My girlfriend ordered a coffeejack for my birthday almost a year ago that never shipped. Both of us have been trying to contact customer support and it has now been almost a year. They take so long... Se mere
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Se, hvad kunderne siger
I bought into the first products off the production line as a backer. That means I get to experience the teething issues that inevitably follow. The product itself is excellent. Very robust, well en... Se mere
This is for CJ2, which should be drastically different from CJ1. To score perfect 5 stars, not only the product, it’s value as well as customer service (responsiveness, on point / on time... Se mere
Coffee jack V2 Pro is perfect for my daily espresso. This is the best espresso portable coffee maker. I can use in home or outside home while traveling. I have 3 espresso portable coffee maker : Flair... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At COFFEEJACK, we believe great espresso should be possible wherever life takes you. Our journey began with a simple idea: create a compact machine capable of producing genuine espresso. The name COFFEEJACK comes from an early breakthrough that used a hydraulic system, inspired by the jacks that lift vehicles, to generate the pressure needed for extraction. Every product begins in the UK, where we design and prototype concepts using our own machining tools. Years of experimentation, testing and redesign have shaped COFFEEJACK V2. Once a design is ready, we work with manufacturing partners overseas with whom we’ve built relationships over more than a decade. We’re proud of what we’ve created and grateful to the customers who have supported us along the way. Our aim is to help you enjoy exceptional coffee at home and wherever your adventures take you.
Kontaktoplysninger
44 Boulevard, BS23 1NF, Weston-Super-Mare, Storbritannien
- info@coffeejack.co.uk
- www.coffeejack.co.uk
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Har besvaret 75 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Impressive, great espresso, takes practice
The coffee jack is very impressive once you get the hang of it. It takes a bit of practice and knowledge of grind texture to pull an espresso with proper crema. I genuinely believe that the stand and tamp are essential items to have alongside the Coffeejack if you want to create a coffee that is significantly better than a mokapot or French press. Without them I don’t think it’s possible to get the barista grade extraction advertised.
Overall I am happy with what I bought, I backed the kickstarter and waited patiently. I appreciate the incredible efforts that the team have gone to to see this project through when many could’ve given in.
All my coffee loving friends are blown away by how smart it is. It is a good product, even though it can feel a bit fragile at times, the Coffeejack was purchase I’ll never regret.
COFFEEJACK will not disappoint!
I waited patiently for the multiple issues COFFEEJACK has to deal with during the Plandemic to be overcome.
This little machine is very well made, spare parts are readily available and above all, the thing makes coffee!
It's up to you to know how to select good quality coffee beans and prolong it's life by properly storing it. COFFEEJACK makes coffee easily. You can take it anywhere you go. you provide the hot water and the coffee of your choice. If you use good coffee and hot water, COFFEEJACK will give you shots of espresso which you can then prepare as you like. You like espresso shots, right? COFFEEJACK DELIVERS. ANYWHERE! Enjoy 1
What a wonderful product
What a wonderful product, I rarely go anywhere without my Coffeejack. Although delivery took while it was most definitely worth the wait 🙌🏽
What an excellent machine in such a…
What an excellent machine in such a compact form. Took a little time to get the grind and dosage correct, but after I got that right it produced beautiful coffee. The perfect travel companion or for anyone who can’t afford a genuine espresso machine.
Ignore the bad reviews. These are good, determined people with an amazing product!
They’ve had a super tough time but they’ve worked so hard and the product is so good. Ignore the bad reviews, understand they are human and slow currently due to acting fiscally responsible but know that the product is worth it. I waited 2-3 years for coffee jack to arrive as a first backer and actually loved the process and seeing their determination to persevere. You won’t be waiting that long now so get in fast before they sell out again!
My COFFEJACK coffee
My COFFEJACK coffee, at the end of my working day, is the highlight of my day. Best coffee I’ve been able to make at home, and better than most cafés, outside Italy.
Really awesome
Really awesome, small, portable device! I use it almost daily, and enjoy the ritual of making my espresso in the morning. I love the small footprint it has on my counter. It produces really good espresso, and it has me now experimenting with different beans and grinds to explore different flavors.
I backed it on Kickstarter, and received the product. Yes, it was a couple of years later than I'd thought, but understandable due to COVID delays.
Nice machine had to wait years for it!
Whilst delivery of my machine took an awful long time, (somewhere along the line I thought it would never come and the whole thing was a huge scam) arrive it did. The machine is very well made and engineered, I have since ordered some other 'bits' to compliment it and we can go from there. The three stars reflect my experience over the many years I had to wait for it.
Kickstarter that hasn’t quite kickstarted
As a kickstarter, the crowd funded product hit inevitable problems given Covid and various conflicts impacting logistics. Irrespective, I was excited to receive my coffeejack, minus a bag clip (that I’d also ordered, promised would follow on and still haven’t received a year later). It took a while to dial in the process, but made a nice brew. However, after a year of use two of the three bayonet fittings cracked and the unit is now useless. Written to coffeejack via multiple platforms with no response. The concept is good but the execution has been frustrating so I cannot recommend.

Besvarelse fra COFFEEJACK
The CoffeeJack is an excellent product.
The CoffeeJack works really well and the accessories ordered, both at the same time and subsequently, also make the coffee making process enjoyable and, more importantly, produce great coffee every time.
