⭐ 1-Star Review – Extremely Disappointed and Shocked by the Service
I purchased a car on 19 April 2025 through Central Car Sales Leeds, and the warranty was arranged through Evolution Warranty. Until today, I had never needed to use the warranty. Unfortunately, during my recent MOT, several serious issues were identified — including ABS faults, a tyre issue, and other problems noted by the MOT specialist. I was advised not to drive the vehicle due to safety concerns.
Naturally, I contacted both Central Car Sales and Evolution Warranty.
Central Car Sales did not answer my calls at all. Evolution Warranty’s recovery team spoke to me on Saturday and told me to call another number on Monday.
When I called today, I was shocked to hear a message saying my account is closed due to non‑payment. This makes absolutely no sense, as my warranty is fully valid until 19 April 2026, and I have never missed a payment nor received any notification of an issue.
To make matters worse, I cannot reach anyone — not from my registered mobile number, not even from a different number. Every attempt leads to the same message: account closed. I am now left with a car deemed unsafe to drive, a warranty I paid for but cannot access, and zero support from either the dealer or the warranty provider.
This experience has been incredibly stressful and deeply disappointing.
I strongly urge anyone considering buying a car or warranty through these companies to be extremely cautious. My situation should never happen to anyone who has paid for a valid warranty and expects basic customer service.








