Very happy with our experience with County Broadband. From our initial enquiry with Lee, the two guys who did the external work (one was called Adam, the other sorry didn’t get his name) were lovely... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Personal call from Donna Explained situation regarding yesterday's Internet outtage and advised that some poles are leased from Openreach. We discussed my dilemma of not Internet from 09.30am... Se mere
Virksomheden har svaret
We changed to county broadband in april 2025. We were impressesed with the quick ,helpful and clear response when we had a problem understanding the procedures as we are not very computer savvy. K... Se mere
Virksomheden har svaret
We recently had our WiFi down (total 4 days) we was let down multiple times by other engineers due to traffic problems but Matt W who came out last minute to us was amazing, fixed the problem within... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
County Broadband is an independent provider of hyperfast full fibre broadband to rural communities across the East of England. Our full fibre speeds start at 100Mbps and are guaranteed, both for uploading and downloading. That's why upgrading to County Broadband makes such a difference for so many of our customers.
Kontaktoplysninger
Old Bourchiers Hall, CO6 3QU, Aldham, Storbritannien
- 01376 538 000
- help@countybroadband.co.uk
- www.countybroadband.co.uk
4,1
God
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
County Broadband service quality is definitely improving!
Very helpful responses from Donna Dixon on contract renewal and Leon on VoIP quality issues.
County Broadband service quality is definitely improving!
4. august 2025
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Besvarelse fra County Broadband
Hey there! Thank you so much for Donna's 5* review!
Nathan was fantastic a real pleasure
Nathan was fantastic a real pleasure. It is so nice to have someone come in and do a good job with a happy attitude. Excellent job. Well done !
Couldn’t be more pleased.
7. august 2025
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Besvarelse fra County Broadband
Hi Carolyn! Your feedback is greatly appreciated, and thank you for Nathan's 5* review!
Great service from County Broadband and…
Great service from County Broadband and from the engineer Nathan, we had to move our router to another part of the house and Nathan was excellent in helping with this and advising on how best to get the job done.
7. august 2025
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Besvarelse fra County Broadband
Hi Mark! Thank you so much for Nathan's 5* review!
Excellent broadband and personnel…
For the duration of my current contract, I've found the CBB service excellent both in terms of broadband service and the helpfulness of their personnel.
In particular I must mention DONNA DIXON who went to great lengths to snatch me out of the hands of a local competitor. She was most helpful and accommodating, and deserves a rise.
5. august 2025
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Besvarelse fra County Broadband
Hi Jeff! Thank you so much for Donna's 5* review!
Personable and helpful team
Scott was very personable and helped me solve my issue immediately.
1. august 2025
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Besvarelse fra County Broadband
Hi Mollie!
Thank you for leaving Scott an excellent, 5 star review!
He was so pleased to read this!
Excellent support for new customers
Excellent support for new customers. Thankyou Scott!!
31. juli 2025
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Besvarelse fra County Broadband
Good afternoon, thank you for taking the time to leave this wonderful review for Scott!
Great service by Nathan
Nathan Frampton came out to us three days earlier than planned, got us up and running within 20 minutes of arrival. We had a line split caused by a company next door splitting the cable which he repaired straight away. Great service.
29. juli 2025
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Besvarelse fra County Broadband
Good afternoon!
We're happy to hear that Nathan was able to come out early and quickly resolve the issue caused by the cable split. We appreciate your 5 star review!
Donna DIxon was most helpful
Donna DIxon was most helpful, articulate and polite this morning when I preferred to speak to a person rather than do our business via the an email as she was able to clarify and explain a couple of questions.
29. juli 2025
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Besvarelse fra County Broadband
Good afternoon,
Thank you for leaving Donna this excellent, 5 star review!
Donna will be so pleased to read this!
Excellent Service from CountyBB and Engineer Nathan Frampton
We’ve been with CountyBB for 18 months now and this was our first connection issue, which, as it turns out, was entirely our fault (a crushed cable at the back of the router). We reported the issue on a Monday, with an engineer scheduled to visit on the Friday.
However, while in the area, Nathan Frampton, our assigned engineer, took the initiative to pop by earlier than scheduled and resolved the issue on the spot! Friendly, professional, and incredibly helpful. Thank you, Nathan, for going the extra mile — truly appreciated!
29. juli 2025
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Besvarelse fra County Broadband
Hi Perri - Thank you so much for Nathan's 5* review!
Very proactive
Very proactive! Called me before I called them when I had issues with my home broadband and network. Stayed with me until my technical issues were fully resolved. Overall, Leon was friendly, professional and a well informed efficient problem solver.
25. juli 2025
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Besvarelse fra County Broadband
Good afternoon, thank you for taking the time to leave this wonderful review!
