Don't use their fitters!
Gorgeous product, horrible experience with fitters.
2 or 3 site visits before fitting began, asked to ensure end panels were removed from new kitchen install. Nothing else.
Day 1, kicked my plumber offsite, because they couldn't work another trade in the building for an hour. 10 minutes later told me to arrange for a plumber to disconnect my washing machine. And apparently I was supposed to have read the multiple pages of the Ts and Cs and realised I had to move my washing machine, tumble dryer and fridge freezer out of the way for the entire 2 weeks of floor fitting. Refused to compromise, meaning I had to call my builder to ask him to send someone over to help me move things and be without washing/food etc for 2 weeks. They would not help.
Day 2, having watched me move my appliances, stated 50 minutes later that the job was 'impossible' , told me I needed my builder to dig up my floor in 3 areas, downed tools and left site. The team had already spent a day using self leveller and had clearly not taken the uneven patches into account and made the problem worse.
Once I engaged a new fitter, he pointed out how badly they had levelled the floor, no airing had been done, which is standard practice.
He was able to complete the job, moving the appliances in and out of the space as needed, as I had requested from Citiwood and been told it wasn't possible.
The worst bit of all this is how I was spoken to. Very rude and borderline aggressive, I use the word 'abrasive' but someone else in my position, home alone with 3 strange men behaving as they did might have felt threatened.
Terrible fitting team. Don't use them
3. november 2025
Uopfordret anmeldelse