Absolutely awful customer service, Had to chase numerous times to find out where my order was. When they eventually did advise my gates were ready they said I had to wait until they had enough weight... Se mere
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Se, hvad kunderne siger
Delivery on time as promised, great customer service, we self fitted following instructions and worked perfectly. A great experience all round, so much so that we fitted a 2nd one.
The fitters arrived yesterday despite torrential rain to fit new gate posts at my property. They were so professional, they removed the old wooden posts and fitted the new metal posts and then the... Se mere
Purchased our metal drive gates from Cannock Gates when they started business in 1983. Four houses later and we have recently purchased another set of driveway gates from Cannock Gates. Great quality... Se mere
Virksomhedsoplysninger
Om Cannock Gates
Skrevet af virksomheden
Cannock Gates is a renowned UK-based company specializing in the manufacturing and retailing of garden gates, fencing, and other outdoor products.
Established several decades ago, we have garnered a reputation for excellence in craftsmanship, durability, and customer service. Our extensive product range is made from responsibly sourced materials such as aluminium, timber and metal.
Cannock Gates serves a diverse clientele, catering to both residential and commercial customers. Whether customers seek to enhance security, privacy, or aesthetics in their outdoor spaces, Cannock Gates offers tailored solutions to meet their needs. Our products are designed to withstand the elements and endure years of use, providing reliable functionality and aesthetic appeal.
Our company's commitment to quality is evident in every aspect of our operations, from sourcing premium materials to employing skilled craftsmen and utilizing advanced manufacturing techniques. Cannock Gates prides itself on delivering superior products that exceed customer expectations.
Beyond their product offerings, Cannock Gates maintains a strong emphasis on customer satisfaction, providing personalized service and support throughout the purchasing process. Their dedication to excellence has earned them a loyal customer base and solidified their position as a trusted leader in the industry.
Call 01543 462 500 or email sales@cannockgates.co.uk today!
Kontaktoplysninger
Mill Park, Hawks Green Ind Estate, WS11 7XT, Cannock, Storbritannien
- 01543462500
- sales@cannockgates.co.uk
- www.cannockgates.co.uk
4,5
Fremragende
369 anmeldelser
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Har besvaret 40 % af deres negative anmeldelser
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Besvarelse fra Cannock Gates
Hello Chris, thank you for your great review! All the best.
Good customer service but let down by delivery damage
The customer service was very good. They accommodated a change we made to the order and when problems occurred they were dealt with efficiently and without much hassle. The major problem was that we had damaged gates delivered to us with replacements being damaged as well. The damage ranged from scratches in the paint work to bends in the gate frame. I imagine they were damaged in transit by the courier used which is a great shame as the process of getting a set of gates we were happy with became rather long winded and spoilt our customer experience.
1. marts 2024
Besvarelse fra Cannock Gates
Hello Ms Howe. Thank you for taking the time to write us a review. Our warehouse team works hard to ensure all goods leave us in the condition that you were promised. Unfortunately on this occasion, the courier has let us down and despite thorough packaging, the items were damaged. Please contact us if you require further assistance.
Look no further for your gates
Excellent choice, great price and fantastic service from Cannock Gates. Our gates have been up for a while now and look absolutely stunning
15. maj 2024
Besvarelse fra Cannock Gates
Hello Stefan, fantastic to see that you are happy with us. All the best.
I have noticed that a couple of the…
I have noticed that a couple of the small stiles across the gate I can move from side to side
21. april 2024
Besvarelse fra Cannock Gates
Hello Nigel, please contact us so we can look to rectify this for you.
The man I spoke to after ordering my gate was very helpful
The gate was made to measure and fitted the frame exactly and after 8 months it still looks great.
22. september 2023
Besvarelse fra Cannock Gates
Hello Nigel, glad you're happy with us.
Good eventually!
Ordered gate & pair of posts, gate was fine, but 2 hanging posts supplied. Correct latch post supplied but after several weeks & a few chasing phone calls.
14. december 2023
Besvarelse fra Cannock Gates
Hello Graham, thank you for taking the time to write us a review. If you require further assistance, please get in touch with us.
Besvarelse fra Cannock Gates
Hello Paul, thank you for writing us a review.
