I ordered a mystery box April 29th 2026, I didn't receive confirmation that the order had gone to DPD until 16th June and to date (9th July) DPD are still awaiting the actual parcel. No response from... Se mere
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Se, hvad kunderne siger
Awful communication - what I mean is they never answered an email or a ‘contact us’ message I left on their website. I know the goods were supposed to be close to sell by or just over sell by date, bu... Se mere
I bought my cost of living food box with the wowcher discount code. Box arrived today, lots and lots of stuff, very happy with products, worth more than what was spent even with the additional £7.99... Se mere
Items sent were disgusting, had to chuck most of it, got sent a massive bag of soya beans, what am I supposed to do with them and they were several months out of date so couldn't even give them away.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
CLEARANCE XL is an online retailer of clearance approved food and drink and household items.
Kontaktoplysninger
Misson Mill, DN10 6DP, Doncaster, Storbritannien
- www.clearancexl.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 13 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very easy to place an order
Very easy to place an order , kept updated on progress and good delivery . All items in good condition
Everything was great
I had some trepidation after reading some of the other reviews here, but everything was absolutely fine for me, fully delivered in reasonable condition three days after I'd ordered. The only reason I'm docking a star is because the lack of order confirmation email was really annoying and it was hard to tell whether my order had gone through at all without that. I appreciated their prices and their variety of products.
I ordered last Xmas and it was in 2…
I ordered last Xmas and it was in 2 boxes. On arrived and the other did not.. I was waiting around for days. The DPD app did not help at all except it did not say it was here. When I contacted clearancexl they were dreadful. It ended with me going through PayPal where I was made to type in every detail again. They were asking me what I wanted instead when my computer went down. As soon as I got back on it was already dropped because I hadn't replied again. PayPal read through it all and reimbursed me. Clearance xl was great previously but this was shocking and I never found where my part order, which I really wanted went. Think I'd paid good postage fees too..
I would have replied but didnt know as this isnt on my usual email account. I find it striking that having visited the site today, it says I have not ordered in the past 2 years, my history has cleared!
However i do have the order no if you want it from my receipt! (120347041)You wanted every detail when I went through paypal too, like the details of every item which i did supply. You must have been delighted when i missed the reply date asking what I would like instead,due to a computer problem. You had then acknowledged my loss..
Sad you have gone like this, I previously gave you a good review and have also encouraged friends to try you..

Besvarelse fra Clearance XL®
Absolutely terrible
Absolutely terrible
States everything will be ok to eat, but being two years from the best before date, I would say is going to make people poorly. I know it states items will be in/on/after best before date but everything was after by years. There is no contact from this company, they do not send confirmation emails, they do not reply to online chat, they do not reply to emails, nothing was delivered on time, and I believe I only got these items as I had to get paypal involved. I'm still waiting for the second parcel which I do not want I just want a refund before it is sent. Worse experience as I've had to spend a lot of time dealing with PayPal to even get this company to reply/send the order. Do not use

Besvarelse fra Clearance XL®
Fit for the bin
So ordered a box using Wowcher, it was advertised as RRP £110+ what an absolute joke. Everything was 2 years out of date apart from a few items. Which were stale and tasteless, also it was more a box of condiments than groceries. This stuff really shouldn't be sold , even a food bank would throw it away. It's all well and good that something is past it's best before date , but this is ridiculous and someone would get ill from. I complained to Paul the boss/manager/ what ever his title is, who turns out to be a complete cxxt , doesn't reply to emails and thinks he's selling Tesco's finest. You look on their website and the prices they charge for this shxt is scandalous, wouldn't touch this company with a barge pole . Only gave 1 star because I had to . Don't waste your money because when you are disappointed you'll have to deal with the Paul .
Had to edit the post because Paul complained it was too personal. That's what you get when you don't reply or have been dam right arrogant . Look at all the other posts on here , it not just me , there is a common denominator
My consignment number
3824149134. Which I would like a full refund.
Further to my review I had an email from Paul who said my review was a bit strong for a box of out of date food. , refuse to give me a refund and when I emailed back.he said he would report me to the police for abusive language and harassment. Harassment what a cheek when they are clearly ripping people off and can't stand the heat when people complain, also asked trustpilot to take my review down ; what pure cheek. I am now reporting this company to trading Standards as they clearly have none.
As I've said before don't buy off this company because you will be wasting your money for goods that are fit for the bin And will have to deal with this cretin.
Once again asking for order no when it's in the review above and the review is titled fit for bin.

Besvarelse fra Clearance XL®
If I could give no stars I would
If I could give no stars I would. I have messaged them continually since I purchased the goods. Guess what continually off line. Tried to call. Guess what not connected. 20th November I placed the order. Also contacted woucher as that is where I got the voucher. I don't understand why you messaged back saying you were never offline and that is all was on the message. Saying they were offline and will contact you as soon as possible. I didn't expect immediate delivery but was just wondering roughly when to expect delivery. It is nearly 30 days since order. I didn't appreciate you saying that I would need to wait longer for goods that I have already paid for.

