Cuprinol Anmeldelser 

252
TrustScore 2.5 ud af 5

2,5

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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Cuprinol Autumn Gold DucksBack has changed colour since 2024, not just a slight batch change. Hopefully when the fence I’ve been touching up dries it won’t look too obvious, (but if you’re updating/ r... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Painted a few clients' fences and sheds last year. Forest green weathered badly and needed reapplying after a few months although the shed was sanded wood as opposed to rough sawn. Autumn brown very s... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Cuprinol 9l ducksback silver corpse £22 in b&q (dont buy) painted in dry conditions 2 weeks ago and when it rains paint goes wet again and all running off hands covered in paint on gate coming in gar... Se mere

Bedømt til 5 ud af 5 stjerner

I used the Cuprinol Garden Shades to paint anl bare wood Adirondack chair and footstool. Despite them getting a lot of use, the paint lasted much longer than the six years specified. I repainted them... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Producent af maling

Skrevet af virksomheden

Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.


Kontaktoplysninger

2,5

Under middel

TrustScore 2.5 ud af 5

252 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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2,5

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(252)

22 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Colours are not accurate

Bought a tin of ducks back in the shade Autumn Brown. It has left my fence bright orange. Will not be buying again. Beware of the colour advertised as it does NOT mean that it will actually be anywhere near that colour.

30. april 2023
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Bedømt til 1 ud af 5 stjerner

Having purchased some cuprinol garden…

Having purchased some cuprinol garden shades, I decided to paint my lawn edging sleepers in cool marble, weather proof with a 6 year guarantee. The day was warm and sunny and the sleepers were tinder dry. This was the 4th May 2023. Today, being 6th May 2023, we had a fine drizzle, to my disappointment I looked at my previous handy work and it appears that the colour is washing away. I had applied the colour in 2 coats on the same day as recommended on the tin. It would appear by my own personal experience and all the other reviews that your product is not fit for purpose . Perhaps Trading standards might be my next port of call.

6. maj 2023
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Besvarelse fra Cuprinol

Hi John, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Garden Shades. If you'd be happy to get in touch we'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at duluxvirtual@akzonobel.com with the reference number TAC- GB- 2253793
HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Bedømt til 1 ud af 5 stjerner

Inferior product

Bought garden shades to refresh my fence which was painted in the same colour five years ago. So disappointing! So, so watery, runs everywhere, drips so easily. Have only painted a small area so far and am now thinking I will buy a different make as I don't want to use any more of my precious time and end up with an inferior finish. Such an awful waste of money.

28. april 2023
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Besvarelse fra Cuprinol

We're sorry to hear you're unhappy with the consistency of our Garden Shades paint. This is designed to be thin and slack to help it soak into the timber, but this shouldn't effect the coverage or application of the paint. Can you please get in touch so that we can look into this for you? Please call 0333 222 7070 or email duluxvirtual@akzonobel.com, quoting your reference number 2243283DB and we'll be in touch. Thanks, Cuprinol Technical Advice

Bedømt til 1 ud af 5 stjerner

Very disappointed new shed painted with…

Very disappointed new shed painted with three coats and it hasn't lasted one year can already see the wood in some places. So much for 5 years, I now have more work getting it off and redoing. I certainly do not recommend ducks back as a product stay well clear of it.

29. april 2023
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Besvarelse fra Cuprinol

Hey Alun, we're sorry to hear you had trouble using our Ducksback product. Can you please send us some pictures that demonstrate the issue on the walls? Our email address is duluxvirtual@akzonobel.com and your reference is 2243281DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

Bedømt til 1 ud af 5 stjerner

Think twice before you use

I have bought five, 5 L containers of Cuprinol ducks back Silver Copse.
I had brand-new fencing wood delivered and I painted the wood on an average day. Not too sunny, not too cloudy and definitely not raining. I waited and applied a second coat. I followed the instructions on the back of the team to the letter.
Several days later
My husband went to put the fencing up and it was raining, the paint just started washing away. Needless to say he stopped putting the fence up because there were puddles of grey water on the floor. i’m now left with Fencing that looks like it’s had a wash of grey paint on it not two coats.
I still have three full containers of the paint left and I will not be using any of it as I am so disappointed that I have wasted time and money painting my fence.
I have contacted the company and I’m waiting for a response and hopefully all my money back.
I’ll pick the 12th of April as the date of my experience, but to be quite honest it’s the middle of April I can’t remember the exact date

I’ve had a reply from Cuprinol , saying that the product should only be applied to rough sawn wood_ seriously, I’ve already stated, I followed the instructions on the tin to the letter_ The wood is rough sawn, timber batons. Did I just get a generic response or did somebody actually read what I had written?

