Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I purchased a piano stool on 13 April, and it was delivered within 2–3 days. However, after opening the box, I found that the wooden legs were defective. I contacted customer service immediat... Se mere

Bedømt til 5 ud af 5 stjerner

De Casio wetenschappelijke rekenmachine is 1,5uur voor aanvang van het examen van mijn dochter stukgegaan. Casio heeft een super service geleverd. Vanuit Casio is er een medewerker gekomen die heeft k... Se mere

Bedømt til 1 ud af 5 stjerner

Impossible to navigate the instructions on the app, following the instructions to connect the watch to the phone dose nothing and no support. Instructions tell you how to cycle through to different m... Se mere

Bedømt til 1 ud af 5 stjerner

I have sent my watch to casio for a repair and after two attempts it still doesn't fully work with all it's functions The site is made so you can't speak to anyone who knows what they're talking ab... Se mere


Kontaktoplysninger

2,3

Under middel

TrustScore 2.5 ud af 5

144 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Excellent customer service

I have, amongst many other Casio watches, a Casio GR-B100 Gravitymaster G-Shock model, but shortly after I purchase it (second hand - no pun intended) I noticed the hands were misaligned. Not misaligned against a reference point, as the settings allow adjustment, but actually misaligned on the pinions.

I downloaded the form for repair, filled it in, explained that I wanted the hands removed and refitted, and posted it to them Special Delivery.

The next day they emailed a quote (good price) so I phoned up to pay. A week later it has arrived, job done perfectly, all clean and dust free, excellent stuff.

Thanks Casio.

19. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

GX56TU-1A5

GX56TU-1A5
50th Anniversary Edition of the GShock King, the toughest GShock Casio makes.
Got moisture UNDER it's crystal face when I took a shower with the watch sitting on the sink.
Very very poor quality - I wouldn't trust it in a pool, let along diving.

19. marts 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

GW-M5610U-1 bestellen onmogelijk door klunzige website

Ik wilde een GW-M5610U-1 bestellen. Een half uur bezig geweest op de iPhone, maar dat wilde niet. Toen met de Google browser, ook niet, en daarna met Safari browser, ook weer niet. Om een of andere mysterieuze reden wordt mijn postcode als incorrect verklaard. Navraag bij Casio werd beantwoord met "we zullen het aanpassen als het nodig is". Als het nodig is??? geloven ze me niet? Het bestellen wordt dérmate moeilijk gemaakt met een klunzige website dat ik niet verbaasd zou zijn als klanten massaal naar een Bol.com gaan, waar ze wel een klantvriendelijke en werkende website hebben. Voor een bedrijf zo groot als Casio vind ik dit écht onbegrijpelijk.

17. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Disappointed

Bought a G-Shock which had unbelievable ratings in terms of its an ability to last a lifetime! However within 4 months a piece of the strap broke from everyday use. Being that Casio is such a huge company and the part to fix the watch can be bought for as little as £2.50 (Bare in mind the watch cost just under £100) I thought I would send it back to the repairs team within warranty and at a minimum the part would be replaced. I even went as far as thinking they might be polite enough to replace the part with a metal one as your suppose to be able to drop the watch from a 3 story building. Instead they have sent a bill for £36. I must say I’m disappointed with such a large company doing this when the part for them would cost them pennies and a technician could fix it in under a minute. As I haven’t paid the bill I expected the watch to be sent back as per there guidelines but I haven’t had it back and It’s really put a downer on a company I grew up believing was great.

8. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

All phones ring but they have no one…

All phones ring but they have no one answering them ? Chatbot is as bad and cannot pass you onto an agent

20. januar 2025
Uopfordret anmeldelse
Casio-logo

Besvarelse fra Casio

Thank you for sharing your experience and I apologise that you have not received our usual high standards. Demand is currently high within our customer support team and the chatbot should allow you to send an email if it cannot help you, I shall look into this.

The main thing is to resolve your question, so if you email me on the email address -sharper@casio.co.uk. I shall look to assist you.

Bedømt til 1 ud af 5 stjerner

Very poor

Customer care department is useless, I have sent watch back to them for a repair and they’ve had it two month, I think they’ve stolen my watch back. No communication or updates.

15. januar 2025
Uopfordret anmeldelse
Casio-logo

Besvarelse fra Casio

Hi Joseph, Thank you for your review. Could you email me the repair number to sharper@casio.co.uk so I can look into this for you. Thanks

Bedømt til 5 ud af 5 stjerner

Casio fx-361 purchased in 79/80 still going strong, never a fault, awesome

When I was in school I needed a scientific calculator for at least my final two years of studies and my GSE's, which would have been around 1979/80.
I purchased a Casio fx-361 which even came with a little plastic flip case and it served me well at school. My studies went well and I passed all my exams (bar 1, which didn't need a calculator for anyway).
I had kept the calculator in a drawer and forgotten about it, but recently I had been tidying the drawer and came across it (40 odd years later).
I opened the case and turned the switch to on, fully expecting nothing to happen as it had been such a long time. Boy, was I suprised when it came on and it works just fine!
I can't speak to what a modern Casio product is like now... but I'd have to give this calculator 100/100 stars for accuracy, durability and a much longer life than i would have expected. It didn't even need new batteries!
Thank you Casio! Awesome Product! I only hope you are still selling such good quality products now!

29. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Casio Digital Piano is a not digital piano

When I purchased this Casio Digital Piano (CDP150), both the product description and the box showed the model number as a digital piano. But when it breaks down, Casio says it's an electronic keyboard. While the maintenance period for digital pianos is three to five years, the maintenance period for electronic keyboards is only two years. It broke down less than two years and 1 month after I bought it, and the repair bill was as high as £208.80. But my purchase price was only £329.99. Really don't buy Casio products.

9. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Casio Stage Piano cap 110 lasted 13 Months

I bought a Casio CDP 110 Stage Piano thirteen months ago and recently found A below Middle C not working.
I notified Casio, was asked to provide evidence of the receipt which I photographed and sent to John Mosneagu on the 8th November.
Then I received emails from someone called Angela to arrange pick-up of the keyboard.
By luck I still had the box but the polystyrene support blocks had gone so I had to improvise padding to protect the keyboard in transit.
The keyboard was collected on Friday 15th November.
I have just received a Casio Repair estimate of £221......!
The email goes on to say a Service Charge is applicable for Products returned without Proof of Purchase........Which I had already provided!
Don't the different Departments at Casio communicate with each other to get a fuller picture of a given situation?
And shouldn't I have got more wear out of one of their Musical Products that has only lasted for thirteen Months and cost me £320 to buy in the first place?
A pretty dismal product and equally dismal returns Service.

20. november 2024
Uopfordret anmeldelse
Casio-logo

Besvarelse fra Casio

Dear Alan,

Thank you for your review and feedback, I have now looked into your repair and I believe that your Casio product has now been repaired under the warranty and is now back with you.

We will use your review to improve our service offering going forward.

Kind regards

Richard

Bedømt til 5 ud af 5 stjerner

Casio G shock GMW-B5000…pairing issues

I purchased the Casio G shock GMW-B5000 watch from a big retailer it was a watch that needed pairing to an app…after countless times trying I contacted Casio customer services and spoke to a lovely helpful young lady called saneka who went out of her way to help me pair the watch going through the instructions trying different resets sending emails to Japan after many days of her help it was discovered that the watch was a fake and would never pair…but I would just like too say what an absolute credit to your customer services she is an incredibly helpful lady and please pass on my compliments too her and what a wonderful employee she is to have on board for Casio UK.

16. september 2024
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Casio piano - great sound, poor customer service

* UPDATE*
I originally gave Casio 1-star for service. Since my complaint they have provided the fixings I needed, so I have changed this to 3-stars. I still believe it should be possible to get good service, though, without resorting to a negative review on Trustpilot.

We bought a Casio piano and whilst the product is great, customer service has been less than helpful - hence this warning!

The piano arrived flat-pack and I made a small mistake putting it together. I needed 1 replacement screw for which Casio wanted £34 (it being part of a set they couldn't split)!

I know the Right To Repair doesn't cover pianos but hopefully it will soon.

It's a shame that when you've spent £900 on a piano they can't provide a single 5p screw for a fair price.

31. oktober 2024
Uopfordret anmeldelse
Casio-logo

Besvarelse fra Casio

*UPDATE*

Good to hear that you got what you needed and thank you for your review, we occasionally get things wrong and your review gave us valuable feedback on where we can do better.

Thank you and I hope you continue to enjoy your piano.

Hi Ben, sorry to hear this, but thank you for leaving the review.

We take all reviews seriously so I have asked one of the team to contact you today so we can resolve this.

If that does not happen, do let me know on here so i can take it up for you.

Thanks Richard

Bedømt til 1 ud af 5 stjerner

OROLOGIO E CINTURINO

ho comprato un orologio pagato piu di 500€ il cinturino dopo 4 anni si rompe lo faccio sostituire con un costo non indifferente mi dura 2 anni ora mi dicono che non sanno se esiste ancora bisogna spedire l'orologio a spese mie al laboratorio e chiedere un preventivo
NON COMPRERO MAI PIU NESSUN ARTICOLO CASIO
SI DOVREBBERO VERGOGNARE

14. september 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

A good experience!

I know there are a lot of bad reviews here but here’s my honest experience- I bought a watch, which did not come with spare links. My partner has big wrists and we needed one more link, which unfortunately required the purchase of a whole strap. I called up and it was sent out promptly. Aside from the fact it’s a bit daft not to sell individual links, I’m completely happy with the service I received.

1. juni 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Ik heb een CASIO horloge

Ik heb, een paar jaar geleden, een casio edifice illuminetor watche. gekocht. na 2 jaar deed de batterij het niet meer en dat zag ik omdat de verlichting het niet meer deed. Dus een nieuwe batterij in laten zetten door een echte horloge verkoper. Deze heeft er een nieuwe batterij ingezet maar kon toen de verlichting niet meer repareren. Daarna, weer na twee jaar, naar een andere horlogeverkoper om weer een andere batterij in te laten plaatsen. Deze zag dat er een chronograaf wijze r los was geraakt en dat deze niet meer te herplaatsen was. Ok, weer geld betaald voor de bewezen diensten. Nu weer, na een jaar, weer een andere chronograafwijzer die los ligt. Ik ben er helemaal klaar mee. NOOIT MEER EEN HORLOGE VAN CASIO. Wat slecht zijn die dingen

26. august 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Einfach ein Saftladen

Also wenn man Incompetenz pur haben möchte gerne bei Casio bestellen.
Man bestellt eine Uhr bekommt das komplett falsche Produkt, absolut keinen Ersatz und keine Hilfe.
Also wenn mir als Kunde schon bewusst ist, dass der Fehler komplett beabsichtigt war und der Kundenservice dann absolut kein Stück hilfreich ist... da sagt man auch nichts mehr.

19. juni 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere