Hi. I would like to thank all the staff who assisted with my commercial mortgage. All the staff are extremely friendly and have a professional approach to work ethics. My completion occurred yes... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Josh understood clearly what we required and asked all the right question to determine our mortgage needs. He submitted a proposal with 2 days. We were offered a selection of interested rates and arr... Se mere
Virksomheden har svaret
Connie Elam is an outstanding case manager/senior. Not only has she pulled a rabbit out of her hat (earning a nickname of Harry Potter) she then pulled a dinosaur with an upgraded nickname of Dumb... Se mere
Virksomheden har svaret
It was OK but I didn't get the personal touch with the attention to my personal circumstances that I had in the past. Just not like my experience was a few years ago when I dealt with one person who w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Charleston Financial is an experienced mortgage broker, specialising in all types of commercial and personal finance for consumers and businesses We provide access to main stream and niche market products offering a broad range of options to suit businesses and individuals seeking funding for the following:- * Commercial Mortgages * Bridging Finance * Buy To Let * Development & Refurbishment Finance * Secured loans In addition, we offer: * Invoice Finance and Factoring * Residential mortgages * Insurance * Conveyancing solicitor services We also accept business from intermediaries on a packaged or purely introduction basis, and offer generous commission packages Please call us on 01908 597 811 for more information.
Kontaktoplysninger
9 Copperhouse Court, MK7 8NL, Milton Keynes, Storbritannien
- 01908 597 811
- enquiries@charleston.co.uk
- www.charleston.co.uk
4,6
Fremragende
597 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
B2L Mortgages
Great support provided from the Mortgage Team who provided great options for B2L mortgages with suitable providers. They understand and have experience in whole of the market. They kept me informed throughout the process of re-mortgaging. They are also helping me to look for new products for my B2L portfolio.
All staff are very helpful and great customer service and very fast with their responses and providing experienced guidance.
I was so glad to engage Charleston who delivered for me within my very short timescales.
20. juni 2024
Besvarelse fra Charleston Financial Services Limited
Good afternoon, Thank you for such a glowing review it means the world to all of the team here. Hopefully we can assist you again in the future.
All the best
James Hardwick
Big thank you to my morgage advisor…
Big thank you to my morgage advisor Gwyn. My situation was complicated and he manage to help me.
Gwyn was always reachable and responded quickly to my emails and calls.
100% trustable.
20. juni 2024
Besvarelse fra Charleston Financial Services Limited
Dear Ian, Thank you for your kind review, we have passed your comments to Gwyn and the team who really appreciate the feedback. We hope to work with you again soon.
All the Best
The Team @ Charleston
Besvarelse fra Charleston Financial Services Limited
Thank you for providing a 5 star review, we are delighted to receive positive feedback. Excellent service is exactly what we aim to provide so its great to hear. Hopefully we can work with you again soon.
All the best
The Team @ Charleston
Finance. Bridging loan
1st time that I have dealt with auctions and getting finance! Charlston staff have been incredible. Staff showed knowledge, calmness and where happy to answer my many questions throughout the process.
11. juni 2024
Besvarelse fra Charleston Financial Services Limited
Dear Paul,
Thank you for your fantastic review!
We're so pleased to hear how happy you were with your first experience with us.
Thank you for choosing Charleston, we hope to work with you again soon.
Kind Regards,
The Team @ Charleston
Amazing experience and service all…
Amazing experience and service all round from Joshua and team.
Joshua was always reachable and responded quickly to my questions.
10 out of 10 in all areas.
24. maj 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Ede,
Thank you so much for the fantastic feedback!
We're thrilled to hear how happy you were with the service you received from Josh and the team.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Done great job.
28. maj 2024
Besvarelse fra Charleston Financial Services Limited
Dear Zahirul,
Thank you for the 5 star review!
It's great to hear how happy you were with the team here at Charleston.
Thank you for your business, we hope to work with you again soon.
Kind Regards,
The Team @ Charleston
Exceptional customer service
Steven King took the time to understand my situation and recommended the best product that suited me. Nikki Cutler (my dedicated mortgage account manager) also acted promptly to ensure I met my completion deadline in just under six weeks. Overall, I am very impressed with the service I received at Charleston Financial Services.
11. april 2024
Besvarelse fra Charleston Financial Services Limited
Dear Omar,
Thank you so much for leaving such a fantastic review!
We're so pleased to hear how happy you were with the service you received from Steve & Nikki.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
CREATE
Steve, Josh and Karen have helped me and my business no end over the past few years and this week we completed on yet another refinance.
Simple, curteous and always happy to go the extra mile to get things over the line! Highly Recommend!
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Steve,
Thank you so much for your fantastic review!!
We're thrilled to have been able to help you complete on another refinance.
Thank you for your business, we hope to work with you again soon.
Kind Regards,
The Team @ Charleston FS
Always Deliver
Been using Charleston for years now and they always deliver. I've had moments of frustration with them atimes but overall they always come through and have deals for complex cases too. I've recommended Charleston to friends. On to the next deal!
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Jane,
Thank you for your 5 star review, really appreciate the feedback!
We're thrilled to have been able to assist you obtain another mortgage. It's fantastic to hear you've recommend our services to your friends!
Thank you again, we truly appreciate your business.
