D-ENERGi Anmeldelser 

348
•
TrustScore 4.5 ud af 5

4,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Bedømt til 1 ud af 5 stjerner

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Elselskab

Skrevet af virksomheden

Business gas and electricity supplier


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

348 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(348)

26 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Never ever listen to D energy agent

Never ever listen to D energy agent. They completely mislead you. This energy agent is very corrupt, full of cheaters. They cheat you. They ruined us by persuading us to take their tariff but sucked us.
Beware of them !!!

30. oktober 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Dear Kumar, please could you confirm your account number so I can investigate this matter for you.
Kind Regards
Joanne
Sales Manager

Bedømt til 4 ud af 5 stjerner

Had a bit of a mix up with meter…

Had a bit of a mix up with meter readings being logged and bills coming out on time but otherwise been a good company to do business with. It's good that there is always someone available on the phone to sort any issues.

5. februar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great Company

Been this company for two and half years. They offer the personal touch that big market players don't seem to as well as ultra competitive prices. Would definitely recommend.

2. februar 2024
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Had a smart meter installed in…

Had a smart meter installed in December, but still getting estimated readings which are very high, Have requested them to confirm that the meter is working, but not getting any response from them, just estimated bill each month

1. februar 2024
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Hi Claire,
Apologies for this, could you let me know your account number so I can check this has been rectified for you.

Bedømt til 5 ud af 5 stjerner

I have been with this company for 6 years

I have been with this company for several years now. They are always kind and polite and you get through to people immediately, very glad I found them as dealing directly with the large suppliers is a nightmare.

30. januar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Can’t wait until the contract runs out

Can’t wait until the contract runs out, never been so messed about.

26. oktober 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good morning, if you could provide your account number and I will look in to your query for you and try and fix any issues.

Bedømt til 1 ud af 5 stjerner

Dishonest and delaying refund

Charged us all last winter despite explaining that property was empty. Changed to British Gas Lite in February this year. Surprise, surprise D-Energi owed us £000’s due to taking money that wasn’t necessary! Chased weekly since February for our refund. Constantly promised refund will be paid, but still nothing at end of August! Imagine if we owed them a few hundred..?! Don’t trust this company… totally dishonest.

25. august 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon, Apologies for the late reply. I can see that this full outstanding balance was refunded to you. If you need any further help, please do not hesitate to contact 01612373333. Kind regards, Sarah Ramsay (Customer Services Manager)

Bedømt til 5 ud af 5 stjerner

Great company

We have been using D-Energi for 3 years now, they offer great service, always get back to any queries really quickly. Faline has been especially helpful. Have got us the best gas prices for our small business in a time when the market has been so turbulent. 5*

16. august 2023
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Bedømt til 5 ud af 5 stjerner

Hassle-free and cost-effective service

We have had out business energy with D-Energy for a few years now. Their great customer service stands out from the competition. Not only are they easy to reach by phone, but they also demonstrated great efficiency in promptly switching us to a more affordable tariff when energy prices dropped. It's great to find a company that values its customers. Thank you to their team for providing a hassle-free and cost-effective service!

16. august 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

IF I COULD GIVE A ZERO RATING I WOULD

IF I COULD GIVE A ZERO RATING I WOULD!
Never informed us of Transportation Cost at 98p a day
Stay clear of this company. Prices are Shocking!!

24. juli 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good Afternoon Carol,
So we can locate your account and try to resolve your complaint please could you call in with your details to 0161 667 5862 as that would help us with your query.
Kind Regards Emma

Bedømt til 4 ud af 5 stjerner

Our account manager has been excellent

Our account manager has been excellent, very attentive, always available on the phone should I need to discuss anything and calls back in a timely manner should she not be available. I am happy with the prices they have offered which were the most competitive I could find - better than anything offered on comparison sites. Our account was in credit by around three months usage, I had to request this be returned our account twice which is the reason for the 4* as opposed to 5*

23. maj 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 4 star review. I have fed back to the billing team regarding the credit and turnaround time.
Kind Regards D-ENERGi Customer Services

Bedømt til 4 ud af 5 stjerner

Seamless crossover

Seamless crossover, regular contact with invoices. Not had any issues

3. maj 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon, thank you for taking the time to leave us positive review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Bedømt til 5 ud af 5 stjerner

Excellent Service

Emma Salter at D-Energi was great when it came to renewing our contract. She was quick at responding to our queries and made the renewal hassle free. Great service.

19. april 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Bedømt til 5 ud af 5 stjerner

Good service and competitive quotes

We have used D-energi for our energy needs for the past 5 years and they have always provided competitive quotes and good service. I would be happy to recommend them.

6. maj 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Bedømt til 5 ud af 5 stjerner

Been using D energi for a long time

Been using D energi for a long time.
Very prompt customer service and always helpful.
Highly recommended.

16. maj 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Bedømt til 5 ud af 5 stjerner

A great company to work with ! A++++

We have been with D-Energi for the past three years, across three sites and have 5 contracts with them. We had no hesitation to renew these contracts when they expired due to the great customer service offered by the entire team. In particular, their Brokerage Team Supervisor, Emma, is very responsive and I felt that we were getting an honest and fair deal, despite the volatile issues within the market. As a small charity, its imperative that we always get the best deal and can work with a company who treats is like individuals, not just a number on a spreadsheet. D-Energi did just this and we are happy to recommend them to anyone. Well done team !!

16. maj 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Bedømt til 5 ud af 5 stjerner

I have been with D-Energi for a few…

I have been with D-Energi for a few years now and they have always been the cheapest rate and have good customer service. I would recommend them to other businesses for their energy supply.

16. maj 2023
Uopfordret anmeldelse
D-ENERGi-logo

Besvarelse fra D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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