Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I ordered a water bottle and it arrived with a dent on the bottom outer rim so that it won't stand on its own and the lid is so difficult to screw on that it can't be used as a bottle to travel with me outside the home. I was unable yo connect with a non bot to discuss and or resolve these issues.
After two good purchases, I attempted to buy two of their pitchers. The order was processed quickly, and a shipping label was created. However, no shipment was ever picked up nor delivered. I went round and round with their "support" team. At one point, I was informed that for some reason the shipment was canceled by the carrier. As a result, they would issue a partial refund and reship.
No new shipping label was created, and no partial refund was issued.
I filed for a refund with whom I used to make the payment. After the investigation, I received a full refund.
The "support" department, all of whom are named Ronn, are either lazy, a robot, or are outright incompetent.
Looking around, I also discovered that they always advertise their products being on sale. In reality, the sale price is the same as what you can find elsewhere.
Ordered 3 water bottles from them and they only sent 2 water bottles and they initial responded to me when i emailed the problem and they requested picture of the package, now they have ghosted me and not responding so I have to file with my credit card company. DO NOT BUY FROM THEM
I foolishly purchased a pitcher and some bottles, not realizing the potential for toxicity. You really MUST make sure that the water does not stay in the bottle/pitcher for too long. And what that safe period of time is, is questionable. I asked them about it, hesitantly said “I’ll try it”, which unknowingly prohibited me from returning it.
Customer service was responsive (usually after 24 hours) but wasn’t really clear about some important “specifics” like, I have to pay the return shipping of the unopened water bottles. Not cheap. Although they did send a return label, return shipping costs will get deducted from my refund. And everything you return MUST be unopened. Risky to do business with this company even though the products are beautiful. Are they safe though? I’m not so sure..
Placed my first order for 2 tongue scrapers and a bottle. Took two weeks to arrive and when it did, there was no bottle, only the tongue scrapers. They told me their fulfillment team did indeed mail the bottle, so I sent them the picture of the packaging, shipping box, which was small. Only large enough to contain the scrapers. I am awaiting a response at this point. After waiting 5 days for a response, they issued a refund for the bottle.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
