Comino London Anmeldelser 358

Save your money!! Had to go back through bank and put in a dispute to get refund. Awful customer service. See previous review

Still waiting for my refund. These people are not afraid to use fake Royal Mail delivery dispatches as well. They are full of tricks. I wonder that I'll ever get this refund. It's been 2 months since they said I would get a refund within 5-7 business days.

Genuinely the worst service I've ever received. Still waiting for a refund from August. I probably will never get it - absolute scam.

Terrible service and extremely rude. I placed orders over £400 not delivery for 4 weeks. When emailed to ask for an update they emailed be bsck stating they cancelled my order. No refund either.

If I could give zero stars, I would
I placed an order in November.. I contact the company in December asking for the progress on my order, to be told it was on its way, come January I have not received my order, I asked for a refund which took over a month to get. I had to continuously chase for a refund and recieved passive aggressive replies from customer service.

Do yourself a favour, and DO NOT order from Camino Couture London

**update it is now 7th of March and still no sign of a refund or a reply from customer service, do yourself a favour and never buy from this company! I will be reporting them to the Consumer ombudsman.**

I am starting to question if this is even a legitimate company. I have never seen anything like this. I placed an order for 2 items in October 2022 and kept receiving excuses about delays to my order and was provided with reassurance that I would receive them next week continuously with very little explanation and rude replies when I questioned the delays. They initially ignored my first refund request and asked me if I wanted to wait longer or for the package to be resent. I requested a refund of 113€ and days later I didn't receive a response to my emails but a notification that my order was cancelled on 22nd Jan 2023. I am still waiting for my refund over 3 weeks later?!! I have been chasing for an update and now all my emails are being ignored. Avoid this company at all costs they are scammers, they drive up the prices and advertise fake discounts. An item that was once a small price is quadrupled in price for a promotion cycle to lure customers with fake discounts. This is illegal and companies like these need to be reported for breach of consumer rights act.

Previously the clothes looked like the photos. This is no more!

Order placed May 2022, dispatch email a month later and then the items didn’t resemble photos. You have to contact them and pay for returns (which I was aware of and don’t have grievances with that). I returned the items once they acknowledged I could and did so via 1st registered service. Then constant chasing and providing proof of tracking info, proving that it was received by them, asking them to cancel the outstanding item, which only from chasing and proof did they then finally acknowledge. Partial refund as this was only for the items received and sent back. Given one item was still outstanding after 4 months, I asked they cancel this as not had a dispatch email and no confidence it would look like the photos. Got full refund finally but you need to make sure you chase them even after providing evidence.

Had an experience prior but I believed was system error:

Placed order Dec 2021 and a courtesy email on few weeks wishing me a merry christimas, thanking me for my order and saying the order is almost complete, everything made bespoke so to expect dispatch in coming weeks.

Chased the order on beginning Feb 2022 (2 months post order.) Reply from them saying the order wasn’t picked up and what did I want to do. Asked for full refund and then chased to get money back twice. No items received and lots of chasing. Finally received refund beginning of March.

Paid for products in August 2022 & still not received.
Over 6 months I’ve been waiting & now my emails are being ignored!

I love love love Comino couture dresses very different and unique they never disappoint, I always get comments on there dresses and customer service hurried my order to dispatch as I needed for an event, they also respond very promptly, professional and very friendly cheers Comino xx

Placed my order 5/9 still not received it deeply saddened because once the items are delivered they are beautiful. But not that beautiful that I’d want to wait nearly 6 months for them. I contacted the company back in November to be told that the factory that make the clothes was closed due to covid, I can only assume that these are made in china as we all know covid wouldn’t stop a British factory producing items. After reading these reviews none was the same excuse as I was given. So is it Royal Mail delaying orders or the factory closing ?I was also told i would be looking at mid December for my order! I’m
Still waiting!! Come on commino your customers deserve better.
Order 48595

AVOID! AVOID!
Terrible experience with that company! On 6th September I made an order for 120 pounds! I’ve waited 2 months and after receiving nothing I contacted them and it turns out they had not sent anything at all. So I immediately asked for a refund they said ok but I’ve waited and waited and of course I wasn’t refunded at all. In every e-mail they were lying so at the end I contacted my bank and opened a dispute and was refunded immediately. So my advice if you are at the same situation - don’t waste your time in pointless communication with them- you’d receive only promises and lies, contact your bank instead. After I have received my refund from the bank I had an email from Comino that they would send me a free package just to say sorry- guess what- I haven’t received anything so far( that was 2 months ago).
Please, please avoid , don’t let them use your money!

Very happy with my items from Comino couture. Excellent quality dresses and delivered beautifully packaged!
Would definitely recommend comino

Sent from my Galaxy
Original message
From: Returns of comino couture
Date: 1/11/23 9:39 AM (GMT-05:00)
To: "marla.mcpherson'

Subject: Re: Order
Apologises for the delay
All done
Normally takes 5-7 working days to show in
your account depending on your bank
Warm regards Comino
On Wed,_11 Jan 2023 at_14:36,
Here is the reply from COMINO COUTURE VIA EMAIL. PLEASE DO NOT LIE THAT U CANT FIND ORDER IN MY NAME...
So as I am sure you know this lady has NOT refunded after that sweet reply. If you live in London please report to your local police. ALSO EVERY ONE can file a report with CITIZENS ADVICE UK. Make sure to alert your credit card company, and send them all the dialogue between you and the company. Hope this helps.

Beautiful garments.
Excellent quality and value for money.
I have used on a number of occasions and I have been happy each time.
Great customer service, would highly recommend.

Horrible experience , it’s been over a year and I have not received my complete order nor a refund till now. Do not trust this company! They are frauds stealing peoples
money!!!

I had my eyes on this dress for ages. Finally I have decided to purchased it and I wasn't disappointed with my choice. Dress is absolutely stunning and I love them very much! I love them so much that I instantly bought second one for my bestie.
I have contacted customer service as I was going on holiday and wasn't sure if I get the dress on time. Their service is brilliant and I have got my answers immediately. They speed up my delivery and I managed to take dress with me on holiday. Thank you for your service and brilliant style! So unique! I love Comino.london 🩵

I do not recommend comino london at all. Wrong size sent. More than 1 month of waiting. And very poor quality, don't be fooled!!

Absolutely Love Comino and their unique dresses and fabulous clothing ! My favorite for every and any occasion !! Their quality is excellent and it’s my go to for everything ! Highly recommend to anyone for every occasion ! Truly the best in every way possible X X

Awful I placed my order on 3/10 and by the end of December still no order was sent and I contacted my bank to set up a dispute. Every time I emailed they kept delaying my items then they just simply stopped replying to me. I had ordered from them previously and was happy with the item however after my experience this time I would avoid at all cost. Do not waste your time ordering from this company as looking at previous reviews also no one is receiving there items.

Whilst I have experienced a considerable delay on 2 pieces ordered last month (due to the Royal Mail strikes), the contact and attention and monitoring from the company has been excellent and we have a plan to resolve this issue. I have ordered over the last few years, and their dresses are unique and beautiful. I would not hesitate to recommend