Challenor Gardiner Anmeldelser 

52
TrustScore 3 ud af 5

3,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Challenor Gardiner have been our family solicitor for over 30 years and have helped us with a wide range of legal issues from wills and power of attorney through to more complex matters with skill, ef... Se mere

Bedømt til 5 ud af 5 stjerner

I was extremely impressed with the manner in which the sale of my property was handled by Mr. Rogers. He kept me informed at all stages of the process and any queries on my part were swiftly dealt wi... Se mere

Bedømt til 5 ud af 5 stjerner

We've used Challenor Gardiner twice over the last few years and found them to be the best solicitors we have ever had dealings with. The first time was over a trade dispute and the second a contrac... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Avoid like the plague. They are slow, do not communicate, attention to detail is non existent. The most unprofessional law firm I have come across in my 20+ year career. So bad we have sort legal advi... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Advokatfirma

Skrevet af virksomheden

Established Oxford solicitors specialising in residential conveyancing, wills, LPAs and probate, divorce and family law and litigation


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

52 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,0

Alle anmeldelser

(52)

1 anmeldelse inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

This is a review for Challenor Gardiner

There are times in life when the backing of competent and efficient professionals will make an enormous difference. In my instance, a traumatic divorce and a move. The solicitors at Challenor Gardiner were there for me from the moment I went to see them. They were most helpful and supportive. They really worked hard, and they got the job done smoothly.
I thoroughly recommend Challenor Gardiner.

Mrs M

28. februar 2020
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Besvarelse fra Challenor Gardiner

I'm really glad that we were able to help you through a difficult time in your life. I wish you all the best for the future.

Bedømt til 3 ud af 5 stjerner

Average

Whilst the solicitors that I dealt with were fine, there were too many mistakes and constant chasing was required

6. februar 2020
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Besvarelse fra Challenor Gardiner

I'm sorry we didn’t meet our own high standards on this occasion, we take your comments seriously and have reviewed our processes to ensure that this does not happen again.

Bedømt til 1 ud af 5 stjerner

uncontactable and incomplete conveyancy

Challenor Gardiner completed conveyancy for a property purchase for me in 2016.
It took me a year to get a receipt of transactions which was frustrating- and now, nearly 3 years later I've just found out through a 3rd party that they did not complete the deed transfer and my property is still not legally in my name. I have emailed them 4 times in the last week and called their office 3 times - and not a single person has responded to an email, nor has a solicitor called me to talk about it. Nothing.
I have others chasing me as this is holding their legal proceedings up and Challenor Gardiner simply will not respond. Its beyond frustrating and totally negligent.

I'm taking the internet in escalation to invoke a response from them.

If I don't get a response here, I will be contacting the SRA CLC in the next few days to complain and escalate.

16. januar 2020
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Besvarelse fra Challenor Gardiner

I'm sorry that you have had a frustrating time contacting us. You're initial enquiry came only last Friday at 4.10 into our general inbox, not directed at anyone specifically. This Monday your email was forwarded to our conveyancing department to respond. I accept you should have received an acknowledgment at the very least and please accept my apologies that it took a couple of days to contact you. Such a matter would require retrieval of your file to see what happened at registration.
Yesterday, we sent you an email to let you know that we had the transfer document on file and it appeared it was due to an oversight at the Land Registry your name did not appear on the title. We immediately lodged an application to rectify the matter and let you know straight away. This should be resolved in the next few days.

Bedømt til 1 ud af 5 stjerner

Avoid

We used for a simple no chain conveyancing on a house purchase and after starting well it quickly went downhill. Overall they are slow, unresponsive and unprofessional. They got into arguments with our us, our bankers, and other advisors. Third parties even asked us if our solicitor had ever done conveyancing before but she claims 15 years experience. After 12 weeks of getting nowhere we raised a complaint and they disinstructed themselves. Our second solicitor then completed the purchase for us in under 3 weeks to the satisfaction of everyone. A costly error to use Challenor Gardiner and so stress inducing which is a shame for an established firm. Perhaps they could listen to feedback rather than argue against it.

6. november 2019
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Besvarelse fra Challenor Gardiner

This was not a straightforward transaction. This was a Grade II listed building purchase where not all consents for works had been obtained, meaning potential enforcement and criminal prosecution for you. As you were borrowing, we were obliged to notify your lender as their security would be adversely affected. You were not prepared for us to do so and declined an indemnity policy on offer from your seller, which, against advice, you promptly invalidated anyway by speaking to the local authority about the lack of consent.
Neither were you straightforward in relation to yourself. On the basis of the information you provided us, we advised you that the higher rate SDLT was payable on the transaction and a signed SDLT Return was required before exchange, but you refused to accept that, insisting you were only liable at the standard rate and would not provide evidence from a tax advisor/accountant confirming your true tax position. Your "bankers and other advisors" was your mortgage broker" who had a financial interest and failed to provide the information we required.
Your lack of transparency and resulting conflict of interest with your lender, for which we also acted, meant we had to withdraw from the transaction.
For the loss of the agreed fee we were not prepared to compromise our high professional standards, mislead your lender or leave the Inland Revenue out of pocket.