Kind Regards,
The Team @ Charleston FS
Very clear and decisive professional…
Very clear and decisive professional assistant made everything easy to understand
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Stephen,
Thank you much for your 5 star review, we're so pleased to receive such positive feedback!
Thank you for choosing Charleston.
Kind Regards,
The Team @ Charleston FS
Fantastic firm
Fantastic firm. Really professional but above all so helpful. Would highly recommend.
13. maj 2024
Besvarelse fra Charleston Financial Services Limited
Dear Amanda,
Thank you so much for your five star review!
We're thrilled to hear how happy you were with the service you received, and that you'd recommend our firm.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Feedback on Customer Experience
I recently had the pleasure of speaking with Connie Elam regarding a Commercial BTL mortgage. Our conversation was not only friendly but also highly professional.
Connie demonstrated a good understanding of the BTL market rates and the specific product we required. Impressively, she promptly provided a quote based on the information we provided during the call.
I would happily recommend Charleston Financial based on this positive experience and would certainly consider using their services again in the future.
Ahmed Reza
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Ahmed,
Thank you for taking the time to leave us a review.
We're thrilled to receive such positive feedback regarding your interaction with Connie.
It's fantastic to hear that you'd recommend us to others too! We hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Connie Elam is outstanding
Connie Elam is an outstanding case manager/senior. Not only has she pulled a rabbit out of her hat (earning a nickname of Harry Potter) she then pulled a dinosaur with an upgraded nickname of Dumbledore!
She is on the brink of pulling Godzilla from the hat, so I’m now working on a new nickname that dwarfs her current one! 😋
She deserves a MASSIVE pay rise! (But not promotion, otherwise I’ll lose her magic 😩 )
21. januar 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Tony,
What a fantastic review!!
We're delighted to hear how happy you've been with the service you've received from Connie.
Thank you for choosing Charleston.
Kind Regards,
The Team @ Charleston
Great company and the people who works…
Great company and the people who works there they are very helpful step-by-step
30. november 2023
Besvarelse fra Charleston Financial Services Limited
Dear Recardo,
Thank you so much for your 5 star review!
Its great to hear how happy you were with the service you received from the team.
We hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Great job
Great job, little work for me to do, easy process would recommend again and look forward to working with them again.
15. april 2024
Besvarelse fra Charleston Financial Services Limited
Dear Gareth,
Thank you for taking the time to leave us a five star review!
We're thrilled to hear how happy you were with the service you received from the team. We can't wait to work with you again in the future.
Kind Regards,
The Team @ Charleston FS
I'm extremely disappointed with the…
I'm extremely disappointed with the service I have received from you and Charleston Financial Services. I feel I have been lied to and scammed out of £150 application fee. Apparently, they applied for my loan, but done it wrong. When I called the company they had no application for my loan. They said they just changed their minds and decided not go go ahead with the loan. They then proceeded to search for another loan with much higher rates and was unaffordable for me.
23. januar 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Rachel,
Thank you for your honest feedback. I am sorry to hear of the negative experience you've had with us. It's certainly not the level of service we strive to provide.
I'd be grateful if you could get in touch so I can establish what went wrong and how to avoid a recurrence in the future.
You can contact me on 01908 597 811 or via email on daniel.jennings@charleston.co.uk.
Kind Regards,
Daniel Jennings
Charleston FS
Brilliant in every way
Brilliant in every way, friendly, understanding, attentive & so quick to respond. Steven and Nikki done the impossible. :)
They are very dedicated to their clients and will go the extra mile to get to the end result.
I can not recommend highly enough!!!
18. marts 2024
Besvarelse fra Charleston Financial Services Limited
Dear Sana,
Thank you for your 5 star review. We're thrilled to receive such fantastic feedback!
It's great to hear how happy you were with the service you received from Steven and Nikki.
Thank you for choosing Charleston Financial, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Rude advisor
Very rude advisor answered the phone today at 14:40. Not helpful at all. Would not recommend. If you hate working as a call centre and molies then get a new job- don’t take it out on potential customers.
21. marts 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Jamie,
Thank you for reaching out and sharing your feedback with us. We truly appreciate your honesty and take your experience very seriously.
I apologise for the negative encounter you had with one of our advisers. It's certainly not the level of service we strive to provide, and we're committed to rectifying this situation and ensuring a better experience for you moving forward.
Your satisfaction is our priority, and we would be grateful for the opportunity to make things right. Please let me know if we may still be of assistance and I can personally arrange for another adviser to get in touch to discuss your enquiry further.
Thank you for your understanding and patience.
Kind Regards,
Daniel Jennings
Charleston Financial Services Limited
01908 597 811
Extremely helpful
Nikki was extremely helpful and supportive every step of of the way. The mortgage they advised was better than other brokers and met our needs exactly.
21. marts 2024
Besvarelse fra Charleston Financial Services Limited
Dear Russell,
Thank you so much for leaving us a five star review!
It's great to hear how happy you were with the service you received.
Thank you for choosing Charleston, we hope to work with you again soon.
Kind Regards,
The Team @ Charleston FS
Very helpful and new every detail I…
Very helpful and new every detail I needed to know.
12. marts 2024
Uopfordret anmeldelse
Besvarelse fra Charleston Financial Services Limited
Dear Russell,
Thank you so much for leaving us a review!
We're thrilled to hear how pleased you were with the service you received from the team.
Thank you for choosing Charleston.
Kind Regards,
The Team @ Charleston FS
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