Countrywide Tax & Trust Anmeldelser 

Mr Chad Nagra went above and beyond to help myself and family at a difficult time. He was very professional, knowledgeable and approachable, whilst providing an excellent service. I would highly recommend him.

Katie Hughes was excellent, helping me through every step of the admin process to get set up and running. Other members of the Partnership team - Vicky, Gilly, Mysti, as well as Katie, have also been very helpful in this first few weeks using the new systems and processes. Thank you ladies!!! Keith

Countrywide Probate Department, and in particular George Mathison, were fantastic with supporting us through the probate process. Very quick response times and excellent listening skills to ensure that they always understood our questions and/or concerns before responding with both professional and comprehensive answers. Service was 1st class. Thank you George and Countrywide.

We arranged a trust with Countrywide some years ago to protect our assets. Unfortunately, my wife passed away just before Christmas 2024/2025. I was struggling, with how to ensure all my wife assets where properly registered with banks, building society etc. I contacted Chad from Countrywide, who came to a meeting at my home address, and talked me through how to complete probate on line, and what should be declared.

Consultant Mr Hadir Ali worked on my requests with professionalism and efficiency

Olivia in Client Care was very helpful. Quick responses and resolved a client issue for me promptly! thank you :)

Louise Nutt from the Trust Registration Service has been very helpful assisting me in registering the transfer from Countrywide to myself as Lead Trustee with HMRC. She's been patient, and replied promptly to my emails.

Kajal Patel looks after my affairs at Countrywide. She is super-efficient and I have found her very easy to work with.

Further to my recent review I continue to be disappointed and frustrated by this company.
We needed a document signed from them which after my last review they did, but the land registry service said it was incorrectly executed. My solicitor has contacted several times to rectify....as usual....nothing!

A very informative initial meeting with Bhav who immediately followed this up with a comprehensive summary of our options and associated costs. This also included advice and guidance regarding the several questions we raised.
Once we had decided on what we wanted to do this was completed promptly and in a very professional manner.
Throughout the process communications with CTT in general and Bhav in particular have been exemplary.

The comments here are about 1 particular employee. He was helpful, reliable and did exactly what he said he would. It is true to say, that with large organisations, it can sometimes be difficult to find someone to actually deal with a problem - one often feels passed around. Hadir Ali dealt with my problem efficiently and kept me updated throughout. He resolved a problem that had been hanging around for a very long time within a couple of days. A credit to Countrywide!

Great help from Rachel, Sonbol, the Trust Management and Conveyancing teams, made the process extremely simple. Thank you!

Great attention and a speedy response from Countrywide. Special thanks to Chloe!

I sent an email query to Chad Nagra in your probate department he emailed the answer to me the same afternoon with additional information that more than clarified my query. Service plus.
I had a software problem and Ray resolved it the same afternoon. Service plus
Ive had a few problems with the software my misunderstanding Not a CTTC fault and Gilly Ransom in the partnership team took great pains to demonstrate where i was going wrong and is arranging a zoom meeting for me. She also gave up her lunch break during this period for my benefit. She is a great asset for CTTC.
I have found on occasions when i have telephoned your office that the staff are always pleasant and eager to help you.
Yours Sincerely Peter Doylel

I have been trying to get CW to send the deeds to my late father's house to me since August 2024 to no avail. I then hired a solicitor and she has been trying since October 2024. She has phoned twice a day since then if she is lucky someone answers and says someone will phone her back (this never happens) as for email I don't think anyone ever opens them up. I have had a buyer for the house since October and my solicitor has explained this but they don't seem to care they are in no rush to do anything!!!!!! It is now getting to the end of January 2025 let's see what this brings !!

From day one George our Case Handler has been so helpful with the whole probate process. I'm so glad our friend Pete set this up as I don't know where we would have been without them. We can't thank him enough, great communication right the way through. Highly recommend!

This would be zero if that was an option. This company provides no customer service whatsoever for beneficiaries. It’s one delay after another & Hadir Ali is never available & never responds to emails. When my husband receives any correspondence, there’s always an excuse for the delay in payment.
So, Countrywide T & T, if you want to discuss this, please call my husband regarding your reference 26235
We are disgusted by the way you have acted

Liam from the Probate Department is an absolute gem!
He was so professional and helpful in dealing with my Aunty's probate. He kept me informed all along the way (which is quite a rarity since the pandemic!)
Any questions I asked he responded promptly and gave me all the information I required.
The great thing when you are going through a bereavement is that you don't want to be "chasing" to find out answers and enquiring as to the up to date status. Liam always emailed me at every stage without me having to chase. A great guy - he's a keeper!!

The most terrible company do not use. EVER
DONT KNOW HOW THESE PEOPLE SLEEP AT NIGHT.

these guys are driving us nuts. since jjune weve been tryign to get a trust set up properly and all they do is procrastine and go round the houses but dont actually do anything.
pretty sure my family member was conned when thye were talked into setting up with this comany.