Not in this county (Norfolk) yet July 25?
Having been deluged with their ads and tried numerous times to get in touch to get connected their page tells me 'uh oh' they're not connected here yet. But drops me on a page to register my interest.
Done this twice already, no news.
Spoke to a engineer fitting hardware to the pole outside our gate 'Last year's, he informed me it was Fibre for 'County Broadband' yet nearly a year later & still no fibre & their site says it's not here yet?
Now seeing more of their ads on YouTube so thought I'd try again, no luck :-(
26. juli 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good Afternoon,
Thank you for review, we can only apologise for the journey you have had so far with County Broadband. Unfortunately, our network is not built or live in your area, despite what you were previously told. We try to capture everyone’s details if they cannot order our service, in the situation where we then build, expand our network and connect that area, we can get in touch to let the customer know we can now connect. This is why you have been able to register interest, but haven’t been contacted to order our service. If you were in an area serviceable, you would be able to order our service rather than only place an interest. Unfortunately, you will continue to see adverts surrounding our service, as this is done geographically ranging regionally to postcode level and we have got serviceable homes in villages near your area. I can assure you, if the service became available for your property, we would be in touch in good time to assist you onboarding to become a County Broadband customer.
The network is consistently out of…
The network is consistently out of service since stupidly signing up 2yrs ago. The provider maintains network upgrading bla bla bla. Paying £49.99 a month for intermittent service. Customer service always apologetic and courteous. I would not recommend 😐
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good afternoon,
We are sorry you have had reason to leave this review and are sorry for the disruption to the service.
Our teams have been working hard to restore the service today and we can confirm that all is now working as expected, I can see that our Customer Service Manager has reached out to support in any way they can.
Great service from Joshua in customer support
County Broadband have provided us with full fibre Internet with voip home phone service and we are extremely pleased with this service.
We recently contacted customer support for advice on suitable cordless phones with answer phone facilities.
Joshua responded to my enquiry and helpfully suggested suitable products to us.
We then bought a Vtech 2051 duel handset with answerphone and it works really well providing caller ID and answer phone plus other features.
Thank you Joshua you are a credit to County Broadband.
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good afternoon,
We're happy to hear that you are extremely pleased with our full fibre Internet and VoIP service. We appreciate your positive feedback regarding the assistance you received from our customer support, Joshua was so pleased to see this 5 star review!
The County Engineer Nathan did a great…
The County Engineer Nathan did a great job sorting the connection and stuck with us liasing with different departments
Much better speeds and service than we were getting previously from BT
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good morning,
We're happy to hear that the connection was sorted out successfully and thank you for your 5 star review for Nathan!
Fibre broadband set up
Kevin Tunnicliffe was a really helpful guy setting up our fibre broadband. He explained everything clearly and helped us with setting up our mobile phones and tablets. We are elderly and not really into IT so we were very grateful for his help. Thank you County Broadband.
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good morning,
We're happy to hear that the fibre broadband setup was smooth. It's great to know that the clear explanations and assistance with your devices were helpful. Thank you for leaving a 5 star review!
Brilliant technical support
Once I got past general support and got through to technical support the assistance I received (from Korshy) was brilliant. Korshy was patient and knew what he was doing - and resolved the issue. The loss of one star is purely due to having to get past General support first.
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good Morning, thank you for leaving this review we are so pleased your issue has been resolved.
Great tech support
We had a problem with the router and Korshy & Leon were very helpful. They sent a replacement on overnight delivery and this has resolved it. Many thanks to you both!
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good Morning, thank you so much for taking the time to provide such wonderful feedback!
Excellent customer service
I had an excellent customer service experience provided by Joshua who dealt with my enquiry with attentiveness, sensitivity and empathy and resolved it to my complete satisfaction. He even called me back several days later to assist me with another issue. If only all companies could provide such a good customer service experience.
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good afternoon, thank you for taking the time to leave this fabulous 5 star review for Joshua!
Professionalism
I run my Business from home and unfortunately the fibre cable was severed.
I phoned County Broadband straight away expected some delay with the repair.
The next morning Leon arrived to view what needed to be done .
The next day I was woken up by Nathan and Leon carryout the repair which included a new cable from the telegraph pole.
All back up on line by 10 am!
I'm sure everyone must agree this is service.
Many Thanks County Broadband I really do wish you well with your excellent company
Kind Regards
Keith English
17. juni 2025
Uopfordret anmeldelse
Besvarelse fra County Broadband
Good afternoon, thank you so much for taking this time to leave this wonderful review. Leon and Nathan will be over the moon to receive your feedback!
Besvarelse fra County Broadband
Good afternoon,
Thank you for leaving Anthony a 5 star review! He was so pleased!
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