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For 3 dage siden

Thanks for the lovely review, Laura. We can't take any credit for the night itself though, that's all down to your guide on the small-group Mount Teide stargazing experience. We'll gladly pass your kind words their way. Our part is just the booking side, and we're really glad that was smooth for you. We hope you had a great holiday in Tenerife!

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For 3 dage siden

Thanks so much, and glad we could shuffle your booking to Christmas Day. Flexible, friendly communication is the part that's fully on us, so this one means a lot. Thanks for the recommendation, and have a great trip!

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Opdateret for 3 dage siden

Hi Rae, for anyone reading this, here is the full picture.

Club Canary is a booking platform. The activities are run by independent, licensed local operators, and we say that openly on every page. "They will not sort out any problems" is not what happened.

The issue on the day was an accusation the jet ski operator raised about a missing phone. That was between the customer and the operator, not a booking matter. Still, the moment you told us, we contacted the operator, challenged how you were treated and documented your complaint.

We then asked if you wanted to keep or change your other booking. You chose to keep it. On the day, you didn't show up. The operator had reserved the activity and was waiting. Under the cancellation terms you accepted at booking, a no-show fee is due. We explained this by email, and it is still unpaid.

On price: we sent you the exact figures showing you paid less through us than booking direct with the operator. Anyone is welcome to compare us the same way. That is why we offer a Best Price Guarantee.

We handled this booking correctly from start to finish, and the feedback about the day has been passed to the operator. For balance, the operator strongly disagrees with this review. Their account is that a phone went missing at the jet ski base and was found in the customers' own belongings. When the staff asked why it was there, the situation turned angry, and the customers contacted us straight after. We were not there, so we share both sides as they were told to us. What we can confirm ourselves is the no-show afterwards and the fee that is still unpaid.

Besvarelse fra Club Canary Tours

11. sep. 2026

Thank you, Ella, that means a lot. Good service and clear communication are the things we care about most, so it's great to hear they landed for you, and a nod to the prices never hurts either. If you ever need a hand choosing your next trip across the islands, we're only a message away. Thanks again.

Besvarelse fra Club Canary Tours

11. sep. 2026

Thank you, Andrea, this is lovely to read. A smooth booking, a coach that runs on time and a full day at Loro Parque sounds like the perfect combination, and we're so glad it turned out to be one of the highlights of your trip. The day itself is down to the park and the team on the ground, but handling the booking and tickets is exactly where we like to make life easy. Thanks for the kind words, and we'd be happy to help plan the next one whenever you're back.

Besvarelse fra Club Canary Tours

14. aug. 2026

Quick and done, because holiday time is way too precious to waste on bookings 😉 Cheers for the 5 stars!

Besvarelse fra Club Canary Tours

18. jul. 2026

Hi Petse,

Thank you for taking the time to write this. We are so sorry another visitor spoiled your family day like that. No one deserves that, especially with children around. We are happy our team on WhatsApp could listen and make it right straight away. Real support, before and after the booking, is what Club Canary is all about. We would love to welcome your family back for a better day.

The Club Canary Team.

Besvarelse fra Club Canary Tours

22. jun. 2026

Hi Daniel,

Thank you for your feedback.

We believe this situation came from a misunderstanding in the communication, and we have since clarified it directly with you.

We are glad this has now been handled and wish you both all the best.

The Club Canary team

Besvarelse fra Club Canary Tours

22. jun. 2026

Hi Nikolaos,

Thank you so much for your review.

We are really happy to hear that the website was clear, the price felt fair, and our team could help you quickly when you called.

WhatsApp is indeed very useful for guests visiting from abroad, so it is great to know this made things easier for you.

Thanks again for recommending Club Canary. We hope you had a great jet ski experience and would love to help you again next time you are in Tenerife.

The Club Canary team

Besvarelse fra Club Canary Tours

22. jun. 2026

Bună Daniela,

Vă mulțumim din suflet pentru acest review minunat și pentru recomandare.

Ne bucurăm foarte mult să aflăm că ați fost mulțumită de experiența cu Club Canary și că serviciile noastre au fost pe măsura așteptărilor dumneavoastră.

Laura și Dora se vor bucura enorm să citească mesajul dumneavoastră. Pentru noi este foarte important ca fiecare client să primească răspunsuri clare, ajutor rapid și o experiență cât mai plăcută de la început până la final.

Vă mulțumim încă o dată pentru cuvintele frumoase și pentru încredere. Vă dorim toate cele bune și sperăm să vă revedem în curând în Tenerife.

Echipa Club Canary

Besvarelse fra Club Canary Tours

2. jun. 2026

Thanks Kerri, really happy to read this. Glad everything was well organised and that the communication felt easy from start to finish. We appreciate the recommendation a lot.

Besvarelse fra Club Canary Tours

21. maj 2026

Hi Mikolaj!

Thank you so much for renting the Porsche Boxster via us 🏁

We are really happy to hear you enjoyed the car and that everything felt smooth from start to finish. The Boxster is such a fun way to explore Tenerife, especially when the weather is good and the roads are calling.

Big thanks as well for your kind words about our team. We really appreciate it.

Club Canary Team

Besvarelse fra Club Canary Tours

21. maj 2026

Hello Jordan,

Thank you so much for this amazing review! 💍

First of all, congratulations on your honeymoon. We are really happy you trusted Club Canary to help plan such a special trip.

It means a lot that you would book with us again when you return to Tenerife. We hope your honeymoon was full of beautiful memories, and we would love to help you plan the next one.

Thank you again!

Club Canary Team

Besvarelse fra Club Canary Tours

21. maj 2026

Hi Anne, thank you so much for this lovely review!

