Commodore Anmeldelser 

Short version: The wonderful people there made my support case the best experience I ever had. They just rock and went way more than an extra mile to make sure I'm happy. All the people there were super friendly and helpful and I really felt they are running Commodore with lots of passion. They solved my case perfectly!

Long version: I had ordered a C64 Ultimate Founders edition which had a (quite badly) damaged box because DPD had been very rough with the package. It was just the box but I intended to keep the device as a sealed collector's unit. My support contact was super friendly and helpful and offered an exchange so I'd have a pristine sealed device. Note that the device inside survived the rough handling and they still exchanged it just to make my collector's heart happy. And it got even better: DPD was a little rough with the replacement, too and I also had to open the other box to check the device for damage. Luckily it wasn't damaged but the keycaps weren't as precisely manufactured as my previous unit. They absolutely okay and functional, just... not as shiny as my first unit (which was still good and well protected inside the damaged box). A little bad luck on my side for sure. I already thought about keeping it as is but my collector's heart was a little sad. And then the miracle happened: I contacted support again and told them the whole story. They offered to look for my returned unit and send it back to me in a brand new box! And they did manage to find it! I got my unit back in a brand new box, upon shipping they selected another courier (Hermes, which is really reliable in my area) and gave the box an additional protective wrapping to make sure the package will arrive undamaged. They had told me in advance that the new pristine box wouldn't have the sticker with the serial number because those are prepared at the factory. I was completely fine with that but the people who retrieved my unit were even so kind to cut out the original sticker from the damaged box and add it to my shipment. Finally everything went well and I couldn't be happier. In fact, I was stunned how they managed to exceed my wildest hopes. Now I don't just have my previous C64U but also a lovely story to share. A big thank you to all the lovely people involved. You've been so nice and helpful, both my support contact who wrote back and forth with me to organize everything and the people behind the scenes to make the miracle happen. I'm not sure if it'd be okay to mention names in a review, hence I'll keep it anonymous. But if you happen to read this, I'm sure you'll recognize. Thank you!

I wanted to preorder a flipphone, the Commodore Callback 8020 starlight.

A few weeks later i found out i couldn't really afford that purchase, so asked for a refund in a short message.

Then a few days later the money was back in my account, no hazzle, i might order it when it launches.

Absolute joke. I ordered a C64c Ultimate in April. Decided to cancel my order in June. I got a refund response on 21st June saying allow 2-3 days. Nothing. I've contacted them twice via the contract form on the website and received no response and no refund. A disgrace to the Commodore name.

Brilliant recreation of my favourite computer from the 1980’s brought back to life by “New” Commodore.
Website made it easy to order and delivery was inline with the estimate. Once it arrived it was fantastic to be reunited with the latest version of the Commodore 64 (Ultimate). Customer service was also very good when I had questions etc….very nice 👍🏻

Really bad, i received my commodore with a cracked case contacted commodore support the 29th of December 2025, they told me to wait well now it is the 4th June 2026 and still nothing only excuses so once you have bought the article, you are on your own, really disappointed

non sanno mai dovè il prodotto acquistato e se ne fregano di tutti trustpilot incluso, fenomeni Order #32631
January 9, 2026

I recently changed my order to the C64C Ultimate and was genuinely impressed by how fair and uncomplicated the process was. The support team responded quickly, was very friendly, and even adjusted the price to the current pre‑order rate — including a refund of the difference. That is absolutely not something I take for granted.

I’m very much looking forward to receiving my C64C Ultimate later this year and want to thank Commodore for their outstanding service.

Very impressive remake of the C64. I pre-ordered several of each version of the C64 Ultimate. They kept us updated, including when they ran in to errors by the contractors. The end product is absolutely amazing. It is exactly what I wanted to play c64 games on. I am looking forward to future products!

After some waiting it finally arrived: the Commodore 64 Ultimate – Founders Edition.
Just finished the unboxing and I must say it is an amazing product. The packaging is fantastic and clearly designed for collectors and long-time Commodore fans. Everything inside the box feels premium, and the attention to detail is impressive. From the case design to the included items, it really feels like opening a piece of computing history.

Ordered some merch and the order flow and package tracking worked smoothly. T-shirts seem to ship from the baltics, and ceramic mugs ship from the USA via DHL.

I also had to cancel an order and that went fine and my money was returned to my account two days later. 👌

I ordered my C64 Ultimate Founders Edition as soon as the campaign went live. Then the delivery date was pushed back several times. I contacted the support as i wanted to order a second one and never got a reply (my contact was six weeks ago) - it seems they are not interested in additional sales. Now the C64 U FE was finaly sent out but with the worst devliery company on earth which is not able to delivery my package for several days now and it seems they use the same customer support as it did not answer as well. I was so happy to hear that Commodore has a comeback but so far it's a huge disappointment - at least for me.

Very bad customer support, no working Email, broken Online-Form, No shipment!!!

Bought a Commodore Starlight edition from the rebooted commodore. I was expecting it to be delayed several times since it's a new factory, new CEO och new employees, but it look like i might get this exactly in time for Christmas 2025.. wow! That's really impressive work. I suspect they work day and night to adjust all they're doing. And even if i would get the new Commodore C64 ultimate next christmas, it's still worth 5 stars just to take care of the brand like they do!