Product Quality Horrible / Calling me a liar!
I have many files on my PC documenting everything that happened between me and this company. I paid for 6,000 bags, but only 3,000 were received, and the quality was horrible. The text fonts were incorrect, the bag dimensions were off, and the colors were so wrong that I couldn’t use the bags at all.
Afterwards, they promised to process the bags and send replacements but never provided any next steps to get that done. Once they bullied me enough, they offered store credit and told me they didn’t want to do business with me again, and then they stopped answering the phone. I feel I was scammed, and if I was scammed, it’s likely they treated others the same way.
Writing reviews is the only right thing to do at this point—to warn others who want to make their bags to go somewhere else. This company has zero values; they do not care about their clients.
Ron, the manager, who is the only Indian person in the store, told me outright that I couldn’t be missing 500 bags and that it was impossible—effectively calling me a liar. He claimed he had sent 1,000 bags of each flavor, when there were only 500. I counted the bags myself, and my girlfriend verified—they were each only half full.
Then the owner of the company emailed me, telling me that my company on this website is “59% a scam.” Out of nowhere, he bullied me instead of resolving the issue. I have values, a heart, and I care, and if they had done the same, they would have picked up the phone and resolved the problem amicably. Instead, they chose to avoid communication, bully me by email, and call me a scammer.
Next time, I’d recommend putting your ego aside. They made many mistakes with my order, botched it, and then called me a liar instead of reviewing their own cameras or the work they delivered—which was horrible. I don’t operate that way. When a client comes to me, I give them more than they paid for, and even if the mistake was on my side, I focus on finding solutions to ensure the client is happy. That’s what running a company is about: solving problems as they arise. Otherwise, you remain stuck and stagnant.
Next time, I’d recommend putting your ego aside. They made many mistakes with my order, botched it, and then called me a liar instead of reviewing their own cameras or the work they delivered—which was horrible. I don’t operate that way. When a client comes to me, I give them more than they paid for, and even if the mistake was on my side, I focus on finding solutions to ensure the client is happy. That’s what running a company is about: solving problems as they arise. Otherwise, you remain stuck and stagnant.
If this company ever finds themselves overwhelmed with problems, my advice is simple: communicate openly, acknowledge mistakes, and resolve issues promptly—even small ones like a $2,000 order. If they can’t handle small issues properly, it’s hard to imagine managing larger projects successfully. Taking responsibility and addressing issues head-on will not only save their reputation but also help them grow as a business.