12. april 2023
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Besvarelse fra Cuprinol

We're sorry to hear that you're unhappy with our Cuprinol Ducksback paint. This can occur if it's applied to smooth or weathered timber, as it's designed for rough sawn timber only. If the surface profile has lost it's texture or is naturally planed, Ducksback won't stick to it and can simply wash off - this is explained in the application instructions on the can. We'd be happy to have a look at some pictures for you, so please send to duluxvirtual@akzonobel.com, quoting your reference number 2237613DB in the subject line. Thanks, Cuprinol Technical Advice.

UPDATE - Hi, just seen your updated review. You will note from the last email sent to you that we suggested reasons as to why our Cuprinol Ducksback coating had adhered well to some sections of the timber, but not others. These include the possibility of these areas being too smooth to support the coating. In addition, we offered replacement products to resolve - either like for like or an alternative product. If you want to claim the replacements, please respond to our email. Thanks! Cuprinol Technical Advice

Bedømt til 1 ud af 5 stjerner

Waste of time , effort and money ! Have spent Friday and Saturday painting…

Have spent Friday and Saturday painting our outside fence in suitable dry conditions. Painting over a cream Cuprinol Garden Shade from 2 years ago. Fancied a change and very much liked the look of Silver Copse on the label when looking in our local DIY store.

How I was about to be disappointed ! Today is Sunday and this afternoon we have had light rain, not heavy or unusual weather.
To my dismay as I went outside, I was greeted with my fence literally running with paint washing off, all my hard work and effort simply washing away !

I could have almost accepted this if I'd used a cheap shops own brand, but I felt I had bought the best by using a known brand of fence paint.

I have included photos as I am saddened at not only the waste of time and effort but also cost.

I had applied 3 coats as wanted a good finish not the wash type look you get with one coat. Therefore I had used a whole tin. But now I may well as of applied just one coat as it looks miserably dreadful !

Given that we are living within a cost of living crisis I did not expect to have to now go and buy an extra tin just to try to rectify what actually looks a mess now.

What a shame Cuprinol, I am hoping to get a favourable response in order that my faith in your products be restored. I did not expect this from this brand

I look forward to hearing from you at your earliest possible convenience.

Please note I have emailed the dulux email and sent photos

23. april 2023
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Besvarelse fra Cuprinol

Hi there, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our paints.
If you'd be happy to get in touch we'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at duluxvirtual@akzonobel.com with the reference number TAC- GB- 2231963 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Bedømt til 1 ud af 5 stjerner

Avoid this paint at all costs

Avoid this paint at all costs. Just re painted my whole decking area which is a large area to cover, did 2 coats like suggested been out this morning to take the rubbish out to find out that the paint is literally washing off with the rain very very disappointing a lot of time, effort and money wasted on this product.

19. april 2023
Uopfordret anmeldelse
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Besvarelse fra Cuprinol

Hi Rosie, I'm sorry to hear this. If you want to contact us I would like to resolve this for you. You can contact me on Tel 0333 222 7171 or email duluxcustomerservices@akzonobel.com, quoting reference number GB- GB – GB-2231967HD Thanks Helen.

Bedømt til 4 ud af 5 stjerner

Well the ducks back silver copse I had…

Well the ducks back silver copse I had on the fence was 5 or 6 years old and wore very well. Bought misty heathland to go over the top of it as it looked a similar shade, similar darkness. It was totally different than the swatch on the tin, it was more like cream colour. But mistakes happen and Cuprinol went above and beyond to rectify it, admitted the tin swatch was wrong, fixing problems and making a customer happy is the sign of a good company, thanks

18. april 2023
Uopfordret anmeldelse
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Besvarelse fra Cuprinol

Hi Simon, thanks for letting us put this right for you. If you need any further assistance, don't hesitate to come back to us. Thanks, Helen.

