Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Virksomhedsoplysninger

  1. Butik med modetilbehør

Skrevet af virksomheden

Invalid Input; NA


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

16 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Poor quality

I got the glass bottle, and I had it for less than 2 weeks before it shattered. The glass is stupidly fragile for the amount of money I paid for it. Will not repurchase from the company.

24. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

SLOW shipping, poor customer service

You should know that apparel items ship as slowly as humanly possible. If you reach out to customer service about this, they will tell you that "there are supply chain issues across the board because blah blah blah Covid." That's a fun excuse but, having ordered MORE than my fair share of items to be shipped to me from dozens of different retailers over the past many years, I can tell you that I have experienced very few truly lengthy shipping delays, so my evidence suggests that this is simply not true. One shipping service is far worse than all the others, and that is the one that will be used to ship these apparel items. Good luck, you'll need it.

18. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor quality/price ratio and bad customer service

I join the many others 1 star review...
I had the same bad experience: the quality finish of the mug I ordered is disappointing. I contacted the customer service to let them know that this is not acceptable and they reply this:
"I am sorry for any confusion.
The glaze on these mugs is a handmade style glaze, which means there will be variations within the glaze.
Some areas may be smoother than others, they are not all going to be identical and have perfectly symmetrical lines"
I do some pottery myself and I know when a glaze has been correctly applied or not. This is just a bad excuse to not take responsibility for the 25€ mugs they sell.
They have fun designs but that's about it !

16. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great company

Great company. Order arrived quickly, packaging protected the items well and was fully recyclable. Needed to contact customer service about my order and they were super helpful and gracious. Products were beautiful and unique.

27. maj 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Bad service, bad quality, high price

I got a really pretty bottle for my birthday.. unfortunately in a year the images came off from the bottle, the lit broke off and the inside of the lit came off (after a few weeks). The response on my email were “you might be able to find a lit that fits from another brand on the internet”

After sending images of the terrible state my bottle is in as prove, the reaction was that I probably did not hand wash the bottle. Weird since the photo showed a sticker with qr code sticker still on the bottom (how is that supposed to be intact???) I am a student. Living in student housing… I do not even have a dishwasher….I literally did not use the bottle for anything other than a bottle is supposed to be used for. Do not buy anything. Quality and service are very bad. Very disappointed…

One good point: your drink does remain warm for quite a long time… but be prepared for an ugly bottle.

24. januar 2024
Uopfordret anmeldelse
HTTP 404-logo

Besvarelse fra HTTP 404

We explained to the customer that we use a fairly standard thread size for a our lids and that some aftermarket lids would fit. The bottle as pictured appeared to have been washed in a non-standard manner and we suggested that nothing is indestructible and that even with handwashing soaking for long periods of time can cause image degradation. Finally, even though the customer requested a warranty after a year of use; we provided a discount code for the customer to purchase a new bottle.

Bedømt til 1 ud af 5 stjerner

Missing item, horrible service

Got a mug and tea infuser. Packaging was weird and seemed overpacked, no tea infuser. Contacted support for this 40$ tea infuser, they told me to contact police and usps. I contacted them, they said they couldnt do anything for such a low amount. Support then just ghosted me, not responding to email all. I just wanted a reship so I could get my friend a gift. Terrible service.

1. december 2023
Uopfordret anmeldelse
HTTP 404-logo

Besvarelse fra HTTP 404

You originally claimed:
“Both items are missing. I got an empty box and the tape was ripped”

Then after changing your mind you eventually settled on the box having been delivered, but that it was opened, when you received it, with tea infuser missing and the whiskey glass having been inside the box.
In our experience this is not how package theft works; thieves don’t sit on a front porch, open a box, dig through the contents, and then settle on just one item to remove. They take the entire box and leave so that they are less likely to be seen.
Similarly if a box bursts open during shipping heavy items like glasses would fall out and not make it to you, moreover USPS would not deliver an open, empty, destroyed package.

We explained multiple times that you needed to file a police report and a claim with USPS, to get the claim process started.

Ultimately we sent the items, and our inventory scans and the size & weight of the package reflects this.
USPS tracking shows that it was delivered at the correct location on 11/29/23 in the afternoon.
We did not deprive you of your order, USPS did not deprive you of your order.
If your claim of a thief is honest then the thief is the one that deprived you of your order not us and not USPS.

You claim you were “just ghosted” however I replied to your emails, until you demanded to speak to my supervisor, at which point my supervisor called the phone number from the order multiple times, no one answered, so a VM was left, to which we never received a response.

Bedømt til 1 ud af 5 stjerner

Purchased a tea infuser with graphics

Purchased a tea infuser with graphics. They didn't survive a hand wash. Hot tea will take the graphic stickers off. Very low quality. A Christmas gift didn't last a single use.

31. december 2023
Uopfordret anmeldelse
HTTP 404-logo

Besvarelse fra HTTP 404

I'm sorry for any inconvenience; please email us at support@cognitive-surplus.com and we'll get this problem resolved for you.

Bedømt til 5 ud af 5 stjerner

Lost Order Help

Justin has been amazing at helping me with my order. My package got lost and he and I filed a claim with my post office. After discovering that they had indeed lost my package, he sent me a new order. Will definitely be purchasing more from his site!!

27. december 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

NOT A SAFE GIFT…

Received this as a gift and within 24 hours the double wall has cracked off inside the water bottle, making it completely unusable. I understand the special care and precautions that need to be taken with a glass water bottle but this inner wall is disproportionately thin and very fragile. I am not sure if it broke from being too hot or maybe too cold when I drank ice water, but the bottle was not dropped. Extremely disappointed in the quality after being very excited to use it. Again I would like to add I did not even have this water bottle for 24 hours before now must turn it into a beautiful broken vase. I would not repurchase this myself or for another even as a gift. Hope to hear back from someone in regards.

22. december 2023
Uopfordret anmeldelse
HTTP 404-logo

Besvarelse fra HTTP 404

I'm sorry for any confusion; we've attempted to email you twice. Please check your spam folders or email us support@cognitive-surplus.com and we'll get this problem resolved for you.

Bedømt til 5 ud af 5 stjerner

Great Designs

Products I ordered came quickly, were packed in entirely recyclable supplies and were beautiful.

18. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Solved the problem with missing order

After my initial complaint, I heard from customer service and my order was completed. I am satisfied with the service I received and feel confident that the problem with links will be solved.

14. august 2023
Uopfordret anmeldelse

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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