The initial AI was a bit clunky but then the response from Hollie at Core Service was fast and spares were sent out really quickly without a problem. First class customer service.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Only replied back to me because of this review sick and tired of companies doing this so poor at customer service. The fuel pipe split on my lawn mower. I ordered a new part. The part that came was wr... Se mere
Virksomheden har svaret
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... Se mere
Virksomheden har svaret
Panicked initially as spoke to AI. But answered all perfectly put questions and got email the following day asking part number. Part arrived within 48 hours. Excellent service
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
Unit A & B, Escrick Business Park, YO19 6FD, York, Storbritannien
- help@coreservice.co.uk
- www.coreservice.co.uk
4,4
Fremragende
378 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Core Service
We're delighted to hear that you were pleased with our service and quick delivery.
Your feedback is greatly appreciated, and we're pleased to know you would use us again.
Besvarelse fra Core Service
We're delighted to hear that you found our service prompt and efficient.
We appreciate your support and look forward to serving you again in the future.
Delivery a bit slow
Delivery was supposed to arrive 1/2 days but took 5. Other than that would have been 5 stars.
27. maj 2026
Besvarelse fra Core Service
We're pleased to hear that, aside from the delivery time, you were happy with your experience.
We apologise that your order took longer to arrive than expected. While we always aim to meet our estimated delivery times, occasional delays can occur, and we're sorry for any inconvenience caused.
We appreciate your understanding and your positive comments, and we hope to provide a full 5-star experience the next time you shop with us.
Product delivered as it was promised…
Product delivered as it was promised and on time, product undamaged. Cannot find fault with service
27. maj 2026
Besvarelse fra Core Service
We're delighted to hear that your order arrived on time, exactly as promised, and in perfect condition.
It's great to know that you were happy with the service you received and that everything met your expectations. We truly appreciate your feedback.
mower repair
this is my first time using core service I looked every where for the part for my mower. and couldn't believe the price quoted for the blade adapter. I was septical at first but when the part arrived it was what I wanted. I rang core service up enquiring when delivery would be and they apologised for the slight delay due to the amount of orders they have. and after a text the next day it arrived shortly afterwards.very pleased with the service and telephone call answer I would recommend them to anyone to try them to see if they have or can get the part you are looking for
26. maj 2026
Besvarelse fra Core Service
Thank you for taking the time to leave such a detailed review. We're delighted to hear that we were able to help you find the blade adapter you needed.
We appreciate your patience regarding the delivery delay and are pleased to get your order to you. It's great to know that you were happy with both the product and the service you received over the phone.
Thank you for your recommendation—it means a great deal to us.
Great service & quick delivery!!!
26. maj 2026
Besvarelse fra Core Service
Thank you for your fantastic review! We're delighted to hear that you were pleased with both our service and the speed of delivery. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Simple & Efficient
Simple, efficient and well priced. No problem with wrong item being delivered which seemed to be a common problem with other sites according to their reviews.
Excellent service and will use again.
26. maj 2026
Besvarelse fra Core Service
We're delighted to hear that you found our service simple, efficient, and competitively priced. It's great to know that your order arrived correctly and that your overall experience met your expectations.
We truly appreciate your feedback and are pleased that you would choose to shop with us again. We look forward to serving you in the future.
Very helpful and patient on the chat
26. maj 2026
Besvarelse fra Core Service
We're delighted to hear that you found our chat team helpful and patient. Providing friendly, knowledgeable support and ensuring our customers receive the assistance they need is very important to us.
We appreciate your feedback and thank you for choosing us.
Besvarelse fra Core Service
Thank you for your review.
We're pleased to hear that you were happy with the delivery, service, and product. It's great to know that the fuel pipe met your expectations and that your experience with us was a positive one.
We appreciate your support and thank you for taking the time to share your feedback.
Delivery
Very good service and returns no problem delivered on time and put my parcel in my safe place
1. maj 2026
Besvarelse fra Core Service
Thank you for your positive feedback.
We're delighted to hear that your order was delivered on time, that your parcel was left safely in your designated safe place, and that you found our returns process straightforward and hassle-free.
We appreciate you taking the time to share your experience and look forward to serving you again in the future.
0 customer service
Average wait time approximately 4 minutes. 3 hours later nada, zip, zilch. Now trust they email me back. Though one shan't hold my breath. Only wanted to secure a replacement part.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Core Service
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
This is not the level of service we strive to provide, and we would welcome the opportunity to investigate the matter further. Please contact us via Live Chat at coreservice.co.uk and provide your order details so that our team can review what happened and assist you accordingly.
We appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to resolve this matter for you.
have not received my item waiting 4…
have not received my item waiting 4 weeks now,is it stuck in the straits of hormuz or where either I receive it Monday or I will demand a refund!!!
30. april 2026
Besvarelse fra Core Service
I am sorry that you have not received your item. This is not the level of service we aim to provide.
We have arranged for a replacement to be sent tomorrow. You will receive an email confirmation once the parcel has been scanned by the courier, so you can be assured it is on its way.
If you need to contact us for any reason, please reply to your previous email or contact us via live chat at coreservice.co.uk.
We sincerely appreciate you contacting us and working with us to resolve this matter.
We’re we’re very pleased with the…
We’re we’re very pleased with the service byCoreservice . The. delivery of my parcel arrived the day it was scheduled to arrive which was great.
25. april 2026
Besvarelse fra Core Service
Thank you for your kind words. We are very pleased to hear that you were happy with the service from Core Service and that your parcel arrived on the scheduled day. We appreciate your support and look forward to helping you again in the future.
Besvarelse fra Core Service
Thank you for your review. We’re pleased to hear you found the service super efficient. We appreciate your support and look forward to helping again in the future.
Core Service provided the parts ordered…
Core Service provided the parts ordered and all replaced the original effectively.
20. april 2026
Besvarelse fra Core Service
Thank you for your review. We’re pleased to hear the parts supplied by Core Service were exactly what you needed and replaced the original parts effectively. We appreciate your support and look forward to helping again in the future.
Besvarelse fra Core Service
Thank you for your review. We’re pleased to hear your order arrived quickly and that you were happy with the service provided. We appreciate your support and hope to help again in the future.
Straight forward ordering and quick…
Straight forward ordering and quick delivery - communication great
24. april 2026
Besvarelse fra Core Service
Thank you for your review. We’re pleased to hear you found the ordering process straightforward and that delivery was quick. It’s also great to know our communication kept you well informed throughout. We appreciate your support and look forward to helping again in the future.
Part from manufacturer was unavailable
Part from manufacturer was unavailable. Coreservice had the Aftermarket part. Absolutely perfect and delivery was excellent. Thanks Coreservice
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Core Service
Thank you for your review. We are pleased to hear the aftermarket part was a perfect replacement and that delivery met your expectations. We appreciate your support and thank you for choosing us.
Excellent service very efficient s…
Excellent service very efficient s picture of part on your site would be nice
19. april 2026
Besvarelse fra Core Service
Thank you for your review. We are pleased to hear you received excellent and efficient service. We also appreciate your feedback regarding adding product images on our site and will ensure this is passed on to the relevant team. Thank you for choosing us.
Excellent service
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morning - replacement on it's way, as within 2 yr warranty. Very quick, couriered to me. Very impressed with the fast, efficient service!
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Core Service
Thank you for your review. We are pleased to hear you received an excellent and efficient service for your strimmer charger replacement. It is great to know the AI support captured your details accurately and that Jazz was able to arrange a quick replacement within warranty. We appreciate your feedback and thank you for choosing us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.