Cowling & Wilcox Anmeldelser 

Telephoned to check they had the product I wanted in stock. They didn't but gave other recommendations. Purchased an alternative which they put aside for me to collect.
They were friendly, knowledgeable about their products and what the shop had to offer. Very impressed.
I only spent £5.25 but I will definitely be going back.

What a poor service. Online site says free UK delivery over £50. I purchased 14 tubes of paint costing over £120. The transaction said I rightly qualified for free delivery. Then they contact me admitting their site needs to be amended but I must pay £10 extra for delivery be suse of the weight. They won't take responsibility or even post as two separate lots, both qualifying for the over £50 criteria. Now it's taking 7 days to get my money back and they're happy to lose the business. Clearly not a company that understands good customer service and the importance of good will. Please dont shop with these people!

Can't fault it. Was a little worried after reading the reviews but my order came well packaged and within a working day of ordering, between Christmas and New Year, which was great.

I ordered an art drawing board for my grandsons Christmas present. The purchase made on line was acknowledged swiftly and several e mails were sent out about its dispatch. It arrived when expected a couple of weeks before xmas, I did inspect it but my failing eyesight did not notice the crack in the corner which of course grandson did as soon as he opened it. As he needs it for his graphics GCSE he was very disappointed. Even though it was boxing day I sent an e mail to C and W which was answered the next day, they apologised for his disappointment and said they would send a replacement. they did not have it in stock but sent for one from one of their other stores. They kept me informed at each stage and a brand new one arrived in a short time, given the postage strike. I do believe that the new one is of a higher quality. I cannot recommend their customer service highly enough, the politeness of their employees and their willingness to pput things right. My grandson is very happy. Well done!!!

Helped my elderly mother - who doesn’t normally shop online - to order some items as a late (express order) Xmas gift. Purchase confirmed on screen with order number but Cowling didn’t follow up with an email acknowledgment. When I chased up they said the payment had timed out and denied that my screenshot showed their order number, saying it was something to do with my bank! I’ve now reordered from a reliable supplier (Cass) and won’t be bothering with these guys again. Had their customer support offered a solution I’d have given them a better rating but they weren’t interested in helping. A pity they have to time waste.

I purchased some pens in their Black Friday sale. I was a bit apprehensive after reading the reviews on here so I paid using PayPal to ensure I was protected. I checked out on the Friday morning using next day delivery and the pens arrived at home by Saturday lunchtime! Great service and I was very happy with the price I paid. Would definitely shop with them again

It seems many only take time to leave reviews to display their negative frustrations however I have made several separate online purchases with this Art supplier and can say I have always received fantastic products which have all been delivered in good time (even when the postal strikes have been in place). Thank you Cowling and Wilcox 💓

I had a very positive and helpful experience with the Canterbury branch in particular with Jeanie and Jack today. I am more than happy to recommend them as an art supplier.

Spent over £100 on acrylic paints and huge canvases at time when i was really ill and needed something to cheer me up. The paints were off making my paintings smell foul and i had an allergic reaction to them. So all the effort of the paintings was also waisted. I took them back, they kept the paints and canvases, said they would contact the manufacturer but never reimbursed me. I chased and chased, got no response just a brush off. I had made clear i was disabled and this was a lot of money for me. Made no difference.

Tried to order gifts for my great-niece. Form asks for two addresses - billing and delivery. Logical? Well, obviously.

Every time I got to checkout, the addresses given were the same. Invited to change either one of them, and both were changed to the same. NIGHTMARE.

My great-niece is 10. She does not have a Visa account. She lives 120 miles away. I want the gifts delivered to her - not to me.

I am 72. I DO have a Visa account. But I DON'T have a birthday next week. The gifts are for HER.

Why is it impossible for your ordering system, which asks for SEPARATE 'address descriptions' each time, to KEEP them SEPARATE??

I give up.

Ordering elsewhere.

Bye.

Truly awful experience. Was given a £50 voucher for Christmas and when I spent it was charged for delivery because a £50 voucher isn't considered the same as cash- so people have to pay for delivery of their Christmas present. It was difficult to find where to use the on the website, and I tried to ring them to sort it out, but they had left the phone lines on when they were shut with people queuing and no information about opening times. Truly awful customer service.

Ordered a gift well before Christmas but as one item was out of stock, they held the entire order and wanted to send it after Christmas. When speaking to customer service, they did not care they had caused the problem and did not seek any kind of help to make the situation right.

I’ve read some awful reviews here and I am stunned. I have had countless supplies from this company over a number of years and even when things have gone a little wrong they have always sorted the problem out.
The prices are great and yes sometimes it takes a little longer for the items to ship but what I am saving over buying the stuff elsewhere is Definately worth it.

I run a small arts and wellbeing organisation. As we are lottery-funded, we are always looking for quality art materials at good prices. I had not come across Cowling & Wilcox before but thought their prices were very competitive. The range of supplies was varied and we found everything we needed. Our order arrived quickly and all of the items were of excellent quality. We are very pleased with the service and will be ordering from them again.

Have to write and say what excellent Customer service and postal service I have received from them. Panicked a bit when had paid extra for next day delivery after tracking parcel on same day as order and carrier showed a date 4 days later . Rang Cowling and a very nice Gentleman looked up my order and explained carrier always put that but would be changed when on the van. It was ,received it the next day ,beautifully packed and exactly what i wanted, thank you

I have been using cheap paints as I didn’t know any different and wondered why my paintings were so terrible, I went onto this site and they had a sale on Winsor Newton acrylics which enabled me to start to build the whole collection of WN paints, there is a vast difference between budget paints and slightly more expensive , I find following tutorials easier with decent paint , I’m a learner ,postage and delivery super fast and I will be using this company from now on for all my art needs thank you for such fast service.

I was very saddened to read some negative reviews for the company especially as I had first rate experience with them ! From ordering to receiving it went very well indeed.
The connection I had by email was so prompt, so I’m looking forward to more purchases in future.
Thank you Cowling and Wilcox ✨🌟🌟🌟🌟🌟✨

Great correspondence and friendly service. Responded to my emails very quickly and ensured my items arrived safely.

One week ago ordering and my items hasn't even been shipped. No info, no email address for contact, and I am still waiting. Not happy!!!!

This company are scam artists, we never recieved a £50 order as royal mail delivered to a non secure location and as such we never took ownership of our parcel.

We have cctv footage of us not recieving the parcel, and we have contacted royal mail directly - the latter we had to do to understand what had happened even though this is THEIR JOB as per trading standards.

But despite all of this they refused to refund us or resend the parcel. If you have ANY issues with delivery you will recieve a) no help b) rude customer service and c) no refund.

We're now in the process of going through trading standards.

Edit.. its taken your company 2 years to reply and none of what you said is true. Please read our experience with your rubbish company and compare vs what you said should happen. Re returning to use you lol no, your companies customer service were rude and not willing to help hence the effort we had to spend with the bank to get our refund. We haven't shopped with you since.