Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
As a food stylist in Sydney, Australia, beautiful surfaces are vital to my work. I have purchased a few times from capturebylucy.com and Lucy never disappoints. The product is the best worldwide as is the service and quality. Highly recommend
I purchased a vinyl backdrop from Capture by Lucy (Backdrops by Lucy) to use for product photography for my business.
On arrival, I took a single test photograph of some crystals placed on the vinyl to see if it worked for my needs. It didn’t, so I rolled it back up, returned it in the original tube, and informed Lucy by email that I would be returning it.
She replied, stating that she had seen the image on my Instagram account and that returns are not accepted once a backdrop has been “used. She said a refund would only be offered if the backdrop was returned in perfect condition.
The photo was uploaded to Instagram because it was a good photo of my product and was worth using, although the backdrop wasn't suitable.
After receiving the return, she claimed the backdrop had scratches, an indentation, and clamp marks, and offered only a 50% refund. The backdrop was never clamped and was used flat on a photography table. Vinyl is a durable material, and the tiny indentation shown in her photo was not caused by me.
She offered either to return the backdrop or issue a 50% refund. When I said I would open a PayPal dispute, a 50% refund was issued immediately, which prevented me from opening a full dispute. PayPal later ruled in the seller’s favour, stating the item was “as described”, despite the dispute being about the return, not the description.
While Capture by Lucy relies heavily on strict terms and conditions regarding “use”, I found the handling of this return unreasonable given the nature of photography accessories, where a test image is necessary.
There are many alternative suppliers of printed vinyl backdrops, and I would recommend considering those instead.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
