Colchesteraccidentrepairs Anmeldelser 

Excellent communication Gary and Milly are proactive and lovely to deal with

My disapointment is due to zero pro active communication. Given zero previous experience of a professional repair shops and no estimation having been given in̈ the 3 weeks waiting to have the car collected post accident.
My bad! I guess i was expecting the car to be done within at a 2 week period?

The car was booked in via our insurance companies 3rd party management company. "Vizion"
The car has now been with the company for 4 weeks.
At no point has anyone from this company pro- actively contacted us with any details of what to expect and how much time it may take to gain parts and carry out this repair.
When you speak to management you are told "it is what it is and no completion date can be given". They wait upon parts and time access to workshop equipment.
This despite the companies internal method of keeping you updated via digital dial % of actual repair. Telling us that the car is 93% completed and a completion date of 10 October. .....
When I pointed out that an early pro active call to us to highlight the demands upon todays car repair business would have avoided a great deal of un -happiness and would have helped manage my expectations I received a blank response and treated with contempt.
"Clearly my 35yrs in industrial sales and buiness to business customer service taught me nothing"

Results.
4 weeks in the bodyshop and I have no idea of when the car may be completed.
"Now that's a load of my mind"
I am sure if and when the car is returned it will be a great job.

Must be the worst company in Colchester,
Not only did they keep us in the dark about what was going on but they blatantly lied to my insurance company.
They had told us it would take 3 days for them to investigate to see what needs to be done, after that we would then receive a courtesy car.
5-days after a car had been picked up by these guys my insurance company is calling them to see what's going on.
Turns out doesn't take 3 days for them to investigate far from it and they had already self signed it off the very same day they got it, But had failed to tell the insurance company this.
They had already ordered parts clearly trying to get the work done quick in order not to give out a courtesy car of which they are short of.
Again another thing they didn't tell the insurance company otherwise we would have used somebody else.
I called them up to see what was going on and was met with unprofessionalism straight away very much sounded he didn't want to be there.
Whilst on the phone I called him out for the total dishonesty towards my insurance company and told him not to touch the car until we had car, As they had told us we would receive a courtesy car when investigation was done.
He obviously got quite angry disgruntled with me calling out is dishonesty and to my relief told me he was cancelling the parts.
As like everyone on here you would like an honest company repairing your property not someone that's going to string you along.