Condenast Anmeldelser 59

Purchased the Vogue Advent Calendar for my partner in November. After a few days she found gifts in the wrong places or missing. Contacted customer services on the 14th December in a hope to sort the issues before the end of advent. It is now the 5th January and not a single email to resolve although I have now tried 3 times to get through to someone.
Previous year purchased the Harrods advent calendar, absolutely no issues at all. Would not recommend Vogue advent

Terrible, terrible. I too have tried to subscribe 5 times to their discounted offer to House and Garden. Each time after a few days, I get a letter telling me this has been declined by my provider. My provider has given me 5 reference numbers proving they have passed the request. The subscription team do not take this on board and continue to blame my provider.
COULD THIS BE A GET OUT FOR THE DISCOUNT?
Unbelievably bad.
Meanwhile I have received 5 boxes of red candles (I don’t want or like red candles) with a covering note “hoping you enjoy your subscription”
A magazine to enjoy would be nice and I was told I can’t cancel the candles.

Where do I start.. first, they send me email invitations to subscribe or renew at a discounted rate. I try to use those, then if I have not enough money it’s declined due to insufficient funds, if I do it’s “the issuer declined the transaction” (weird how the issuer only declines it if the account has enough monies). They tell me I need to talk to Conde Nast International because they only handle US and Canada. Conde Nast International tells me they only handle the UK. So who the heck handles EVERY OTHER COUNTRY ON EARTH?

Craptastic company. They don’t understand how “countries” work.

I have been trying to email this place as they automatically renewed my subscription despite my cancellation. No responses to reseting my password, no responses to my email, I think they must be going bust!

I applied for a subscription at New Yorker Magazine that included a free tote bag that never came, so I guess this is a scam. I tried to get in touch with the support staff and they couldn't even find my subscription, although I paid for it, forwarded my correspondence to the customer service and never answered me back. Don't subscribe !

Absolutely the worst online user experience ever. I cancelled my credit card used to subscribe since customer service is non-existent at this dump of a company.

Völliger Schmutzschuppen!
Abo wurde telefonisch gekündigt und nach einem halben Jahr erhalte ich Mahnungen, dass Zahlungen für mein Abo ausstehen, obwohl ich nichtmal mehr Ausgaben erhalten habe. Absolute Betrüger!
Ich werde mich wehren, aber am Ende bekommt jeder seine gerechte Strafe, vergesst das nicht!

I subscribed to Vanity Fair through Conde Nast for decades--since 1985--with only occasional service issues. Now they are totally incapable of even processing an order for a subscription. Have only bought the digital subscription for the last 3 years. Worked fine until I cancelled the subscription as they planned to renew it at an extortionate price. After they continuously sent me promotional offers for 6 months, I bought another digital subscription. Two big problems. Could no longer read it on iPad app--I was told you have to buy a subscription for the hard copy magazine (I'm in Europe) or I could no longer use the app--I could only access it through a browser which is not really readable on a mini iPad. The logic is mind-boggling. But it did not matter in the end because I could not access my Vanity Fair account, which is the only way I could access the magazine. I sent many emails to 'Customer Service' - over 5 at least. I called 'Customer Service,' at least 5 times. I used Twitter 'Customer Service.' I was given different answers by different reps. I was lied to, treated as incompetent and given ridiculous answers. I was told the problem had been 'escalated' and I would hear back in 48 hours. Never heard a word. I was also told by several reps that I did not have a subscription despite the email I kept sending them from Vanity Fair confirming my subscription and payment. It was like a loop--telling me to do things that did not work. I even called a corporate office in Ohio where an extremely rude and somewhat incompetent woman told me I did not have a subscription--I must be mistaken or have ordered it through Apple. It was extremely frustrating, time-consuming, maddening and finally, I decided--a total waste of time. I no longer cared about reading Vanity Fair. I asked for a refund and they condescendingly told me they would make an exception! Had they not, it would have been fraud and I would have filed an FTC complaint. They sold me a subscription--but would not allow me to access the magazine mainly because they did not know how. They apparently have no IT department so if there are technical issues with your account--you are out of luck. Never dealt with so many incompetent people over trying to read a magazine that I subscribed to. To top it off--they are still sending me promotions every day to buy a Vanity Fair subscription! These are promptly diverted to junk mail.

They charged me not only for a subscription renewal I did not know I had agreed to, but charged me $ 127 for an annual digital subscription to the New Yorker. I cancelled my credit card and thought I was through with them then 4 months later my credit card company reverses the charge- 4 months after no contact with the magazine. I have an excellent credit rating and this practice is unwarranted and won't work with me.

i do not even know who these people are when all of a sudden I start seeing charges from them coming from my account. I dug through old emails trying to find the source of these charges, thinking I must of gotten some kind of notificaiton about charges that will incur if action not taken or something along those lines but I found nothing at all. This is very shady business practice for sure.

Purchased a subscription at the end of November last year on special. I had in my diary to cancel before full price sub was due. Guess what, they billed a month prior to the sub expiring. I'm sure it is in the fine print somewhere.
If you decide to take advantage of one of their super value subs, cancel when ten months in to be sure you don't get stung. Digital edition for over $50 NZ? Not worth it in my opinion.

This is not a review of the quality of their products, but of their business practices. After a free trial subscription, which I subsequently cancelled, I have been repeatedly almost $200 annually (and sent magazines for a at least one extra) year. In fact, I have to assume it’s from the free trial not ending, because there are no emails, and no details associated with the withdrawals besides that they are coming from Condé Nast. Learn from my mistake, and only trial a subscription if you’re ok with paying for it for the rest of your life.

I Have purchased one year subscription of house and garden magazine in Decorex2021, to begin the subscription code never worked, calling customer service, I started receiving the magazines, but only for 3 months, after that they told me that my debit direct was refused, which doesn't make any sense as I had paid for one year subscription. They asked me for my bank details, I provided my receipt of payment but after many emails nothing was done and I still don't have either the magazines or the refund for them. Awful customer service. Bad service.

After purchasing an annual subscription and receiving no magazines for weeks, I then had to endure two weeks of back and forth emails to resolve the issue, including having to provide a bank screenshot to prove the transaction as they had seemingly lost my details.
Fast forward a few months, and after getting 3 mags I had again stopped receiving them. Turns out they had suspended my account for an incorrect address (I hadn't moved) and I wasn't told about this until I had emailed numerous times to query the suspension...
It's now been over a month since they'd assured me that they would reissue my subscription and provide the backdated magazines within 7-10 days and yet I have received nothing, and had no responses to my numerous emails.
It's just not worth the hassle.

Update: I asked to cancel my subscription and was told my fee would be refunded in 5 working days... it's now been 11 working days and no sign of the money. Will have to endure chasing them again.

Continuously unsubscribing from emails from this company and still getting bombarded. I’ve updated every email preference I have and I’m still getting emails. I deselect everything, the page states that my preferences have been saved: next day, more emails.

Having received an email from Conde Nast directing me to their web site regarding a competition, I followed the link as I had many times before, but was unable to access any form to submit my answer. I reported this to customer services who ignored my email.
The following week, I had the same issue with another Conde Nast competition, so I tried two different platforms, yet both had the same issue. So I wrote to the website people, who ignored the email.
I have tried writing to management without success.
Not a company worth dealing with if it can't be bothered to communicate with someone pointing out they have broken their website.

I purchased a subscription for a birthday present and wanted it delivered after I had seen my friend on their birthday. Following phone call and email to make sure it went right, they still delivered it before I could see my friend. He thought it was junk mail. Nice way to surprise people conde nast.