CMT Group Anmeldelser 109

First time using your website through Kier Construction very pleased with the ease of ordering and the prompt delivery, even when one item missing it was dealt with very promptly and received it the next day, good work!

Always helpful, with a wide range and good knowledge.

Last few orders, no correspondence or updates, poor delivery times on items needed.
On calling account manager numerous times and leaving messages to return call, no calls returned??

Next morning delivery, ordered late afternoon, best blades, what rating would you give?

Always a speedy delivery after we have ordered and very courteous when being delivered.

Demi Bourne is always friendly, helpful and
very efficient in ensuring a quick order process
and fast delivery turnaround.

A pleasure to deal with and a credit to CMT

The full service form order to delivery

great value and customer services
Conor provides great technical knowledge and impeccable service

A pleasure to do business with. Well oiled machine with great services - especially 2hr delivery for urgent site essentials - absolute game changer!

PROFESSIONAL SERVICE STAFF ARE VERY POLITE THE PRICE IS COMPETITIVE AND THE DELIVERY IS PROMPT - HELPS THE BUSINESS A LOT!

Very easy to use. Quick and simple delivery when we need it. Excellent stock of items. Custom printed signs are excellent along with the printed workwear we order.

We have been using CMT for over ten years and have always been impressed with the level of service we receive. Earlier this year we began using the online ordering portal which has proved equally impressive. Its very helpful being able to get live stock up dates, and reduces any potential price queries. I would definitely recommend using this service to other companies.

Our company works with CMT on a regular basis regarding many use cases within our business. Fantastic sales team and account management. Thanks Charli and Demi!

The company I work for have been using CMT for some time and recently I have been dealing direct with CMT and an internal account manager called George Lepage. George has recently gone above and beyond with a tight order placed a few weeks. The item was out of stock at CMT and George managed to source the item else where and got this delivered on time.
The item was sourced from another company else where and once delivered was damaged some what. George looked into this issue and placed another order to replace and took this fully on himself to deliver.
Successful outcome and a happy customer.

Many Thanks George Lepage.

(04/07/21 updated please read all the way through. as this has finally been resolved.
A special thanks to Connor at CMT for being a great ambassador)

I appreciate that we are all human and mistakes can be made, but you have severely let me down and quite frankly don't care.
Materials were ordered on a Next Day delivery, not even despatched until the next day and there is absolutely nothing your staff can or is it willing to do about it.
Cost to you Loss of an order of £72.70
Cost to me stand down time for an engineer on site £990
Delay in work 1 day £3,250 lost revenue
Transport costs as I now have to drive for 3 hours to another supplier to replace your order so that the stood-down engineer can re-start work tomorrow morning. £120 mileage and £75 time plus the cost of the work I should be doing.
Order #1000027176

30/6/21 update
Absolutely no further contact from CMT
Order cancelled on the 16th but still tried to deliver on the 17th delivery was rejected.
Customer Services promised a refund within 5-7 days

04/07/21 update
I had a very professional and apologetic call today from Connor, It appears that the refund and my previous update crossed over on the same day.
Connors professionalism and diplomacy has restored some faith in the company and I highly commend him for his actions.
As part of this update I have, as part of my restored faith Up-rated my review and altered some but not all of my text to reflect the actions taken.
Hopefully, internally action will happen to ensure this doesn't happen again to someone else.

Darius, our main point of contact is always helpful and polite. We know we can rely on Darius, if we have any questions regarding items and or lead times. We cannot thank him enough for his help and how smooth and easy he makes the ordering process, especially when time is of the essence. Thanks, Darius.

CMT are always polite and courteous and reply quickly to my enquiries