Bedømt til 1 ud af 5 stjerner

So dissapointing!!

I bought Cuprinol Garden Shades Coastal Mist last summer thinking it would be good quality paint for my garden bench with a "6 year weatherproof for garden wood" claim. How wrong was I. After sanding I had to apply 5 coats as it was so thin & not providing correct coverage. I was initially happy but after the winter it now looks horrendous. The paint has started coming off & looks tired & worn. The thought of having to sand the bench down again & repaint it again is not ideal as it took days last year to ensure paint coats where dry inbetween so many coats. The paint has absolutely ruined my bench, I wish I'd varnished it instead... Not with Cuprinol!

19. april 2023
Uopfordret anmeldelse
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Besvarelse fra Cuprinol

Hi Caroline, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our product.
If you'd be happy to get in touch we'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at duluxvirtual@akzonobel.com with the reference number TAC- GB- 2226155 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Bedømt til 1 ud af 5 stjerner

Not worthy of the being called 'paint'

As a full-time handyman, I use lots of paints. Cuprinol garden shades is definately the worst of a bad lot. Thinner than water, terrible coverage, adhesion so bad I had to sand it into the existing paint in to get it stick at all. I've had cheap shop's-own garden paints that were great, so Cuprinol have no excuse.
It would work ok as a wash on new softwood - soak in and give a bit of colour. It really should be labelled as a wash not a paint. You'd probably do as well just watering down cheapo and saving your money.

14. april 2023
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Besvarelse fra Cuprinol

We're sorry to hear that you're unhappy with our Garden Shades paint. We'd be grateful if you can give us some more information and some pictures, so that we can look into the problems you're experiencing with our paint. Our email address is duluxvirtual@akzonbel.com and your reference number is 2219881DB - please include this in our subject line. Thanks, Cuprinol Technical Advice

Bedømt til 1 ud af 5 stjerner

Ducks back? Not like a ducks back at all!!

Used autumn brown ducks back paint on some fencing and a shed, all rough wood and it’s just washing away in the rain!! So frustrating when I spent so much time doing it and I now don’t know what to use to rectify the mess

7. april 2023
Uopfordret anmeldelse
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Besvarelse fra Cuprinol

Hi Emma, Hi there, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our product. It is very unusual for Ducksback to wash off - unless it has not fully cured.
If you'd be happy to get in touch we'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at duluxvirtual@akzonobel.com with the reference number TAC- GB- 2216521HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Bedømt til 1 ud af 5 stjerner

Cuprinol ducksback running off with the rain

I prepared my large gate, and the side gate then painted it with the ducks back, this morning it’s all being washed off by the rain what a mess now got to go and try to clear up the mess it’s made I’m not happy at all

8. april 2023
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Besvarelse fra Cuprinol

Hi Joan, we're sorry to hear that you're unhappy with the Ducksback paint you purchased. Cuprinol Ducksback is designed for rough sawn wood only and if it's washing off like this, it's usually because it's gone onto a surface that is smooth, planed timber. The paint will not stick to smooth or weathered surfaces, so it sounds like you've picked the wrong product for the job. We'd be happy to recommend an alternative, can you please send us some pictures to duluxvirtual@akzonobel.com. Your reference number is 2210511DB - please quote this in the subject line. Thanks, Cuprinol Technical Advice

Bedømt til 1 ud af 5 stjerner

Terrible new formula - watery and useless

A few years ago I painted my fence with garden shades and it was great. I was lazy, didn’t clean the fence, just whacked it on, two coats and it covered like a dream and lasted for years. Just bought some to paint the inside of a brand new shed and was horrified by how watery it was. Three coats later and it’s still looking like watered down white wash. Wish I’d read these reviews before buying it. If it was for anything but the inside of a shed I’d sand it off and buy something better, but as it is I’ll just put a 4th coat on and leave it to its streaky mess. There must have been a change to the ingredients, so if you’ve used it before don’t think it’ll be the same.

8. april 2023
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Besvarelse fra Cuprinol

We're sorry to hear that you're unhappy with the paint. Cuprinol Garden Shades is designed to be a thin paint, to help it soak into the timber. We'd be happy to take a look at some pictures if you can send them over to us at duluxvirtual@akzonobel.com. Please quote your reference number 2209567DB in the subject line. Thanks, Cuprinol Technical Advice

Bedømt til 1 ud af 5 stjerner

Waste of time

Takes ages to stir to get anything like it used to be, new formula just no good!

8. april 2023
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Besvarelse fra Cuprinol

We're sorry to hear you're unhappy with the paint you purchased. We'd love to get some more info - can you please send us some pictures to show what you mean? Our email is duluxvirtual@akzonobel.com and your reference number is 2209569DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

Bedømt til 1 ud af 5 stjerner

Disappointing product from company who knows better

I purchased several cans of Cuprinol Garden Shades in different colors for several different garden projects. When I started using the first of the paint it seemed to be reasonably viscose and covered well after 2 coats. I had to stop projects and store remaining paint, at least 2 cans of paint were unopened (2.5l cans of each). These were stored under recommended conditions for 5 months, on opening them they were both watery and despite spending a lot of time stirring them they still didn't thicken enough to be suitable for purpose. I am extremely disappointed with this and would appreciate your help in resolving this.

8. april 2023
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Besvarelse fra Cuprinol

Hi, we're sorry to hear that you're unhappy. Cuprinol Garden Shades is a thin paint by design - this is to help it soak into the timber. If the paints aren't stored suitably, they can go out of condition and become unusable. Please can you forward some pictures to show the issue with their coverage? Our email address is duluxvirtual@akzonobel.com and your reference number is 2209585DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

Bedømt til 1 ud af 5 stjerner

Awful!

Awful! It’s as runny as tap water!

3. april 2023
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Besvarelse fra Cuprinol

We're sorry to hear you're unhappy with the paint you purchased Karen. Our products are designed to be thin and slack to help them soak into the timber. We can take a look at this for you - can you please forward some pictures highlighting your issue to duluxvirtual@akzonobel.com, quoting your reference number 2200943DB in the subject line. Alternatively you can call us on 0333 222 7070. Thanks, Dulux Technical Advice

Bedømt til 1 ud af 5 stjerner

I bought two 2.5 ltr tubs of Forget Me Not to…

I really wish that I had seen these reviews before I bought two tubs of Forget Me Not to paint my summer house and it's so runny it's un-useable. You can only put a tiny quantity on the brush otherwise it drips everywhere. It's like putting a thin blue wash over the wood. It will take forever to paint a 12' x 11' shed. And how many coats will I need. Awful paint. And yes I have stirred the paint until I'm "blue" in the face. And it keeps separating into two shades of pale blue.

19. marts 2023
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Bedømt til 1 ud af 5 stjerner

I had always used Ducksback on all our…

I had always used Ducksback on all our fences, raised beds and boarders and it had that nice waxy feel about it, but in the last year, every 5l can i have bought and used is like water, absolutely useless. I have 2 x 5l cans unused and sealed should they wish to test the contents.

13. marts 2023
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Besvarelse fra Cuprinol

Hello Allan, sorry to see you've had issues with our ducksback. Can you please drop us an email or give us a call regarding this? Your reference number is 2165859 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.

Bedømt til 1 ud af 5 stjerner

Gutted

Gutted. I have been using Ducksback on my garden, which is a sea of timber covering fences, steps and decking for several years and always been delighted. This year is a disaster! I bought 2 of their largest containers and they have washed away within 2/3 months of application. My garden looks an unloved mess. The formula must have been played about with because what I have left is useless

27. februar 2023
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Bedømt til 1 ud af 5 stjerner

Terrible paint doesn’t do what it says on the tin.I am still waiting for a reply from Cuprinol. Useless product /Useless Company

I got the Autumn Brown Ducksback in March 21 for the garden fence, it needed repainting in March 22 and I am looking at the fence now in Feb 23 and it needs redoing. It has washed off at the top of every fence panel due to rain from the trees above. This product is a waste of time. How do you claim on their 5 year guarantee? Footnote It is now 29 June 2023 and I am still waiting for a reply from Cuprinol.

18. marts 2022
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Besvarelse fra Cuprinol

Hi Peter, I am sorry to hear this product did not meet your expectations. Please contact us on the following number. Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB- 2344725 HD, Thanks Helen.

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