Gates and posts
Gates and post were delivered reasonably quick. Gate and post were all solid and nd in excellent condition
15. december 2023
Besvarelse fra Cannock Gates
Hello Ronald, thank you for your review. All the best
Wooden gates
We were looking for a quality 10 ft wide and 3 ft high wooden gates….we were not disappointed…Cannock gates make bespoke top quality products at affordable prices.They arrived very well protected and packed and on the time specified .i would highly recommend Cannock gates
14. december 2023
Besvarelse fra Cannock Gates
Hello Julie, thank you for your kind words. All the best
Besvarelse fra Cannock Gates
Hi there, thank you for your review! How can we make it a 5-star experience for you next time?
Fence Fittings
We ordered a metal fence which arrived within a couple of days but there were no fixings with it.
I called to find out how to acquire the fittings, and without hesitation, the person who answered the phone said not to worry and she would send them out.
Quite honestly I expected to have to call a few days later to remind them to deliver but they arrived the next day.
Such a pleasure dealing with a company that does what it says. Very efficient and a big THANK YOU from me.
16. april 2024
Uopfordret anmeldelse
Besvarelse fra Cannock Gates
Hello, thank you for your detailed review. All the best.
Poor Delivery Communication
I bought a gate via ranton Gates on ebay, absolutely no communication as to when the gate would be delivered which resulted in the courier (no idea which company) leaving the gate on the doorstep which could have resulted in the gate being stolen luckily it wasn't. Quality of the paintwork on the gate is poor, it looks like it wasn't prepared properly between coats. Poor servicr
4. april 2024
Uopfordret anmeldelse
Besvarelse fra Cannock Gates
We are sorry about your lower than expected gate purchase experience. Having checked your order, you unfortunately did not give a mobile number so the courier could not send you their delivery time/date text. We do have a standing note that states the goods can be left in a safe place, but as the courier is an independent company we have no control as to what they deem as a 'safe place'. With respect to the poor paint finish, the gates are powder coated black and this should last a number of years (but you do need to touch up any damage to the coating). Prior to leaving a bad review about our service, we would have preferred that you first contact us to give us the opportunity to rectify any issues and give you the good service we give to all our other customers.
Fantastic - Great Product and Great Service
I cannot be more happier with the service and quality of goods supplied by Cannock Gates.
I had a bespoke order size and my query was dealt with Laura - from the initial email to the very last i cannot fault Laura's care in customer service - prompt, accurate, kind and timely with sincere attention to detail on all of my queries.
I was told the gates would be 3 weeks as it was a special order however all delivered safely within 9 days of order.
The courier was also fantastic with prompt text messages on updates with regards to the time of delivery
I have no hesitation in using this company again and will refer at any opportunity
very thankful that i came across their website and even more thankful for great a great product and great service
25. marts 2024
Uopfordret anmeldelse
Besvarelse fra Cannock Gates
Hello Tim, thank you for taking the time to write us a review. We're glad to see that you're happy with our customer service and quality of goods. All the best
First Class from Start to Finish
An excellent experience from start to finish dealing with Cannock Gates. Nothing was ever too much for Sophia as we requested a number of quotes due to the superb choice of gates. We chose the Cromwell with added Dog Bars and this was done with no issues.
Installers arrived on time, and did a professional job.
Would definitely recommend a site survey first to review requirements.
Highly recommend this Company.
22. marts 2024
Uopfordret anmeldelse
Besvarelse fra Cannock Gates
Hi there. Thank you for your review and recommendation. All the best
Besvarelse fra Cannock Gates
Hello Charles, how can we make it a 5 star experience for you next time?
Fabulous gates and very good after sales service.
Ordering the gates was easy and the choice of sizes and styles is perfect.
My only complaint was that the courier (XPD) were awful but this was outside of Cannock Gates control.
Its the after sales service that counts when something goes wrong and I have to say the lovely staff at Cannock Gates did everything they could to sort it out and even offered to send a 2nd set of gates out to ensure i got them.
Really very happy with Cannock Gates. The quality of product, price and after sales service are fabulous.
Highly recommended.
21. februar 2024
Uopfordret anmeldelse
Garden Gate - Devon.
Ordering was easy to complete and our garden gate came well within the estimated delivery time. The gate and accompanying parts are sturdy and well made. I have noticed a tiny area of rust on the gate catch already and, although the gate has been treated with several coats of Sadolin it has swelled in the recent extremely wet weather and is proving difficult to close now. I guess that's to be expected given the conditions we're exepriencing currently and I fully expect it to revert to normal when things dry out a little!
23. november 2023
Excellent service
Excellent service. The gate is solid and was fitted really easily. Price was excellent too. Been looking for a gate for a long time and the choice from Cannock was the best. Highly recommend
23. november 2023
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