We are really happy to hear you enjoyed your private boat trip in Lanzarote with David and the F40 catamaran. It sounds like the perfect day on the water, space, comfort, drinks, music, and a captain who knows exactly what he is doing.

We are also glad the booking process and chat with our team felt easy. That means a lot to us.

Thanks again for choosing Club Canary, and we hope to welcome you back for another legendary trip soon. 💙

Club Canary Team

Besvarelse fra Club Canary Tours

21. mar. 2026

Hi Bekker, thank you for your detailed feedback.

First of all, we would like to clarify that Club Canary does not operate the buggy tour itself. We are a booking platform working with local partners across the Canary Islands, offering over 175 experiences.

Most of the points you mention relate directly to the buggy tour itself, such as the vehicle condition, route, and guide. These are managed by the local operator. We have already shared your review with our partner so they can look into it.

Our partner informed us that this feedback was not raised on the day. They also explained that a large part of the tour is focused on sightseeing, which means driving through areas where speed is limited, including public roads and pedestrian zones. For safety reasons, this is part of how the tour is designed. They also confirmed that the buggies are generally well maintained.

That said, we do not want to turn this into a discussion here, as it would not be helpful for future readers.

After your excursion date, you also receive an email where you can leave a review directly on the activity page. Feedback there is especially helpful for future customers considering this specific tour, as it allows a more detailed response from the operator.

We do appreciate your comment regarding the meeting point. This is information provided by our partner, but we will review it from our side as well to make it clearer.

Thank you again for your feedback.

Besvarelse fra Club Canary Tours

21. mar. 2026

Hi Philipp, thanks a lot for your review!

Great to hear you found the communication reliable, that’s something we really focus on.
Also happy you enjoyed the whale watching experience, we’ll pass that on to our partner as well.

Hope to see you again soon!

Besvarelse fra Club Canary Tours

21. mar. 2026

Hi Alina, thank you so much for your kind review!

We’re really happy to hear the booking process went smoothly and that our team could support you quickly when you had the payment issue. That’s exactly what we aim for.

It’s great to know everything went well on the day too and that you had a smooth pickup and return. We’ll also share your feedback with our partner.

Thanks again for your trust, and we hope to help you again in the future!

Besvarelse fra Club Canary Tours

25. feb. 2026

Dear Keith Morgan,

To clarify, you booked the economic La Gomera tour from Tenerife, which is our large-group ferry-based excursion: https://clubcanary.com/tenerife/to-la-gomera/. With all due respect, this is one of several La Gomera options available within our wide selection of activities. This particular version is designed as a larger group, value-focused excursion. On the same page, we also clearly recommend the smaller La Gomera tour option for guests who prefer a faster-paced experience with reduced waiting time and a more flexible structure.

This tour operates with early harbour arrival to prevent missed ferry departures. With ferry-based excursions, once a sailing is missed, the entire day is compromised for dozens of guests. For this reason, buffer time is built into the schedule. In addition, harbour coordination sometimes requires early arrival for safety, traffic control, or group management reasons. If this had been clearly explained by the guide on the day, it may have felt more understandable. Guests are always welcome to ask the guide for clarification during the excursion, and they should provide an explanation on site.

The pickup service provided is a free optional service designed to help guests reach the harbour comfortably and on time. It is not a paid upgrade and is not considered part of the core excursion itself. Guests are also free to make their own way to the harbour if preferred.

Regarding the review placement: As previously explained, Trustpilot reflects the booking service provided by Club Canary as a platform. We offer over 150 different activities across all Canary Islands. Feedback relating to specific operational elements of one individual excursion, such as the whistling demonstration or guide style, is most helpful for future travellers when placed directly on the product page of that excursion.

We kindly suggested this to ensure clarity for future clients. However, we respect your decision not to adjust your review.

We understand that this particular experience did not meet your expectations compared to previous visits. That is unfortunate, and we have forwarded your feedback to the operating company for internal review.

Our position remains transparent:
The tour ran as designed.
The pickup is a free assistance service.
The waiting time is part of large ferry coordination.

We regret that it did not align with your expectations this time.

Kind regards,
Club Canary team

Besvarelse fra Club Canary Tours

13. feb. 2026

Dear Mr. Mehta,

We understand that this situation was disappointing, and we sincerely regret that we were unable to provide the chairs.

However, for clarity, your booking was made after mid-January. For an event of this scale, this is considered late. Pre-sales for reserved Carnival seating began more than 8 months in advance, and most seats were allocated well before January.

Reserved seating for the Coso Apoteosis parade is strictly limited and controlled by the local authorities, not by Club Canary. Seats are allocated based on booking date. When final availability confirmed by the authorities is lower than overall demand, later bookings unfortunately cannot be fulfilled.

In such cases, we issue a full refund. Which we did.

The possibility of allocation changes is clearly explained on the booking page and in our Terms and Conditions prior to purchase.

We waited until final confirmation from the organizers before notifying affected guests, as we were still attempting to secure additional seats through cancellations and adjustments. Unfortunately, availability did not increase.

It is also important for readers to understand that Tenerife Carnival is a massive public festival enjoyed by tens of thousands of visitors, with or without reserved seating. The event itself was never cancelled.

We regret that you feel dissatisfied. However, when a full refund is issued immediately due to government-controlled capacity limitations, this does not reflect unreliability, but rather the reality of managing one of Europe’s largest public festivals.

We still hope you enjoyed Carnival and your time in Tenerife.

Club Canary Management

Besvarelse fra Club Canary Tours

18. dec. 2025

Hello Jos, we’ve sent you an email. Could you please take a moment to check it? We just want to make sure your review does not unintentionally confuse other travelers.