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I have been with consumer pulse for many years. Suddenly I can’t login. I have points that I can’t use now.

Absolutely disgraceful! I joined them a few years ago, diligently recorded relevant purchases each week, and accumulated points worth around £40. I was planning to redeem it when it reached £50, but suddenly, they closed my account without any notification.

The message was "You are not allow to login" when I tried to login.

What they did to me was simply demand my personal information without providing any benefit. Once they've resold your data, they promptly close your account.

My advice to those invited to join: think twice before wasting your precious time!

I went to sign in the other day and it's states you are not allowed to log in? I have over £35 to spend in vouchers which i can't access. Iv'e contacted them on numerous occasions and you don't get a reply. No emails to why this has happened, it seems they want your information and time for free then they don't reward you by cutting you off and blocking you so you can't redeem your vouchers. Extremely angry and a waste of my time! Would not recommend using this site as it will be a waste of your time.

After being a member for many years it seems at age 72yrs I have been cut of and unable to log in and receive my rewards that are there on the site. I have sent messages and received no reply so very unhappy after many years of service

Very unhappy and cross!! Got invited and joined Consumer Pulse on 4/2/26 and been inputting my purchases for two months. Go to log in today to be told “you are not allowed to log in” !!! Several calls to the Helpdesk later, just to be told my account was closed yesterday due to demographic reasons and I was sent an email!!! Well I have not received said email and have been checking my junk email box too! So what is the point for doing this for two months to then close my account with this reason??!

I Have managed today to get my points redeemed to vouchers and await a manager to call me back tomorrow. Very cross at their lack of contact and empathy. I asked for the email to be resent, was told that’s not possible and I won’t be invited again!

I have just found out that I am no longer able to be member of consumer pulse as I have reached the age of 80. Whilst I accept that you can use any criteria you like, I do not understand why you are not honouring the points I have already built up. I ordered £60 worth of vouchers which I earned before I was 80 and you have not sent them. Order number 7421158.
I have now had this problem resolved and my vouchers have been issued. Don't give up. Telephone call was key.

I have been a member for many years, but I am now unable to log into Consumer Pulse. I think it is because I have reached 80 years of age. I have points rewarded for my input, but unable to get to them. Not very professional. A simple message would have been nice.

I have been a member of Consumer Pulse for many years and suddenly I was not allowed to login. No explanation!
It wasn’t until I came on Trustpilot that I found out the reason. I’ve emailed Consumer Pulse so many times - often ignored and occasionally told they are looking into it. Wouldn’t it have been polite for them just to say YOU ARE NOW TOO OLD FOR US TO BE INTERESTED IN YOUR SPENDING HABITS OR YOUR OPINIONS

I was a member for a few years, when suddenly last year, I couldn't login to my account, then after I emailed. I got a reply saying that I'm no longer in the demographic. It would have been nice to have been informed and not having to chase them down. I lost over £100+ in credit/vouchers. I was told to contact the reward line but I explained I work a weird shift pattern, so I can never call it.

They looked into it, but only replied once I left a review here, they now state. They closed my account, but they fail to tell you at the time you have 8 weeks to redeem the points. So basically, tough luck. I wonder how many people have had their account closed, no explanation and unless you approach them, they won't bother telling you why. AVOID, DONT WASTE YOUR PRECIOUS TIME!!!!!

I've thoroughly enjoyed being part of the Consumer Pulse "family" but, it seems that, now that I've reached the age of 80, my participation is no longer required.
I queried it with Consumer Pulse and got what was a somewhat patronising response. They also told me I had to "redeem" my points before the end of March 2026 or lose them.
Hmmm - so... if you're over 80 your purchases don't matter. I pointed out to the that I both work part-time and volunteer in my community but... that doesn't seem to matter either.

Oh dear, perhaps I should stop shopping - especially with companies that use Consumer Pulse's "shoppers".

As many people mentioned here and in reddit, out of blue my account was restricted and blocked without any notification with over £90 in points after being a member for few years. Looks like they do it permanently to reduce members and have "free" information from you without payment.

Was a member for many years and then tried to log in and couldn't. Was then told I could no longer participate due to my location I live, this I have no problem with.

What I DO have a problem with is no one told me and I didn't receive any information or confirmation of this and then it was too late to use my points as they had expired.....yet I didn't know my account had been closed. It also took 2 email attempts to get a response as to why I couldn't log in (they had closed my account).

I had about £40 worth of points for giving you my time and information over the last 2+ years and now have nothing for it. Why should people bother when you do things like this.

I wouldn't recommend doing this as I have wasted so much time confirming my purchasing choices for nothing. What a waste of time.

Edit - my panel number is 122620 as requested.

This is a great way to get some vouchers or give to charity by just simply logging things you’ve bought weekly.

I love using Consumer Pulse. It's so easy to log purchases and gain points. The extra surveys then boost your points pot further still. I've been a member for years and the vouchers that I've gained have really helped our family to afford certain items. I've now referred my teenage son so I hope he will make the most of it too.

I really love being a consumer pulse member. You get interesting surveys to complete & can log details of purchases for certain categories to earn reward points which can be exchanged for gift vouchers. It's a really easy way to save for things as it doesn't take long to complete and you can do it when you like

Been with consumerpulse for 20 years. Been very happy since I joined. Surveys don’t take long to do.

They never reply to e-mails. When phoning them you are kept waitng for 20 mins with a dreadful noise that keeps coming and going and a voice that sounds like Mickey Mouse saying your call is important to them.Then it rings through and you are told that all of their agents are busy and to leave a message or send an e-mail. Like I say they don't answer their e-mails. Absolute crap.
So finally got a reply to my email today telling me to phone them. So can't do that as they never answer their phones. Won't help me even though I told them twice now that I've been hacked. Joke of a company. Think I'll have to close my account with them.

I have been a member of Consumer Pulse for many many years however, I have now reached the grand age of 80 and yes, I have been dumped. I was not aware of this policy until just reading it here on trust pilot. Extremely upset to have no warning whatsoever to enable me to spend my points as I wanted. Just told I have eight weeks from receipt of email to spend them and, on ringing them up to speak to them, told I can only use them on B&Q and Argos. So, be warned members, spend your points before you get to 80 or you’ll be told where you can shop with them within eight weeks! Not impressed.

I have used consumer pulse for many years and love how easy it is. However I would like to see more rewards like amazon, PayPal or a supermarket.

I have been a member of Consumer Pulse for many years and have accumulated a six figure sum in points to date.
Trouble is the rewards categories are so limited that I have nowhere to claim and spend my points. I have written to CP about this before and received a rather dismissive response.
I belong to many other survey sites (good and bad) and am able to claim cash/vouchers for all sorts of things; BACS to my bank; to Paypal; various retail outlets; Visa or Tremendous cards - the list goes on.
It is time that CP moved with the times and offered MORE choices.
I have recently learned that when I reach the age of 80 (a while to go yet) I shall be dumped. This is very ageist and our purchasing power and faculties do not disappear at that age. What will happen to all out points at that juncture? I need explanations on these matters please.