Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... Se mere
Virksomheden har svaret
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Se mere
Virksomheden har svaret
I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely hel... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Tømmerhandel
- Gør det selv-butik
- Dørbutik
- Marked for byggematerialer
- Havearkitekt
- Butik med udstyr til haveanlæg
Skrevet af virksomheden
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Kontaktoplysninger
Quarry Lane, PO19 8PE, Chichester, Storbritannien
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
all good
all good, very helpful on the phone as well. If my 100mm X 150mm timbers arrive straight I'll big you up even more...K
15. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you Kris for this glowing review. So happy to hear everything was 5 star. Many thanks for your order. Ben
Overall very good, but could improve customer service
Delivery drivers were friendly and delivering the items was no problem. However, the company could do better with communication and customer service. On the date of the expected delivery we did receive a call saying only half the products will be delivered that day and the rest will follow a couple of days later. That was ok as the half being delivered would be used first and great they let us know. On the further delivery day, we received no call and only half of the remaining products were delivered. After a couple of days of not hearing anything from Covers I phoned to ask if there is an idea of when the remaining products would be delivered, was told they would look into it and give me a call back with an update. They did not phone back and so I called on another day to be told the remaining products were out for delivery that day. Luckily I was working from home that day so it was fine, just left frustrated at the lack of communication and customer service. But overall I would use Covers again in the future.
4. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Hi Richard. Thank you for taking the time to leave your feedback.
I’m pleased to hear our drivers were helpful and that the deliveries themselves went smoothly. However, I’m sorry for the frustration caused by the lack of communication around the split deliveries and for not getting back to you when we said we would. That’s clearly not the level of service we aim to provide.
Your comments have been shared with the team so we can improve how we keep customers informed, especially when deliveries need to be completed over multiple dates.
We appreciate your patience throughout and are glad to hear you would use Covers again in the future. Many thanks, Ben
Easy ordering and arranging collection…
Easy ordering and arranging collection was clear and simple. Good customer service. Staff at branch nice and helpful.
11. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Hi Jayne. Thank you for taking the time to leave this review and great rating. We really appreciate the feedback. Many thanks, Ben
My timbers was not ready
My timbers was not ready. I had to help your forklift driver for cutting off the timbers !!!
13. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Hi Fabrice. Thank you for your review. I am sorry to hear your order was not ready for you when you arrived. I will feed this back to the branch and ensure they improve on this. Many thanks, Be
Ordering and delivery was excellent
With the help of another customer and a couple of tries searching for the product I did find the product I wanted.
Ordering and delivery was excellent
2. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you Melanie for this review. I am sorry it took a little longer than expected to find the product but glad you found it eventually. Many thanks for your order. Ben
I ordered picket fence Pauline’s
I ordered on line, the product was not in stock but I was contacted and it was explained why and when it would be in stock,
It was delivered promptly and I was very happy with my experience from start to finish.
12. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you Philip. I am happy to hear the team went through the delivery process with you. Thank you for your order. Ben
Besvarelse fra Covers Timber & Builders Merchants
Thank you Brendon for this amazing review and rating. We really appreciate the customer feedback. Many thanks, Ben
All dead easy
12. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you Richard for this excellent rating and review. We really appreciate the customer feedback. Many thanks, Ben
delivery was quick and efficient
13. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your review! We’re pleased to hear your delivery was quick and efficient. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Driver was cheerful and was very good…
Driver was cheerful and was very good at delivering the goods I had ordered 10 out of 10
2. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your fantastic review, David! We’re delighted to hear the driver was cheerful and provided such great service delivering your order. We’ll be sure to pass along your 10-out-of-10 feedback to the team.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Just the right size piece of timber
Just the right size piece of timber, ready for collection next day and great price.
1. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your review, Tony! We’re pleased to hear you found exactly the right size timber, that it was ready for collection the next day, and that it was at a great price too. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you received great service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Quick response & delivery
Quick response & delivery!
Friendly and professional delivery service
Excellent product!
11. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear you were happy with the quick response and delivery, as well as the friendly and professional service from the driver. It’s also great to know you were pleased with the product.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Fast, efficient, friendly & helpful.
Fast, efficient, friendly and they found the best price they could do for me without being asked. What more could you want?
30. april 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Martin! We’re delighted to hear you found the service fast, efficient, friendly, and helpful. It’s especially great to know the team went the extra mile to find you the best price possible.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your lovely review, John! We’re delighted to hear that the staff were excellent and that Ben was especially helpful and patient. We’ll be sure to pass your kind comments on to him.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Roger! We’re delighted to hear you were happy with the quality, pricing, delivery, and the team's friendly service.
We really appreciate your support and look forward to helping you again soon! Many thanks, Olivia.
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your review, Louis! We’re delighted to hear you received 5-star service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Delivery was quick
Delivery was quick - albeit expensive, but worth getting the bag in the right place
11. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your feedback, Karl! We’re pleased to hear the delivery was quick and that the driver was able to place the bag exactly where you needed it. We appreciate your comments on costs and are glad you found the service worthwhile.
Thank you again for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your lovely review, Carl! We’re delighted to hear the team went above and beyond for you. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Topsoil Delivery
Well done Covers and a big thank to the delivery driver.
Ill be back with confidence in your service and delivery
Dave
8. maj 2026
Besvarelse fra Covers Timber & Builders Merchants
Thank you for your fantastic review, Dave! We’re delighted to hear you were happy with the service and delivery, and we’ll be sure to pass your thanks on to the driver as well.
We really appreciate your support and look forward to helping you again with confidence in the future! Many thanks, Olivia.
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