Selina was extremely helpful. She guided us through the various carpets and flooring and helped us to choose the most appropriate products for our hallway. She had a thorough knowledge of the produc... Se mere
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UNIT 2 150A High Street, SM1 1LX Sutton, Surrey, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Selina was extremely helpful. She guided us through the various carpets and flooring and helped us to choose the most appropriate products for our hallway. She had a thorough knowledge of the produc... Se mere
Virksomheden har svaret
Adelina was friendly, professional and knowledgeable. I needed carpet for a rented flat and she gave me useful, honest advice about the best underlay for stairs and the ideal carpet for a tenancy. She... Se mere
Virksomheden har svaret
This was honestly the best customer service I’ve experienced in a while. I wanted to place the order directly in the store and not online, because I had no idea what we needed and never had carpets... Se mere
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Selena did an excellent job advising me about vinyl flooring options, following a measurement visit I had the day beforehand. She was friendly and had lots of patience! All in all a great experience... Se mere
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Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
UNIT 2 150A High Street, SM1 1LX, Sutton, Surrey, Storbritannien
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CAS-268405-P6H3H7
I am writing to make the complaint over 7 months about the carpet installation service I ordered from Carpetright. On 3 December 2023, I placed my carpet order and paid £694.05. The installation was due to take place on 5th January 2024. However, on the day of the installation I was told that the work could not be completed due to a shortage of stair noses and was assured that it would be completed the next day. Despite multiple follow ups, the work has remained uncompleted for over two months.
In response, I went to the store to seek a solution, only to be met with discriminatory and rude behaviour from staff. I subsequently emailed the company to lodge a complaint and received a response the next day stating that a case had been opened. Unfortunately, there has been no further communication or resolution and it is now over six months later.
During this time, I have contacted several third party carpet installation companies to complete the work, but they have all stated that they were unable to rectify the initial installation errors. I suspect this is why Carpetright has not returned to complete the work.
It has been 7 months, no anyone contact us to solve this problem, as their staff are racial discrimination.....
EVEN ONCE!!!!!!
Very helpful and friendly. Arranged discount and gave excellent advice!

Besvarelse fra Carpetright Limited - Sutton
Top marks for service ,customer service excellent. Staff very polite.

Besvarelse fra Carpetright Limited - Sutton
Adelina was friendly, professional and knowledgeable. I needed carpet for a rented flat and she gave me useful, honest advice about the best underlay for stairs and the ideal carpet for a tenancy. She also found me the best price. Highly recommended.

Besvarelse fra Carpetright Limited - Sutton
Great communication, great advice and very helpful. Very quick, after ordering the carpet etc, we got a call within 15 mins to book a time to have our carpet fitted.

Besvarelse fra Carpetright Limited - Sutton

Besvarelse fra Carpetright Limited - Sutton
Selina was so helpful in helping us choose our carpet, going through all the options. We were kept informed and the whole service was very smooth. Thank you

Besvarelse fra Carpetright Limited - Sutton

Besvarelse fra Carpetright Limited - Sutton
Very good service. Big shout out to the salesman who came my house. He was extremely helpful & professional. Mr Istvan Izucs.

Besvarelse fra Carpetright Limited - Sutton

Besvarelse fra Carpetright Limited - Sutton
Reasonable Price. Prompt respone and meet my delivery timeline and Professional advise.

Besvarelse fra Carpetright Limited - Sutton
The honest advice provided by the in store consultant greatly influenced my choice of carpet & decision to purchase from this retailer.

Besvarelse fra Carpetright Limited - Sutton
Resenable prices considering the hard time everyone been facing and friendly staff make mu purchases easy

Besvarelse fra Carpetright Limited - Sutton
This was honestly the best customer service I’ve experienced in a while.
I wanted to place the order directly in the store and not online, because I had no idea what we needed and never had carpets fitted before. They walked us through all details and made us feel comfortable with the process. Very understanding, within our budget, I couldn’t be happier.
Adelina and Selina were absolutely amazing, guided us to make the best decision and went out of their way to help us.
Also their surveyor Istvan was extra helpful, punctual and professional.

Besvarelse fra Carpetright Limited - Sutton
Excellent service. Pleasant lady, very helpful in making the selection. Explained everything clearly.

Besvarelse fra Carpetright Limited - Sutton
Excellent service, patient staff as we kept changing our minds on the choice of carpet. Simon was superb, very efficient and knowledgeable

Besvarelse fra Carpetright Limited - Sutton

Besvarelse fra Carpetright Limited - Sutton
I needed carpet for a person with disabilities living alone, from discussing what carpet they would need to ordering it to having it fitted the team were amazing took care of all my needs and concerns, thank you so much to the Sutton team particularly Simon who was brilliant

Besvarelse fra Carpetright Limited - Sutton
Excellent service, sales persons, prompt and efficient job well delivered and completed. 5 🌟

Besvarelse fra Carpetright Limited - Sutton
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