Great customer service from Jemma. Unfortunately a flight got cancelled (nothing to do with Cruise Nation) and Jemma quickly and efficiently came up with several solutions for us. Even though it was... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Brilliant 5 star service! Booked our cruise to Alaska with Scott M at Cruise Nation. He knew exactly want we wanted (better than ourselves) and sorted everything. So professional, so quick and made su... Se mere
Asked about the possibility of changing flights as part of my cruise & stay package. Kimberley from Cruise Nation Customer Services was extremely responsive, came back with a very competitive quote an... Se mere
I nearly always book my cruises with Cruise Nation and recommend to friends. Always the best prices and the packages put together are very well thought out. Last few years we’ve done Alaska, Ffjords,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Kontaktoplysninger
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Storbritannien
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Cruise Nation
Thank you for the lovely review ! We're glad we were able to assist
Great assistance from Jemma who dealt…
Great assistance from Jemma who dealt with all areas of needs
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
The rep Olivia was knowledgable and…
The rep Olivia was knowledgable and prompt to deal with my request. Also very plesant
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was helpful & knowledgeable. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Dining time changed easily.
Jemma changed my dining time as requested without any problems, very quickly. A great service!
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great experience throughout!
From our initial booking enquiry with Shirley everything has been excellent. We were looking at last minute options for our first cruise and Shirley found a great deal sailing from Miami on MSC World America with a hotel stay in the city for 3 days beforehand. While on board we got the opportunity to add on an extra week’s cruise and we couldn’t have asked for more help to sort out flights to make it all work. Shirley picked up our email request and got onto it and we then spoke to Jemma on the phone who followed up to tell us what was possible and then Laura finalised all the flight changes for us. All have been very helpful and personable, I would definitely recommend Cruise Nation based on our great experience.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you so much for taking the time to share such a lovely review. We’re thrilled to hear that your first cruise experience was such a positive one and that everything came together so smoothly, even with last-minute plans and changes along the way.
Shirley, Jemma and Laura will be delighted to know their help made a real difference, from finding the perfect cruise and hotel stay to sorting out the additional week and flight changes while you were already on board.
Thank you for choosing Cruise Nation and for your recommendation — we hope to help plan many more amazing trips for you in the future!
Easy change over and quick response
Easy change over and quick response. Olivia was very helpful in sorting out our queries
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Excellent service from Olivia
Olivia was excellent to deal with…..so helpful and friendly.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was friendly and helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great customer service.
Great customer service.
Especially Jemma who really helped immensely with e-mails very prompt.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was able to help so promptly. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Olivia was very helpful and provided me…
Olivia was very helpful and provided me with different flight options to suit my travel experience
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear Olivia was able to offer flight options that suited your travel needs. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Very rapid and efficient reply
Very rapid and efficient reply by jemma at cruise nation
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Kimberley has been more than amazing
Kimberley has been more than amazing. Very easy to speak to and helped advise on options even sharing her experiences which made the interaction more personable. Can't rate her highly enough
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Olivia came to the rescue
The phone was answered very quickly when I was forwarded to the right department.
Olivia was extremely helpful she was prepared to go the extra mile to help with the problem caused by Aer Lingus who were changing the flights we were booked on. She returned my call as promised with the new schedule and alternatives. Thank you so much Olivia you helped ease the stress of it all. I wish there were more Olivia’s in the world problems would be so much easier to solve. She is a credit to Cruisenation.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you so much for your lovely review, Susan. We’re delighted Olivia was able to assist you and help ease the stress. We’ll be sure to share your kind feedback with her and the team.
Yet another great member of the CN…
Yet another great member of the CN team. Answered politely and understandingly a whole range of questions, summarised answers and mailed me back. 5* service
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for the wonderful review ! We do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Cruise Nation
Olivia was so understanding and helpful. Would definitely book with Cruise Nation again.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for your wonderful review, Michelle! We’re so pleased to hear Olivia was understanding and helpful, and we look forward to helping you again in the future.
The cruise is one we always wanted to…
The cruise is one we always wanted to go on. The flights were long and not direct from London as I was originally told they would be at booking. But Jemma helped us get some better flights. My 85 year old mother and I are looking forward to this cruise. Thank you.
Trevor French
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for your review, Trevor. We appreciate your feedback and are pleased Jemma was able to assist in finding more suitable flights for you. We always take customer feedback on board as we continue to improve our service, and we hope you and your mother have a fantastic cruise.
Asked for a call back regarding some…
Asked for a call back regarding some questions regarding booking a cruise. Received nothing after 2 hours I rang back and they said I am still in the queue. Just really poor and disappointing.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
We’re sorry to hear that your call back didn’t take place in the time you were expecting, and we understand how disappointing that must have been.
At certain times of day and during busy periods of the year, call volumes can be much higher than usual, which can unfortunately lead to longer wait times. That said, this is not the level of service we aim to provide. We take feedback seriously, and your comments have been shared our team at Head Office so we can review what happened and work to improve our response times.
Thank you for bringing this to our attention.
Contacted Cruise Nation to enquire…
Contacted Cruise Nation to enquire about adding a drinks package to my upcoming cruise, Jemma was really friendly and informative, got me all the information I needed to get booked. Lovely call experience! Thank you Jemma!
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Issue with on board credit
I noticed an issue that some of our onboard credit was missing. I contacted customer service and spoke to Janine who fully understood the issue and promptly contacted the cruise company and its now all sorted. Thanks Janine for the excellent service.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to leave such a great review. We’re really pleased Janine was able to resolve this for you so quickly. We do share all reviews with our team, and feedback like this means a lot to everyone who works hard to deliver excellent service.
Pre cruise technical issue
Laura listened to my enquiry regarding the joining of two accounts and immediately took the necessary remedial action. Then took the time to ensure I understood the practicalities of linking two accounts.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Gemma was fab to sort out name issues …
Gemma was fab to sort out name issues Thanks happy new year
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
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