Cohens Chemist Anmeldelser 

West Byfleet branch.
With the rebuild in the village, Boots and one other chemist were closed down. The alternative was Cohens.
Well impressed in the beginning, naturally they got extremely busy, and everything changed. One wished it was Cohens that had 'gone'. A small village, some of us know one another having lived here for many years. You do not visit a chemist unless you have health issues, usually prescriptions are the main requirement.
Truly, have never met such aggressive, indifferent, controlling and rude people dealing with the public.
WHY? Having put up with this for a few years decided enough is enough and changed pharmacy.
Yes, a little further, less convenient, harder to park all this is a pleasure, worth the extra hassle and all the awful attitude I was having to deal with. I am now treated with the absolute respect, smiles, greetings , even if I feel not my normal self, this lifts my ambience as I walk through the door. Why on earth to people continue to worth with the public if they so hate their occupation, it is beyond me.

Dr's will not repeat prescription longer than 7 days, Cohens request10 day yet regularly take 14 days. Now searching for new chemist. Sad really as Chemist in same build as GP and within 100yds. Cohens Heysham

Very helpful staff. Clean and tidy. Served within a respectful timescale. Top marks for service.

Went in and waited 10 minutes and no one came to the counter. 3 female assistants laughing and joking and 1 guy who I assume was the chemist. 5 other people waiting to be served.Very incompetent, slack and unprofessional. Walked out and went to a different chemist. Won’t ever go back there, awful level of service.

Holt park branch. Some of the staff (Not all)..one in particular is officious, unhelpful and uncaring. A tendency to blame the gp or patient when the chemist fails to meet its deadlines. No apology when they get it wrong. The last remark when I said I needed my medication for the weekend, having already waited a week for the prescription, was "yes, well I can't promise you'll get it and I could be dealing with prescriptions rather than talking to you"...no concern shown about possible side effects of going without medication, no advice given. it's an abuse of power. I put the phone down on her in frustration knowing that, in doing so, I most definitely wouldn't receive my medication on time.

Morecambe branch
My wife Went early in morning, only one other person waiting. He said prescription was ready but 25 minutes later still waiting.
They only could give me 5 of my most important tablets as they were short on stock even thought my prescription went in 4 days before.
I won't be using them again after going to them for over 20 years. The service has deteriorated over last couple of years.

I don't know whether there are new management at the Hinckley branch ( last couple of months ) ,
it used to be a top chemist .
I've used Cohens for about 10 years and they have been fantastic BUT the last two months they've been a nightmare to deal with , wrong meds , waiting for days , no text messages ,
Last week I walked to the chemist on a Sunday afternoon to collect my script and was told come back tomorrow ( Monday) it will definitely be in , went back Monday..no script , went Tuesday..half the script was available.
Bearing in mind I put my script request in 10 days previously ,
The excuses ranged from the doctors (castlemeade) not releasing the script to " we're so busy we're outsourcing our scripts to be made up ...as of writing this review I'm awaiting blood test strips ( which I've ran out of ) even though the whole prescription was requested on the 3/4/2024 it is now 14/4/2024.
Very disappointed and think I'll use a new chemist .

Kidderminster Hume street team go above and beyond to be extremely kind , helpful and professional always !!
I have used this pharmacy for almost 7 years and have always been extremely satisfied with the service ‼️‼️‼️
Tom the pharmacist, and the whole team are :
Outstanding to say the least
Thank - you🌷🌷🌷
🌼🌼🌼🪻🪻🪻🌼🌼🌼
Michelle.

Totally unhelpful even rude, customer service is completely unheard of in the Otley old road Ls16 branch.
If I could leave zero stars I would.
They are less than useless.

Cohens bridge rd. Crosby l23
45 mins to find monthly repeat prescription!
I have been going to this chemist for years but I think it has changed hands now as it's terrible... there are loads more staff but they are so unorganised. Every time I go now I have a wait & usually they misplace prescriptions it's not just once it's every time, how can this happen so often. (It's like ground hog day) I can't go if I'm in a rush I have to go when I've got an hour spare, My last experience I waited about 15mins in first queue to be served it was out the door when I joined it then had to wait another 30 mins in another queue of about 11 people all waiting as they couldn't find prescriptions. Mine was eventually found as someone had put it in wrong place again same as last month & month before. Something really needs to be done as there were quite a few elderly waiting & all the seats were full so not good.

Failure to inform that my medication was not in stock and I was then left without my insulin needles. The staff are nasty and rude. They have not an ounce of compassion for the patient when they leave them without medication. Overall a very incompetent company. I am very disappointed that head office allow this to go on and have now made it quite difficult for patients to be able to make a complaint which speaks volumes about their lack of compassion.

Thanks you to cohens chemist west end medical centre

Cohen's in west end Colwyn bay terrible for prescription never made up on time either mine or my mother's , called in Friday to pick prescriptions up told we haven't done them yet , it's closed on a weekend , called in Monday at 16:30 prescriptions still hadn't been made up , And when you do get them there's always something missing that you have to go back for the next day

I like my chemist and the staff are wonderful but something has changed they have started sending the prescriptions away to get sorted this to me is not a good way of doing things why can't this be done on the premises if this carries on I will be looking for a new pharmacist kind regards

I was refused important Parkinson's medication, when I most needed it and they had the only supply available.
A medication that could cause me to die, if I'm left without it for more than a few days.
I complained and was barred from the premises.

I have been using this chemist for many years and I cant thank them enough for the help they have given us over the years , they are always polite and friendly , would not go anywhere else .

Hi I would like to thank all the staff at Cohens Chemist Sale Manchester for all the great help they give both myself and my wife, it is an absolute pleasure to go into the shop because of the friendly and professional service you always get, we have had all out Flu and covid injections carried out by the chemist and we always get our monthly proscriptions from them and it is always a pleasant experience.

Staff are rude and argumentative. No customer service skills awful judgmental comment also about my only just 2 year old. Bullying behaviour such a shame as used to be lovely. Im not the only one awful and necessary reviews.

Always good service from Cohens in Chessington. Helpful and friendly staff.
Great medical services available.