I chose CA Superstore as the offered the lowest price for the appliance. The customer service received from Fiona was fantastic. All my questions were answered quickly and I was kept informed throug... Se mere
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Se, hvad kunderne siger
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... Se mere
Virksomheden har svaret
Lucy was sooo very helpful and an absolute pleasure ..it makes such a difference speaking to knowledgeable and courteous people..if only everyone was the same..;o)
Virksomheden har svaret
Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have co... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Kontaktoplysninger
Beck House, Murley Moss Business Park,, LA9 7RL, Kendal, Storbritannien
- 01539 760 650
- sales@catering-appliance.com
- www.catering-appliance.com
4,4
Fremragende
403 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Best prices and customer service
I chose CA Superstore as the offered the lowest price for the appliance. The customer service received from Fiona was fantastic. All my questions were answered quickly and I was kept informed through the whole process. Appliance arrived quickly, on the date I requested. Really great service and would highly recommend.
22. april 2026
Uopfordret anmeldelse
Excellent Support
Shelley was very helpful throughout and excellent communicator.
21. april 2026
Uopfordret anmeldelse
Easy system to navigate found…
Easy system to navigate found (hopefully) what i wanted with the info i have to hand.
Can reccommend.
17. april 2026
Uopfordret anmeldelse
Fiona made sure that despite being late…
Fiona made sure that despite being late in the day the order got placed in time for next day delivery.
13. april 2026
Uopfordret anmeldelse
Lucy was sooo very helpful and an…
Lucy was sooo very helpful and an absolute pleasure ..it makes such a difference speaking to knowledgeable and courteous people..if only everyone was the same..;o)
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you for sharing your experience. We are pleased you had such a positive experience. We will make sure to let Lucy know!
Friendly and Helpful
The people at Catering Appliance are very helpful when looking for products and questions about all aspects of the purchasing and delivery process
9. april 2026
Uopfordret anmeldelse
Very helpful sales team.
The sales team are really helpful and knowledgeable about their products. Great support, when it comes to arranging deliveries too.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you for your kind words! We appreciate your feedback and look forward to assisting you again in the future!
Easy-to-use site
Easy-to-use site, delivery says only 2 days, very helpful.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you for sharing your experience.
Trustworthy company, recommended
We have ordered several items from CAS. Good service, good communication and the one time we had an issue it was dealt with promptly and efficiently
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you for your continued trust and for taking the time to share your experience. It's especially great to know that when an issue did arise, it was resolved quickly and efficiently. We look forward to working with you again in the future!
Best Supplier by far
Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have come across on our journey. Thanks so much, M
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you so much for your kind words. We’re delighted to hear that you’ve found our team so helpful. That’s exactly the experience we aim to provide every customer.
Great service Great Price excellent…
Great service Great Price excellent customer care and fast delivery !! Very happy
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thats great to hear, thank you for sharing your experience.
Textbook perfect handling of an unfortunate situation
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, good communication, helped me out every step of the way. The delay was not their fault and their response to it could not have been better.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you for taking the time to share your experience. We’re pleased to hear that Lindsey was able to support you so well throughout the process and keep you updated every step of the way.
We’re sorry again for the delay caused outside of our control, but it’s great to know that our response helped make the situation easier for you.
Besvarelse fra Catering Appliance
Thank you for your kind words
From Lindsey’s great customer service…
From Lindsey’s great customer service to prompt delivery Catering Appliance have been great. Will definitely use them again.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you for your kind feedback! We’re so pleased to hear that Lindsey’s customer service and our prompt delivery made for a great experience.
We appreciate your support and look forward to working with you again in the future!
True professionals
True professionals - Genuine - Great customer care
- Good communication - problem solving
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you so much for sharing your experience, it is very much appreciated.
Poor Customer Service
Firstly, I want to say that I have never left a negative review for any business before, but my experience with this company and its customer service has pushed me to do so.
I purchased a commercial oven from CAS, and unfortunately the rubber seal came away within the first 24 hours of use. I contacted the company immediately, only to be told that rubber seals are not covered under warranty. I can understand that position if the seals had failed after a year of use — but not within the first 24 hours.
Both CAS and the manufacturer, Uropa, have insisted that I pay for replacement seals, which will cost approximately £130. I don’t have an issue with the fact that the oven developed a fault — these things can occasionally happen. What I do take issue with is the complete lack of customer service and the expectation that I should pay for a malfunction that occurred within a day of purchase.
It is extremely disappointing that, seven months later, this matter has still not been resolved satisfactorily. I am due to purchase two additional ovens — but based on this experience, I will definitely think before buying them from CAS.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
We’re sorry to hear that you feel disappointed with your experience, and we do appreciate you taking the time to share your feedback.
As the retailer, we supplied the oven; however, the warranty and all decisions relating to faults and replacement parts are held directly with the manufacturer. In this case, we raised your concerns with them promptly and acted in accordance with their guidance throughout.
We fully understand your frustration given how quickly the issue with the seal arose. While the manufacturer classifies seals as consumable items not covered under warranty, we continued to liaise with them on your behalf to seek a resolution.
As a gesture to resolve the matter, the manufacturer offered a replacement oven, which was arranged. Following your decision that the replacement was also unsuitable, a full refund was issued.
While we regret that this situation did not meet your expectations, we believe we acted appropriately in supporting you through the process and ensuring a final resolution was reached.
We do value your feedback and will continue working closely with our suppliers to improve the overall customer experience.
Have used Catering Appliance for many years
Have used Catering Appliance for many years. The service is always so friendly and efficient. Which is rare these days. Prices are always competitive too. But the service is the highlight
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
We’re so grateful that you took the time to leave us a 5-star review. Thank you we will pass this on to our team.
Service was quick & precise
Service was quick & precise, very happy
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Thank you for taking the time to leave a review, it is very much appreciated
Warranty Scammers
I contacted this company when a wire fell off my washing machine whilst it is under warranty. It's a simple and inexpensive type item but a part specific to the machine. Despite my rights under the Consumer Rights Act I was told I had to pay £300 before they would even schedule a repair. They said their T&C's trumped the law which clearly they don't! Many people won't be able to afford £300 up front and they shouldn't have to. I will be reporting this to Samsung & Trading Standards also. If you buy an item make sure you can afford the repair with them!! It's a SCAM
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
We’re sorry to hear you’re unhappy and we’d like to clarify the situation for transparency.
This appliance was purchased via a business account, which means the transaction is classed as business-to-business, not a consumer (domestic) sale. As such, the Consumer Rights Act 2015 does not apply to this purchase.
For business customers, repairs and warranty claims are handled in line with the manufacturer’s warranty and our published Terms & Conditions, which were accepted at the time of purchase.
These terms do not override the law but reflect the correct legal framework for commercial purchases.
The charge referenced is a standard call-out and diagnostic fee required to arrange an engineer visit for business warranty claims.
As outlined in our Terms & Conditions, this is refundable or offset where a fault is confirmed as being covered under warranty.
We strongly disagree with the suggestion that this is a scam. We operate transparently and in accordance with UK commercial law and manufacturer procedures.
If you’d like us to review your case again, please contact our customer service team directly so we can assist further.
Fiasco waited all day for a phone call…
Fiasco waited all day for a phone call to confirm delivery time waited until 4:30pm then called to be told they had tried to deliver at 9:30 am terrible customer service
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Catering Appliance
Dear Mr Colley, I am very sorry to hear about your experience, this is most unusual. I have requested further information from you so we can investigate your case.
Dette er Trustpilot
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