Creative Cables US Anmeldelser 474

TrustScore 4 ud af 5

4,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error an... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... Se mere

Bedømt til 5 ud af 5 stjerner

The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... Se mere

Bedømt til 5 ud af 5 stjerner

Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Lampeforretning

Om Creative Cables US

Skrevet af virksomheden

Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.

Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.

Shop at www.creative-cables.us and get:

  • Fully customizable lighting parts
  • High-quality, safety-tested materials
  • Fast, nationwide shipping
  • Expert customer support

Start building lighting that's as original as you are.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

474 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

I had to place order twice and pay for…

I had to place order twice and pay for each one because the first order I placed for 20 feet came in two pieces of 14 feet and 6 feet. Although your website specifies that the ropes can be in one piece for up to 60 or 64 feet. So I had to place another order and pay for it again.

20. september 2023
Creative Cables US-logo

Besvarelse fra Creative Cables US

Hi Vic,

We’re sorry to hear about the issue with your past order. The rope should indeed arrive in one continuous piece within the specified length, and we understand how frustrating it must have been to receive it in two separate sections.
If this ever happens again, please reach out to us before placing another order—we’re always happy to help find a solution, as, since then, we’ve centralized all operations at our headquarters in Italy to improve order accuracy and fulfillment.

We appreciate your feedback and will continue working to enhance our services.

Best regards,
Creative-Cables Customer Service

Bedømt til 1 ud af 5 stjerner

My order has been 'processing' for 24…

My order has been 'processing' for 24 days and still has not even shipped. However, my payment didn't seem to have an issue going through! Ridiculous. I will not be using this website in the future if this is the normal pace of business.

4. september 2023
Creative Cables US-logo

Besvarelse fra Creative Cables US

Hi Lauren,

We are sorry to hear about the issues you faced when you ordered from Creative-Cables. This is not the experience we want for our customers, and we completely understand your frustration. Since then, we’ve undergone a management change and centralized all operations back to our headquarters in Italy to streamline processing times and communication. If you ever need assistance, please reach out at customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

Bedømt til 3 ud af 5 stjerner

Poor/ no communication

I purchased some items from creative cables. I needed some support as I dont believe I received all of the parts. I have submitted a request three times and also tried calling a #. Never got a response.

*update* Their response to my review seems accurate as I was emailing about strain reliefs. I just went back and checked my trash and Spam box but there is nothing.

Can you please try reaching out to my email address again.

23. august 2023
Creative Cables US-logo

Besvarelse fra Creative Cables US

Hi Jake,
I see that we replied back to someone with the same first name as you regarding questions about our strain reliefs on both August 28 and September 8.

Were there additional questions you had about your purchase?

Jami

Bedømt til 1 ud af 5 stjerner

Zero customer service

unfortunately CC shipped the wrong product and wont return emails for an exchange.

8. juli 2023
Creative Cables US-logo

Besvarelse fra Creative Cables US

Hello JB,

We’re very sorry to hear you received the wrong product and had trouble reaching the company for an exchange. That’s not the level of service we aim to provide, and we truly regret the inconvenience. We have since brought back our customer service and fulfillment process to our headquarters in Italty to improve response times and order accuracy.

If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com, and we'll make sure to help you.

Best regards,
Creative-Cables Customer Service

Bedømt til 1 ud af 5 stjerner

Poor to nonexistent communication

Poor to nonexistent communication. Never sent items I paid for. Waiting for PayPal refund.

29. april 2023
Creative Cables US-logo

Besvarelse fra Creative Cables US

Hello Lauren,

We’re very sorry to hear that your order was not received and that the company's communication fell short. That’s absolutely not the experience we want for our customers.
Since then, we’ve centralized all customer service and order processing back to our headquarters in Italy to ensure better communication and reliability.

If you ever need assistance in the future, please reach out to us at customerservice.us@creative-cables.com, and we’ll make sure to help you.

Best regards,
Creative-Cables Customer Service

Bedømt til 1 ud af 5 stjerner

My product arrived damaged

My product arrived damaged. Tried to go on website but it was being serviced. I called and left a message and never got a callback. So I still have the broken product. I have since ordered the same thing from another site. Would not recommend this site.

30. april 2023
Creative Cables US-logo

Besvarelse fra Creative Cables US

Hi Susan,

We regret to hear that your order arrived damaged and that you were unable to reach the company for assistance. We understand how frustrating this must have been. Since then, we’ve made significant changes, including centralizing all our activities back to our headquarters in Italy to ensure better service.

If you ever need any assistance in the future, please reach out to us at customerservice.us@creative-cables.com.

Kind regards,
Creative-Cables Customer Service

Bedømt til 5 ud af 5 stjerner

Love

Love, love, love the bulb I purchased and are looking to design more lighting with your products. So glad I found you!

24. april 2023
Bedømt til 1 ud af 5 stjerner
Creative Cables US-logo

Besvarelse fra Creative Cables US

Dear Heather,

We’re really sorry to hear that your order has never been delivered. This is definitely not the experience we want for our customers.
Since then, we’ve centralized all operations back to our headquarters in Italy to improve reliability and communication.

If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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