Besvarelse fra Clearance XL®
Great box when it arrived but no…
Great box when it arrived but no communication and it took so long to come I thought it was a scam and I’d been done. When it eventually arrived it was great quantity and quality but I won’t be using again - just needed to know it was being processed’ When it was likely to arrive or something just to know it was coming
A waste of money
I got mostly bottles of salad sauces l threw most of the stuff away.
Not a good experience.
Never again

Besvarelse fra Clearance XL®
Box arrived with broken milk cartons…
Box arrived with broken milk cartons inside, everything contaminated and had yo be binned.
Sent contact hax no reply
Beware bad trader

Besvarelse fra Clearance XL®
Atrocious customer service, slow delivery, spiteful people
Ridiculously slow delivery. I can order from China and get deliveries before these guys even ship. 7-30 days minimum. So even things that were in date are well past when they arrive. I use a lot of best before sites, and this one charges the most for shipping, but is the absolute slowest to ship.
Their reply says my parcel was delivered within the timeframe - but it still hasn't been shipped! So they clearly have no idea what's going on with my order. Moreover, insulting customers isn't the best way forward.
I do order from other BB sites. They're all better and faster.
So when will you ship my order?
Update: they replied to this review to insult me and say they are delaying it to the last day. Too bad we can't post screenshots here. They then edited their reply to remove their entire rant when I opened a PayPal dispute.
I have made several orders here before, and never complained because they had decent customer service. But that's all gone out the window now. They even reported this review as fake.

Besvarelse fra Clearance XL®
Delivery took way too long
Delivery took way too long. Was eventually dispatched after I sent several emails.
When items arrived all where out of date.
slow delivery last refund for missing…
slow delivery last refund for missing stock was not credited sites prices have increased drastically
Good product at a good price…..BUT…..no…
Good product at a good price…..BUT…..no email received to confirm order …..and no response from Clearance XL to 5 inquiry emails as to whether order had been successfully submitted. Poor/non-existent customer service.
Very long delivery
Very long delivery. I received the mystery box , some food was mouldy. Some stuff was over a year out of date and a box, full of teabags, barbecue sauce, ketchup, mayonnaise, crackers sachets,, not worth the money I paid for it ,do not recommend

Besvarelse fra Clearance XL®
First time order will not order again
Everything I order was either smelling or physically gone off not consumable at all least I had some bit that was salvage which was mayo , cereal and seasoning mix and tea

Besvarelse fra Clearance XL®
Mostly great value, would order again.
Ordering is really easy but some of the items were definitely passed their sell by date (ie stale) which I will always buy but some not great BUT majority of them were delicious and I had a £1 lucky dip box which was excellent, people also need to take note delivery can take a long time so don’t order if you want items more or less immediately ***
*** Really sorry for previous review, as soon as I pressed submit I realised my mistake, ALL items from this customer were PERFECT, previous review should have been for another company but I didn’t know how to retrieve, hopefully people will read this review to the end,again SORRY

Besvarelse fra Clearance XL®
Items sent were disgusting
Items sent were disgusting, had to chuck most of it, got sent a massive bag of soya beans, what am I supposed to do with them and they were several months out of date so couldn't even give them away. Just filled my black bin, and had to pay £40 for that rubbish
After reply from clearance xl, I am more convinced that I wouldn't trust this company again, calling me ignorant and trying to make me feel small, says more about them than it does me

Besvarelse fra Clearance XL®
First time ordering was OK
First time ordering was OK. I would say alot of the items that make ur 100 are alotnof small things or individual bags of crisps. Got a few bits there were quite gd. But overall I probably wouldn't order again due to being a fussy eater and houseful of fussy eaters. If ur not fussy then yes maybe worth it. Only cost me 25 as I got through wowcher I got a bottle of tonic water a small one aswell 24 cans of small Britvic ginger beer. Also almond milk. Share bag of doritos. 6 Hartley jelly ketchup heinze frito sauce Coleman sauce packet a packet of gravy granules. A falafel wrap kit shawarma wrap kit. Vimto dilute juice. Box of bran flakes 6 pack chocolate muffins 6 pack of rice and chickpea curry microwave pots. 6 tins napolina chickpeas small. Massive bottle of ceaser sauce. About 10 packs of flickers crisps never heard of em. And a small box full of individual teabags sauce packets and cracker packs u find in hotels wiv like 2 in each packet.. 6 pack of custard cakes. So half of this I won't use n no1 likes worth a try and worth it if u not fussy. Overall OK I think and few other bits n bats jus luck of the draw
I knew items were after the date but…
I knew items were after the date but didn't expect a year after. Carrs biscuits soggy, a huge bag of poppy seeds would keep a bakery going, year old caesar salad dressing, flat coke, dried up cake. No thanks. Think some stuff was reclaim from hotel rooms. Stuff from the till section in Starbucks Iike snack nuts. The company's response is rather discourteous. I also had to jump through a strict process to get my review published as it was challenged. I'd rather use 2good2go or Olio than this company that has made this rather personal. Quite unprofessional.

Besvarelse fra Clearance XL®
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