Candlesdirect Anmeldelser 

197
•
TrustScore 2.5 ud af 5

2,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Probably the worse company I have dealt with.The customer service is terrible. Cant track shipment. They say 2 / 3 day delivery then nothing for 11 days then say say sold out of what I ordered. Tried... Se mere

Bedømt til 5 ud af 5 stjerner

super soddisfatta! ho comprato una 10ina di cake della marca GooseCreek perchè in italia sono praticamente impossibili da trovare. Spedizione velocissima (sono arrivate in una settimana) pacchetto p... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered an electric wax burner for my Dads birthday, after reading reviews I was extremely worried it wouldn’t come in time or at all, but it came four days after I got an email saying it had been dis... Se mere

Bedømt til 1 ud af 5 stjerner

Really disappointed with delivery times ordered on Tuesday 6th Feb following day got an email saying it was dispatched and now a whole week later nothing has arrived not able to track items even thoug... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

2,6

Under middel

TrustScore 2.5 ud af 5

197 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,6

Alle anmeldelser

(197)

7 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Amazing products, first class service

A large selection of products to chose from, you will definitely find what your looking for here. The process was so easy and simple and the delivery was so quick. Will definitely be buying from here again. First class, highly recommended.

Thanks Pete

1. februar 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Website may be cloned with your data going to fraudsters

Would not allow paypal to be used. Credit card details were then entered. After entering an error message came up.
A week later my card was used 15 times in several different countries. Luckily my bank blocked the card and refunded my money. Think website may be cloned and someone else is gathering data entered on the site. If you have any issues during the check out process please contact you bank.
(It’s not just through data breaches that cyber thieves can steal credit card information. Criminals are using a strategy called “formjacking,” where they use malicious code to steal your credit card details and other information during the checkout process on online retail sites. )

30. januar 2021
Uopfordret anmeldelse
Candlesdirect-logo

Besvarelse fra Candlesdirect

Hello Colin , I am very sorry to hear about your experience you have had. On our website.
We have had our web team check through the website and there are currently no issues. I would like to inform you that we do not store customers card details, we only store, your address. It would be impossible for someone to access your card details from your account on our website as they don't exist. I also have done some extension research online and i cant find any other cloned website.
Many thanks

Bedømt til 5 ud af 5 stjerner

Love candles direct

Love candles direct, I have placed many orders over the last few years and never have any issues. Best place to feed my candle addiction

30. januar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Just Perfect

Wonderful ! Got my package only 3 days after i orderd ( im in Germany). Everything was well packed and Save. Love my candles and can recommend!

29. januar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent customer service 10/10

Having received yet another order I have to say I love Candlesdirect, delighted with my order, genuine brand candles at a fraction of the rrp. I have shopped here for a few years now and wouldnt go anywhere else. Their customer service is excellent if ever I had a query. 10/10

29. januar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Recently ordered some Candles in the…

Recently ordered some Candles in the Candles Direct Sale. Grabbed a load of bargains on Medium and Large Yankee Candles. Delivery was very fast. Ordered at Weekend and order was with me by Monday. Would def use again.

29. januar 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

They don't answer me to the emails

They don't answer me to the emails. The order is still without arriving. I want an answer now or I'm going to file a complaint! A store receives a payment and does not send the product, does not respond to the customer.
I send 2 e-mail and contact on messenger Facebook. No answer

28. januar 2021
Uopfordret anmeldelse
Candlesdirect-logo

Besvarelse fra Candlesdirect

Hello Miranda, If your order is shipping to Europe there has been some delays due to Brexit.
We have had a large increase in orders and emails over the last 2 weeks, which has caused some delays in getting back to people. Do do aim to get back to all emails within 24 hours.
Please email us at info@candlesdirect.com again, Someone will definitely be back to you shortly. 100% satisfaction is our goal.
Many Thanks

Bedømt til 1 ud af 5 stjerner

A SCAM

A SCAM: avoid!
Took payment but my order never turned up. Offered for me to choose alternative products as the ones I'd ordered had sold out - presumably hoping I'd end up spending more money. I asked for a refund instead and now radio silence on their side.
Also had my debit card details stolen and used since ordering - suspect this company may have something to do with it, as others have said.
Avoid like the plague.

27. januar 2021
Uopfordret anmeldelse
Candlesdirect-logo

Besvarelse fra Candlesdirect

Hello Gabrielle, We are sorry about this problem we had with your order. We have had a large increase in orders and emails this year, which has caused some delays in getting back to people. Please email us at info@candlesdirect.com again , and we will have no problem refunding your money.
Many Thanks

Bedømt til 1 ud af 5 stjerner

twee kaarsen besteld tot op heden niets…

twee kaarsen besteld tot op heden niets gekregen dit zijn dus bedriegers niets bij hun bestellen

23. januar 2021
Uopfordret anmeldelse
Candlesdirect-logo

Besvarelse fra Candlesdirect

Hello, We are sorry for your delay to your order. Please email us at info@candlesdirect.com
We will come back to you as soon as possible with an update to your order.
Many Thanks

Bedømt til 1 ud af 5 stjerner

À banir

À banir ! Je n’est jamais reçu ma commande au bout d’un mois et demi d’attente ! J’en avais pour 60€ en plus qu’elle gâchis a éviter !

21. januar 2021
Uopfordret anmeldelse
Candlesdirect-logo

Besvarelse fra Candlesdirect

Hello, We are sorry for your delay to your order. Please email us at info@candlesdirect.com
We will come back to you as soon as possible with an update to your order.
Many Thanks

Bedømt til 1 ud af 5 stjerner

Disappointing, got my order but no scent throw

Hmm, I'm posting my review here as it seems you can't post reviews on their website. Funny that! I should have realised that it was odd that none of their products have reviews before I ordered from them. Here is the review I just tried to submit on their page:

I ordered 2 large candles, Surprise Snowfall and Fluffy Towels - my first order from Candles Direct. Having had Yankee scented products before I'm used to them filling the room with their scent but despite my hope every time I light these there is barely any scent throw. I keep asking my son and husband of they can smell it but they always say no. I'm sitting right next to the fluffy towels candle right now and it's about halfway down and I can't smell it at all. Really disappointing. Note: upon trying to submit this review with one star the submit button wouldn't work, hmm. Also slightly suspicious that there are no reviews of any of the products I looked at. I'd stay clear! Judging by these reviews here I doubt it's worth me contacting them about my non scent throwing candles 🙄

13. januar 2021
Uopfordret anmeldelse
Candlesdirect-logo

Besvarelse fra Candlesdirect

Hello Zoe. We are sorry about the issue you have had with your Yankee Candle.
Please email us at info@candlesdirect.com
We would be happy to send you a new candle if there is an issue with it, maybe a different fragrance as some are stronger than others.
Many Thanks

Bedømt til 1 ud af 5 stjerner

Credit card details stolen!!!!

Do not use this website unless you want your bank details stolen!!!

Ordered a candle and it showed up as described and on time. The only other website I used my credit card on in this timeframe was Amazon. A few days later, someone used by credit card details to try to buy £1250 from Argos. Conversations with a bank employee revealed that she had also been the victim of credit card fraud shortly after using this website.

6. januar 2021
Uopfordret anmeldelse
Candlesdirect-logo

Besvarelse fra Candlesdirect

Hello John , I am very sorry to hear about your experience you have had. We have done extensive work on our website and there are currently no issues. I would like to inform you that we do not store customers card details, we only store, your address. It would be impossible for someone to access your card details from your account on our website as they don't exist .
Many thanks

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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