma your account manager if you have any queries and she will do all she can to assist you. Have a lovely evening :) thank you

Bedømt til 5 ud af 5 stjerner

Good Customer Service

Jasmine helped me sort out my contract and listened to my concerns. Impressed by how they dealt with the issue i had and resolved it very efficiently

7. oktober 2020
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Thank you so much Mr Popat for leaving us such great feedback. Appreciate how busy our customers can be. Please do not hesitate to get in touch with me if you have any further questions or concerns. Hopefully they will not be any! Kind Regards Jasmine. D-ENERGi customer services.

Bedømt til 4 ud af 5 stjerner

A helpful company

D-Energi were helpful in sorting out a supply pricing problem that occurred while our staff who dealt with electricity supply were furloughed and weren't able to renew the contract in time. I would recommend them. We currently have 4 contracts with them.

2. oktober 2020
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Thank you Mr Patience. Really appreciate the time you took to update the review. You have my contact details if you have any issues please do not hesitate to get in touch. Kind regards customer service director.

Bedømt til 1 ud af 5 stjerner

Scam

Scam, signed up a 3 year fix contract for them to jack up the prices each year automatically. Hena provided a quote on email and informed us our annual cost only then to go ahead and add 98p transportation cost. Not mentioned in the email or over the phone saved the call recording. Sending a letter to CEO first thing in the morning.

1. oktober 2020
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

We are delighted that you have decided to stay with us and we have resolved your concerns. Mr Motiani we would be extremely grateful if you could kindly update your review to reflect the actions we have taken when you get a moment. Kind Regards Emma at customer services

Bedømt til 5 ud af 5 stjerner

been with d-energi 1st year of 2 year…

been with d-energi 1st year of 2 year fixed contract no annual statement. now find out not fixed price contract put standing charge up 96p per day willing to bring it down if we sign for further year. WE WILL TAKE THE HIT AND GET OUT WHILE WE CAN. JUST ANOTHER ENERGY CONSULTANCY WITH SMALL PRINT. BEWARE OF THIS COMPANY
D energy came back after this review still charging the same rates but have reduced our annual charge by £375.60 because they had made a mistake on our calculations. We are still not extending our contract. Trust them even less now looks like they would have ripped us off for even more if we hadn’t complained.

Just a follow up on our dealings with D Energy
We were contacted By Zico of D Energy (a senior executive) who was very apologetic and has gone above and beyond to rectify our situation. unfortunately his staff didn't have the same commitment to customer satisfaction.
We would like to thank Zico for his intervention and commitment to monitor our account, are now more than satisfied with the out come

1. oktober 2020
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Thank you for your review. We do take customer service very seriously and so to help us investigate this, please could you provide your account number to our customer services team? Please contact us by email on customerservices@d-energi.com or by phone on 0161 237 3333.


Kind regards,
The D-ENERGi Team

Bedømt til 5 ud af 5 stjerner

I switched to D-ENERGi and couldn’t be…

I switched to D-ENERGi and couldn’t be happier!! Great prices and a great customer service team they couldn’t of been more helpful. I’m so happy with there service I’m looking to switching my business to them too!!

29. juli 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We are using electricity and gas...

We are using electricity and gas, and in these 9 months we have been very happy with the prices and the service. If everything continues this well until the end of the first year surely we will hire water too.

27. juli 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Satisfied

I am satisfied with the price, I had no problems with the service. Overall a good provider at a decent price for the service. We only use electricity, but I think we also offer gas.

27. juli 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great!

Easy switch to D-ENERGi and fast reply with my quote. They deliver an excellent service and have good customer support.

25. juli 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I did a quote on the website a few…

I did a quote on the website a few weeks ago and it came back very quickly and was so much cheaper then my then current provider. I found the switching process very easy to do and so thankful i did. They came and replaced my old meter without any hassle. great customer service and i'm saving a whole lot of money now I'm not with the big six!.

25. juli 2020
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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