Canadian Appliance Source - Whitby / Oshawa Anmeldelser 

The first delivery date was Feb 27, then when I chose a new date, it was "late February". My order is still not available for delivery and I have no update.

Buying the appliances was a breeze. Dave helped send me some options online. I picked what i wanted. And delivery was 3 days later. Deliver was prompt and delivery guys were professional.

The worst return policy and experience ever! Don’t buy online from Canadian Appliance Source. Delivered from Whitby but I can’t return here. Have to take it to Vaughan which is over and hour away vs 15 minutes to Whitby. Took me almost a week to settle return. Wanted to charge at 35% restocking fee. Sent pictures 3x, not good enough. Marked on return request packed in original box. Told I had to send more pictures because I opened the cooktop. Told me I said I didn’t open it. How would I know it was one of the few nonstandard size and it didn’t fit if I didn’t open the box. It was a nightmare. Slow response. 1 email a day. 1 additional week without a cooktop because of their return policy and how slow they are. Very unsatisfactory. DONT BUY HERE ONLINE!

January 11th 2026 ordered a dishwasher for our son in Whitby.They actually sent a BROKEN and damaged machine.When they delivered it there was water comming from the bottom of the box.The delivery people and CAS BOTH told us this was because they tested the machine before they sent it.This is a COMPLETE LIE/CAS completely avoided us in any help or rectification of the situation--NEVER EVER buy from this totally disrespectfull business....and there salesmen also LIE.......to cover up the truth/we should have taken this company to court...CAS would of LOST hands down.TERRIBLE BUSINESS2026

Having worked in contact centre environments in the past I know firsthand the challenges faced by the agents especially when call volumes are high - meaning lengthy waits for someone to answer. And while I had a bit of a wait for my opportunity to speak with an agent I was truly delighted by RaEesah, who answered the call with an extremely pleasant tone, immediately checked in on me on a personal level and then efficiently, effectively and thoroughly handled the purpose for my call. Overall this was a quality interaction for me. I believe many agents would benefit from RaEesah's example! Thank You!

STAY AWAY! We bought the Frigidaire Professional fridge, but they delivered a defective one, and they have no customer service. Electrolux agreed to replace the fridge from their warehouse. Never shop from CAS again!

Virish Neersoo was very quick to reach us and offer us a solution for a small broken piece on our new freezer. Excellent service from everyone involved. Thank you

I purchased Jennair appliances and paid in full in Feb 2024 with the promise that if I paid in full they would hold appliances from me until needed early fall as I was building my home. All I would have to do is update delivery. I was assured that the appliances , if paid in full, would be there for delivery when needed and not be given to anyone else. I called Sept 12th to have them delivered and my fridge had been given away and I now have to wait till the end of Sept....estimated date as well!! On top of it all I needed to get the rest of the appliances delivered but was told id b charged additional deliver charge for the fridge if I didn't wait for them all to come at once!!! Seriously after them lying about holding my appliances for me for when needed!!When calling u cannot escalate to anyone higher than customer care and they were not helpful at all. Apparently you cant expect for paid appliances to be available when needed. Unfortunately I guess the salesperson would tell me they would be in order to get a 30k sale. Id beware...after service if there's an issue you are at their mercy as the aftercare is basically non existent.

Aisha the service rep i talked to was very helpful with the instructions and information we needed in accepting our new fridge.

Had recent issue with our 3 month old Fridgidaire bar fridge suddenly the fan being very noisy.

Spoke with Sheshna who in a few minutes provided my sales info and number to call. She was very pleasant and concise on the call. Great customer support.

Thanks again Seshna!
Stephen

Amit Sharma (Sales Manager) at Whitby, ON Location was professional. Offered discounts and a promo digital M/C as a gift as we bought the Washer & Dryer at Christmas Time.
Aisha Dolip for Customer Service gave excellent and professional service as we were having a problem with the duct vent for the dryer. Was resolved by the delivery guys as their service was excellent.

I was very impressed that Sheshna @ CAS paid particular attention at verifying that I am the person calling. It was a lot of questions to answer and one could easily become frustrated, but she slowly and politely got the credentials from me. I needed to contact the Company I bought a 4-year extended warranty from, on my $7500. refrigerator. She gladly provided same.
Unfortunately, I got a very, very rude and cold woman, answering the phone for the Warranty company. She said my warranty expired at the beginning of the month and it did NOT matter if today was only the 18th. and still in the month of October. It did not matter to her that the issue has been going on for almost one year, unfortunately for me, my hectic life, I just got around to calling. She wanted to get rid of me as fast as she can, off the phone. I insisted, after several "nothing we can do, your warranty is expired, "to have my case escalated. She took my email without a verbal verification of what I said so I don't hold much hope the matter went anywhere.
But, I do hope that CAS is making a note of how customers are treated by this Company they send business.

Always there are items what I am looking for, and very reasonable price and reliable products. Excellent sales associates I love at this store. Shopping there almost all the appliances in need

Friendly, quick, easy and on time. From start to finish. Great service! Keep it up , Thank you

Friendly staff, great service. No hassle. Morgan from the Whitby location is the epitome of what a customer associate should be. Thank you

We received the wrong fridge and then it took another 4 days to send the right one and our old one was already taken away. The sales rep wasn’t responsive at all, the customer service said they can’t do anything to help that I must deal with the sales rep. I received 1 email from the sales rep just stating the new delivery date, not even an apology for entering the wrong model number on the order.

Worst experience ever, will never buy from you again and will make sure all my friends and family members hear about my experience. I tried to rectified the problem but was told one lie after another, have never experienced anything like this, I am still in shock.

As soon as I walk in the store someone offered to help. Sales guy explained everything. Delivery was that week. Installation went great. My new washer and dryer are amazing
Thank you

Great service at the showroom and in delivery experience