Bedømt til 5 ud af 5 stjerner

I used Challenor Gardiner solicetors for conveyancing

I used Challenor & Gardiner solicitors for the sale conveyancing of my late brother's home. The solicitor Gary Kwek was sympathetic and professional from start to finish, he kept me fully informed throughout the sale and gave support and helpful advice when needed. I would definitely recommend Challenor & Gardiner.

28. oktober 2019
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Bedømt til 5 ud af 5 stjerner

Skilful, Warm and Dependable

Challenor Gardiner have been our family solicitor for over 30 years and have helped us with a wide range of legal issues from wills and power of attorney through to more complex matters with skill, efficiency and warmth. Nick Bingham and his team are a delight to use. We thoroughly recommend them.

7. juli 2019
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Bedømt til 5 ud af 5 stjerner

The best solicitors we've used

We've used Challenor Gardiner twice over the last few years and found them to be the best solicitors we have ever had dealings with.
The first time was over a trade dispute and the second a contractual dealing with an IT firm. In both cases they were they courteous, smart and quick to respond, explaining every step carefully and in lay English.
We were surprised at how fast they achieved resolution in both, quite complex cases. Both times they were friendly, easy and stress-free experiences. Compared to other solicitors we have used in the past, we have nothing but high praise for their industrious team.

1. juli 2019
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Besvarelse fra Challenor Gardiner

Thank you Rivington Bye! It was an absolute pleasure working with you and achieving such a great result. Justice in the end!

Bedømt til 2 ud af 5 stjerner

Poor conveyancing experience: delays, non transparent, stress

A poor conveyancing experience in 2017-2018. Title Deed change (equity transfer) caused a lot of stress and efforts from my side in order to complete on time. This followed with over half a year of chasing for the completion paperwork and a refund of an incorrectly charged amount for mortgage and disbursements. Received no compensation for losses and/or stress.

- a junior and overloaded worker assigned to a case, which came via an agent for a fixed fee job
- very slow and unresponsive via all channels, with a small improvement via complaint procedures
- made mistakes and ignored complaints to compensate for them
- with all that, I'm glad and to an extent grateful for completing the case correctly and returning client money in the end

14. marts 2019
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Besvarelse fra Challenor Gardiner

I'm sorry to read that you feel you have had a poor conveyancing experience with us. We aim to provide quality service to all our clients many of whom are very happy with our service and come back with repeat business. Conveyancing can be a stressful experience, but I cannot agree that we were very slow and unresponsive, having reviewed your transaction. In fact, from initial instructions to completion took only a month. That in my opinion and most people's experience of residential conveyancing is quick and deserving of 5 stars not 2.
We were mindful of the deadline you wished to meet, which was met, and having looked at your transaction in a little more detail, this was not a simple 'title transfer deed'. It was a transfer of equity, pursuant to an order, of a leasehold property and a re-mortgage. So, not only were we dealing with you, the other party and your lender, but also an unresponsive management company, which delayed registration of your title. You were alerted to possible delays caused by third parties in your initial Engagement Letter.
Your transaction was referred to us by an on-line provider and they mis-quoted the disbursement payable to the Land Registry, as you owned a leasehold title, and additional documents and office copies were required in order for us to properly investigate title and report not only to you but to your lender, for whom we also acted and owed a separate duty of care.
Post completion, due to the management company's unresponsiveness registration was delayed and we held back sufficient funds of yours (not mortgage monies) to cover their fees, which were eventually paid and the balance returned to you.

Bedømt til 1 ud af 5 stjerner

So far they have been nothing but a…

So far they have been nothing but a nightmare for us. We asked them to do the conveyancing on a property we were buying and also the sale of our current property, so fast forward 4 months we are assuming that our property is ready to sell as well have had absolutely no correspondence from Curtis Rogers at all and our new solicitor is also having trouble getting in contact with him! . Why a new solicitor you may ask well after 7 weeks of again not getting any correspondence at all we eventually got hold of him to be told everything was fine one day to the next day saying oh we can't buy the property as there was a covenant on the property which we actually found out ourselves with one phone call to the local council which took 20 minutes! So here we are now our new solicitor has told us we can complete on another property in 2 weeks and guess what, still no news from Curtis no paperwork to sign ( oh actually i forgot he has sent a couple of emails telling us that our buyers are eager to complete ) so it seems he has been having more contact with our buyers than us the customers who are actually PAYING him to do the job! All in all of you are reading this and thinking of using them DON'T find a better firm because our new solicitor is moving heaven and earth for us and we just wish we had found her before.

13. juni 2018
Uopfordret anmeldelse
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Besvarelse fra Challenor Gardiner

A bit unfair, I feel. The fact is that we were instructed on your sale and purchase. You had made an offer on a shared ownership property, but later pulled out of your purchase as the housing association had a restriction registered preventing you from acquiring the full 100% equity share on purchase. We continued acting for you on your sale, so I don't believe you were that dissatisfied with our service, rather that your disappointment was to do with the housing association's policy. Your sale concluded successfully, while you instructed another firm on the purchase of your current property.

Bedømt til 1 ud af 5 stjerner

Incredible slow and unresponsive.

Incredible slow and unresponsive.
It seems that offering a fixed fee service through an agent means that they are not interested in the works at all.
Avoid them!

27. november 2017
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Besvarelse fra Challenor Gardiner

There's not enough information here to identify the client. We treat all clients the same and do not compromise our quality standards simply because we are on a referrer's panel of solicitors.

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