Cole Haan Anmeldelser 

I've never ever seen such a horrible customer service. They delivered my package to a totally wrong address which is clearly seen on tracking. Nevertheless they need 8-10 business days to resolve this problem with ups. Moreover they openly showed me that they do not care about any inconveniences that I came through because of their error.

Ordered 4 pairs including one style in 2 different sizes for my father to try on. Due to covid restrictions obviously no place to take him to (we would normally go to Liberty to try on). Expected to be able return the multiple but shocked to discover the "no free returns" policy has not budged despite the world turning upside down in a pandemic and all stores being shut!! Curt and inflexible replies by email basically saying "the website does say no returns" with no consideration of the fact that will have spent £400 nor the fact that I have been buying Cole Haan for years etc. Then phoned and spoke to a lady (Nic) - also completely inflexible with zero customer service training who just made every avenue I tried to explore dfifficult e.g. "we've never done free returns and never will", "covid changes nothing", "there's no managers to speak to now we are working remotely", "no manager will phone you they will only email", "I always expect to pay for my own returns". Someone within this company is making great products and I feel sorry for whoever that is because their front of shop is disgraceful.

I wish I could give them negative rating. Their products are super overpriced but in a few weeks available on sale for less than half the price, then you get a used or damaged product as punishment for purchasing it on sale. Although even though you purchased for full price, the quality is quiet terrible. Once they sent me the wrong product altogether and then asked me to return it to then wait for a refund for 8 weeks. I said I’ll keep the jacket instead as I didn’t mind the different style so they offered me a measly discount code that never even worked. Made the mistake of ordering pumps on sale a couple weeks later and they sent me half a tattered box with a used shoe (suede shoe had severe rubs and bald spots!!!) and I am again expected to return these and wait weeks for a refund! What are they even gonna do with a damaged shoe like that(I have pictures of the damaged shoe that just arrived)? The customer service agent was not apologetic at all and insisted on having the shoe back. Which is fine. I’ll just make sure to never buy from them ever again. Do yourselves a favor and buy shoes from a better brand that doesn’t treat their customers like garbage. A complete waste of my time.

I recently placed an order for 3 pairs of shoes. After contacting company about shipping issues I was told they can do nothing about it and left it at that. I never received any of the shoes or refund for them so I am out 180 dollars. HORRIBLE company. When you call they flat out just say there is nothing they can do. I'm not sure how this company even exists. Buyer BEWARE!

shipping for direct website purchases is very poor. placed online order 2 weeks ago and have still not received it. No tracking is available.

Responded to Cole Haan's sale, bought 2 pairs of shoes and next day get a refund notice with no explanation from the UK saying it may take days or weeks to get refund.
Cole Haan direct sucks

Updated to a 3 Star. Thanks Mathew A. for correcting this issue. Never Received Package!! I have been going back and forth with this company since before Thanksgiving. I ordered shoes for my family member. USP left them at the door (someone walked off with my package). This company never offered a replacement and doesn't want to refund me. I never knew they had such horrible reviews. Contact them 5 time now, each time they state that they are going to investigate the issue.

I purchased 3 pairs of shoes on November 24 and noticed there was a price drop the next day. I contacted customer service for a price adjustment and they said they would honour it. To this day almost a month later I have not received a price adjustment or any updates. I reached out four separate times and have received no assistance at all!! Why charge a premium price if you are a garbage company? I wish I could leave a zero star review.

I returned 3 pairs of shoes. Colehaan emailed me the amount of refund+sales tax. What I received as a credit on my amex was much less than what was shown in my email from Colehaan. I contacted customer service twice. Both times, I was told that they have refunded me the correct amount but they can't share the record showing the refunded amount and asked me to call my financial institution. I contacted Amex and they confirmed the amount of refund sent from Colehaan. Amex is going to dispute the difference on my behalf and will issue me a credit. Thanks to Amex, I am not going to be caught between Colehaan and Amex.

If there was a 'zero" star to give I would give it! While in a social setting the heel fell completely off of the shoe. I had to embarrassingly leave the event. I reached out to customer service and was told to return them to the store where I bought them that has since closed. Cole Haan has refused to stand behind their product despite their name written all over them coupled with a picture of the defective shoe. I'm at a total loss as to why/how they postured this way.

