Communal Energy Partners Anmeldelser 

Efficient and supportive customer service, even when they were super busy during the hottest day of the year!

A routine inspection determined that our system had been set up wrong - possibly for years - and the engineer took extra time to reconfigure the heating/hot water, reset the controls, and manually adjust all the settings. Our bill has gone down by c.£10/month.

There are a lot of complaints about price rises, but all I can say is that on an individual level the staff have been fantastic.

very very very high prices - rip off

Charging £8 just to send an invoice as a administrative charge: even when the fan unit isn’t in use. £0 usage but still £8 charge for administrative cost 🤯

Absolutely the worst company ever!! They charged our monthly water bills insanely high , most of the people in the apartment have been complaining about the charges they put. I have to pay £300++ just for water bills per month. They def robbed us

They are absolute thieves, they added a £12,000 debt on to my prepayment Meter in a property that I moved into 3 months ago, which makes no sense. Because of this incompetent error me and my 3 children were left without hot water and heating for 1 week, they are hard to get hold of and have really bad customer service! Would not recommend!

I am absolutely disgusted with the daily cost CEP are charging per day just for hot water & heating, a whooping £10/20 a day , we are social housing tenants on low income living in London city island & Goodluck hope. Some residents With larger families are paying £28 a day. The residents have contacted the housing but no resolving, there is no option but to take legal action as we are being forced with these costs. I am not willing to pay this amount & this is not part of the national energy rise, this is CEP ripping off low income families.

I am very happy and lucky that Jessica from meter reading department followed my case. She is patient, dedicated and helpful person.

I have experienced a lot of problem and hard time after I moved to UK just on July last year. I feel very frustrated because I need to handle many issues that I never encountered before. In a strange environment with a little English, it is more difficult for me to cope with.

Thanks to Jessica's thoughtful understanding and patience, finally the problem was solved that made me very happy.

Thanks to Jessica and the company.

Wish you all the best.

Jane

The worst energy company I have ever dealt with! They have the most ridiculously high charges on top of the products you actually use which accounts for over half the bill! Then they up the energy prices way above what other companies have increased theirs by 10x what it was previously. Making bills from £30pcm to over £200pcm. They have the control over the building so tenants cannot leave or switch. ABSOLUTE SCAMMERS!!! AVOID!!!!

Scheme management charge a scam - the billing is already entirely paperless. System is always broken and even the routine maintenance is scheduled over FIVE ENTIRE DAYS close to Christmas. Just had notice that they are increasing the unit cost by almost 400% - and there is no possibility of switching provider as they have a monopoly over the building. We are left helpless as our bills skyrocket from £30/mo to nearly £200/mo with the same normal usage. Disgusting company with no regard for their customers - if gas is too expensive let them go bust and someone else can take over, or better yet offer some choices to tenants!

EDIT IN RESPONSE TO COMPANY:

The company blames the wholesale gas prices for the increase from 6.47p/kWh to 30p/kWh. This does not make sense as:

1. The wholesale price has increased very recently to about 14p/kWh from a fairly long-term period of stability sitting around 2.2p/kWh.

2. During the period that the wholesale price was around 2.2p/kWh, the tariff price was 6.47p/kWh - a margin of about 4.3p.

3. With the wholesale price around 14p/kWh, the tariff price is 30p/kWh - a margin of 16p.

Passing the wholesale costs to consumers should not affect the profit margin this significantly - the prices are being used as an excuse to gouge consumers.

SECOND EDIT:

The new excuse is that the system is horrifically inefficient. Modern boilers are 90%+ efficient, and here is a communal heating company that can't manage better than 50% efficiency. Their equipment takes up as much space as a conventional boiler in apartments so let's have 90%+ efficiency and cut out the parasite!

I have worked with number heating/cooling related energy companies. CEP's customer service is by far the best. Hold times are significantly less, quick responses to emails and very easy to speak to -> shout out to Dominic and Megan S. for helping me on inquiries.

Had a query with our billing, but put at ease once we spoke to the support team - Brilliant service and thank you for listening...Heat & hot water, not gas!!! :-)

Absolute joke of a company. Received a bill with ridiculous charges for : scheme management charge, meter maintenance charge. Tried to call and the phone number doesn’t even exist? Read on the Internet that this previously was SW energy and they have changed their name with multiple bad reviews. We are stuck with this COWBOY company, so please anyone buying a flat or renting try and avoid this company like the plague!

i don't understand the admin charges and why the landlord has to be responsible for tenants' bills? never have i heard that before... as far as I am concern they can go suck rope

UNREGULATED company charging high daily admin fees regardless of consumption !
In Beetham Tower Manchester, we have no choice but to use this company. They charge a fixed separate daily admin charge on top of our water consumption charge. The fixed charge equates to £36.00 per month for a 2 bed apartment for 2 ppl and it's not a big apartment. In comparison, United Utilities charge £35 PER YEAR for admin folks!! What type of admin is being done behind the scenes to justify this charge??? As a resolution, they've offered a couple pounds saving if you switch to direct debit each month which is just a laughable insult.
They're unregulated which means if your complaint escalates and you remain unhappy with their response, there's nowhere to go after that. Regulated companies always have more protection for their customers by offering further options for unresolved complaints; for eg. The Financial Ombudsman for FCA regulated companies.
These guys can freely set the parameters of fee's without any overseeing regulation! They offer no tangible resolve, I've told them it's now affecting my mental health and NO acknowledgement or empathy has been expressed by Lisa from complaints. They don't care about customers! I'm going to take my story to our local Evening News paper and expose them because It's still unresolved after 6 months!! I want to pay the water bills, but my charges must be fair and accurate according to the consumption!

They need to remove or heavily discount these admin fee's in line with regulated water companies. Treat customers fairly.

I have been communicating with Wesley regarding issues with heating and hot water at an apartment in my apartment block. Despite not being his remit, Wesley has been incredibly helpful in terms of advising me on the issues, giving me a better understanding of the processes and potential pitfalls I faced. He has been willing to support me and ready to act if and when necessary or appropriate. I highly recommend this company.

My tenant left without paying her bill and now Communal Energy Partners have threatened me to pay the bill or they will take the matter further.
Is this fair?
Dont want to hear about it and dont really care.
Dont use them

What you pay on “management fees” is 3x higher than the energy you’ve actually used.
Ridiculous

I had an issue with my billing so contacted communal energy partners who were able to sort my problem out quickly and efficiently. Would definitely recommend

The client service rep was very helpful and came back promptly with a resolution to an issue as promised. It was one of the best customer service I've come across in a long time. But I know it very much depends on the person you get when you call through...