Yes, there was a very prolonged wait (I was one of the original backers) and these were explained via emails at the time (Engineering and production issues, Covid et al). Obviously being one of those customers who have received their order I'm delighted with the end result. I'm sure if I hadn't yet received the product I would be very upset as many of the reviewers are. During the long waiting period I accepted this is a start-up company with a very complex engineered product, made in China and add to that the global pandemic which hit the manufacturing centre in Shenzhen, and therefore, once I'd paid my money there wasn't much I could do about the result. Fortunately, for me, the wait was worth it and I will happily buy other products from this company.
Works well out of the box and around the world!
As an airline pilot, I typically have a choice between brewed coffee (with water stored in the airplane) or instant coffee (with bottled water heated in a hot pot). Neither provided a decent cup of coffee. The CoffeeJack Kickstarter program appeared to be a way to enjoy coffee my way, while on the airplane and not have to carry a lot of equipment.
Yes, the program encountered obstacles that the developers may or may not have planned for but, as a credit to their desire and belief in their product, they did create a finished product.
I have been using my CoffeeJack for several months now with regular and espresso grinds, mostly while in the air. The two problems I have run into were entirely due to using the maker incorrectly (too much grind in the basket causing sealing problems and running water through the basket twice). The machine appears well built and sturdy, and has survived many trips around the world with me in its travel container. Now that I am comfortable using it I am enjoying coffees that I find around the world as well as sharing with my fellow crewmembers.
Terrible product, terrible customer experience
If this device and the CoffeeJackers could be given less than 1 star, that’s what they deserve. CoffeeJack hasn’t earned zero stars. I backed this project on Kickstarter back in 2018. They still haven’t delivered everything I paid for, including extras from this e-commerce site. Go check the comments on Kickstarter or IndieGoGo if you want to see for yourself. The unfortunate reality is that after 4 years of waiting, the product is simply not a good product. It will not produce espresso, and it’s way too much hassle and bother for a gadget that makes a mediocre coffee at best. Not worth the money, you will be disappointed. An Aeropress makes much better coffee at a fraction of the price. If you want to spend money, get a decent grinder and always use good beans, you will be much happier. Bringing anything to do with CoffeeJack into your life will only deliver frustration, disappointment, and regret.

Besvarelse fra COFFEEJACK
Love my coffee jack
Love my coffee jack. I know a lot of people are angry about the wait. Kickstarters projects are like this. The fact they didn't give up is testerment for the product to succeed.
Great coffee
I waited an exceptionally long time to receive the product, but we were given constant updates as the project faced numerous challenges over the pandemic. I eventually got mine and it certainly does make a very good cup of coffee. It's easy to use, easy to clean, and does a great job.
Great product! Hard work! Best of luck!
Great product! I know it took a lot of hard work to get here! I won't blame anyone for what COVID hath wrought. It took a while to get it, but I love my CoffeeJack and the brew it makes. Best of luck to Ashley and all the others that made it a reality!
A happy customer!
I backed the Coffeejack Kickstarter campaign knowing that there was a possibility I would lose my money - backing these projects is a risk and this is made very clear from the outset.
Despite all the delays due to the pandemic I eventually received my Coffeejack in March 2023 and have been using it happily ever since. It produces very high quality espresso without taking up the worktop space of an electric espresso machine.
My only complaint is that it isn't supplied with a tamper (a simple plastic one would do), so I had to find an object of the right diameter to do the job. They do now sell a metal tamper as an add-on but it's very expensive for what it is.
The Coffeejack product does its job…
The Coffeejack product does its job well, though you do have to learn how to use it, which is clearly where most reviewers are falling down. Watch the James Hoffman video if you're in doubt.
Received mine over a year ago, and I use it probably on average once a week, maybe a little more, when I want a treat. The coffee it makes is definitely better than other brewing methods I've tried, though I'm not an expert. I get some crema despite using standard pre-ground Lavazza decaff grounds.
The one criticism I'd have for the product is some of the plastic parts feel like they're made from a plastic which I associate with cheap stuff, and I believe these are the parts that others have experienced breakages with, so there you are. But mine is going strong still.
Obviously we're rating the company and not just the product here, but I don't think they deserve the rating they have from the very annoyed minority. Some criticism is deserved, some very much not. I'd probably buy from them again.
Great product despite slow delivery.
I was an initial backer and was lucky enough to get a finished product a few months ago. Long time? Yes. Good product? In the end, I love it! I have a Breville espresso maker at home, and miss good espresso when I travel. This little wonder allows me to take it with me. I purchased the maker and an extra pod, so when I do an overnite I have two pre-loaded shots to enjoy. Just add hot water, pump, and sip.
I bought this Coffeejack through a…
I bought this Coffeejack through a Kickstarter program, and received it and some accessories -though I am still waiting for the Coffeejack tamper to further improve my espresso delivery. That being said, after just a little practice this makes an excellent cup of espresso such that my Coffee Jack now travels with me so I can have espresso or cappuccinos where ever I go instead of hotel coffee. This is a great way of getting real flavorful espresso. I think anyone would love to have it. I can even imagine taking it camping…
The true meaning of Kickstarter
The true meaning of Kickstarter
Coffeejack was an ambitious project created by founders who obviously had a real and exciting vision that meant a lot to them. The process has been almost comically long, but I believe it was because the founders were driven by their vision, and I believe that because they were transparent about setbacks and progress at every point.
I think this is the very point of Kickstarter - accepting some uncertainty in order to help bring something into being that couldn't exist otherwise. Some projects are just convenient pre-orders, but this one was different, and I love and admire it.
And, I think my Coffeejack and accessories are beautiful and noteworthy. I don't use them that much, because I have a full-size espresso machine at home (and I didn't buy the tamper, which is more of a problem that I expected), but I'm glad I have them.
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