I contacted Cole Haan customer service in regards to a promotion on their website. I was very disappointed on the two representatives who assisted me did not offer any solutions instead they just said "unfortunately" we can't apply that promotion to your order and left it at that. Cole Haan needs do a better job on customer satisfaction as they would want a positive customer service reputation for upcoming years. This was a negative unsatisfactory experience.

It’s unfortunate that my husband likes these shoes because they do not last long and the customer service is horrendous. I’m not sure why they have customer service at all because they can’t do anything to help. There was an address error on the shipping and immediately I called to fix it and they told me that I can’t. I would have to contact UPS. They can’t cancel or modify my order at all. They are not taking any responsibility for their brand or website. I’m so disappointed in how they handled it.

Bought a pair for work, comfortable enough. Great price.

This company lies about shipment dates you might get your shoe a week later after the date they tell you. Than when you email their customer services, they act like YOU OWE THEM.

I have been buying from Cole Haan for years and love the quality and the designs. Covid made me buy from them online for the first time and the experience is bad. The size of the shoes are no longer printed anywhere inside or outside the shoes. The size is only stated on the box. The shoes I received are too big when I tried them on and I know they are a full size larger when I compared them to my existing shoes. All of this is below the reputation of this company. I tried to deal with trusted companies during Covid to avoid the hassle of returning products. I'm afraid that I simply can't buy from them anymore if they behave like this.

This site seems to be another crying fest from crapy customers. I have bought several pairs of shoes from Cole Haan maybe close to 20. I worked in the restaurant industry. No shoes comes close to the comfort and quality of these shoes . They arent your typical delicate fashion dress shoe. They hold up to the rough resturant environment like no other shoe I have owned. My only gripe is on their lower end shoes Jefferson Hamilton and the other names they use for pretty much the same shoe the soles are painted or printed to look like leather that rub off after a few wears. Other than that these shoes can be bought at 70 bucks on sale and no 70 shoes comes close period and the higher end shoes like the feather crafts 300 + are better than my 600 Allen Edmonds. I only once had to call customer service about a pair of Jefferson that wore in the back really fast but the shoe was a half a size to big i bought because it was the last pair on sale. So it was my fault for sure ... they were pleasant and helpful. Best under 300 shoe on earth period take it from a guy who works 10 hours a days 6 day a week on my feet all day in the worse environment for dress shoes.

I love Cole Hann. That's why I was so disappointed when both pairs of shoes I bought started to come apart at the heel. Also, the squeak when I walk so I have to take out the sole and apply baby powder. I called customer service and emailed pictures and information. I was told they couldn't help me but said I could take them to the shoe doctor. What!!!! Last I heard they were sending pictures and information up to management. It's been 3 weeks and I haven't heard from anyone. I'll update in a week or so. Very disappointed.

Just ridiculous. I'll start out by saying the lady on the phone was polite, but not a bit of help. Absolutely no reasonable help from them after package was lost. No, "We are sorry, we will ship another right to you," or "we will take care of it and get back to you." Instead I was told to contact UPS and figure it out. So I did and they said it was lost. Now I'm suppose to fill out some onerous paperwork to get my money back. I called Cole Haan back and they said they would put a tracer on it and get back to me in 8-15 business days. So not only have I paid them, but they won't send me what I ordered to cover me in the meantime. They can redirect the package back to them if it is found. Never again.

Very poor delivery and even worse customer help line. Ordered shoes and received tracking notice it was delivered. Only it wasn't. On line site says if not received "give it 3 days in case it shows up." Say what? And insult to injury, advises I should look in the trees, bushes, trash, mail. Seems they know what their drivers are all about. So called customer service number 3 times seeking answers
. And each time, after robot call answered, put on hold and then disconnected. Sent email complaint, but not expecting satisfaction.

Bought the Nantucket Loafer Safari Canvas shoe wore it once. It got damp not wet, the lining bleed through the canvas turned it crap brown. They won't do anything about it. I will never buy a Cole Haan shoe again.