Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... Se mere
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Se, hvad kunderne siger
Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... Se mere
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After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... Se mere
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Suraj was excellent, very helpful. Service was excellent +. Price was best by a little and unlike some other stores included delivery, take away of old , install and packing removal. Follow-up after s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Appliance Source - Vancouver
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4,5
Fremragende
1 t anmeldelser
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Besvarelse fra Canadian Appliance Source - Vancouver
Hi Jun,
Thank you for your kind feedback! We're happy to hear that our team member provided knowledgeable and professional service and made your experience a positive one. We truly appreciate your business.
CAS
Didn't finish the job, led to flooding
The installers came and discovered the standard washer hoses were too short for installation. They said I needed to purchase longer hoses myself, and gave me instructions, assuring me it was fool-proof. I bought the hoses, installed the hoses successfully, only to realize when I ran the first load that they had neglected to connect the drain hose. (Yes, maybe it was stupid of me not to know this, but that's why I used installers in the first place.) When I called CAS they said there was nothing they could do as it was a liability issue for them that I had installed anything myself. I said it was a liability for me to have used CAS, they had given me no choice, and they could at least pay me back for the plumber I was having to hire. Nope.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Canadian Appliance Source - Vancouver
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear about the issues caused during the installation of your new washer.
Canadian Appliance Source provides standard hoses for washer installations.
If an extension hose is required, customers are advised to purchase the extension separately.
Please note that we are unable to install the unit if standard hoses cannot be used.
We apologize for any inconvenience or trouble this has caused.
Sincerely,
CAS
very good service staightforward no BS
24. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Kelly.
We're so glad to hear that you found our service straightforward and efficient. We truly appreciate your positive feedback!
CAS
Fridge and d-washer purchaee
From assistance in the store (Nader), to the delivery guys and installers. All were knowledgeable, helpful and pleasant to deal with. Thanks.
23. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hello james
We are delighted to hear that our store team, delivery crew, and installers were all able to make your experience smooth and enjoyable!
We look forward to seeing you at the store again soon.
Warm regards,
CAS
Took too long to come in
Took too long to come in. Salesman said it was in stock and it came after 2 weeks.
17. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Dear Ken Jung,
Thank you for your review.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
Sincerely,
CAS
easy and painless.
15. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Julie,
Thank you for your review! We're glad to hear your experience with CAS was easy and painless. We truly appreciate your business and look forward to serving you again in the future. We’d be grateful if you shared your experience with your family and friends!
CAS
Purchased a washer/dryer on Friday and…
Purchased a washer/dryer on Friday and it was installed on Monday. All is good!
15. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Terry,
Thank you for your review! We're glad to hear your washer and dryer purchase, delivery, and installation went smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
My recent fridge purchase
I have purchased a number of appliances over the past few years from CAS in Vancouver. I have always dealt with Nader. He has always got me a great price and quick delivery. The purchase of the Fridge recently was completed very quickly which was important as this fridge was to replace my home fridge which had died.
21. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi,
Thank you for your continued support and wonderful review! We're thrilled to hear Nader has consistently provided great service, competitive pricing, and quick delivery over the years. We truly appreciate your loyalty and business with CAS and look forward to helping you with your future appliance needs. We’d be grateful if you continue recommending us to your family and friends!
CAS
Nick Ching was super helpful and found…
Nick Ching was super helpful and found the appliance I needed and arranged for very quick delivery as well.
Delivery was on time and easy
21. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Louise,
Thank you for your great review! We're thrilled to hear Nick Ching was able to help you find the appliance you needed and arrange quick delivery. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Great customer service
Great customer service. Super helpful advice. Great delivery service and take away of old fridge. Set up and installed new fridge too! Thank you very much!
12. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Sammy,
We are so pleased to hear that you had such a positive experience with our customer service and delivery team. It's wonderful to know that we could provide helpful advice and ensure a smooth setup of your new fridge. We truly appreciate your business.
CAS
Salesman was helpful but not pushy.
18. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Barry,
We're so glad to hear our team provided helpful, pressure-free assistance. We appreciate your kind words!
CAS
Salesperson has been very helpful
Salesperson has been very helpful. We had problems when the fridge was delivered and it had 2 dents in the door. He kept checking in to make sure everything was ok. The problem was the after sales dept referred me to the manufacturer rather than doing that work themselves. What is their actual job???
18. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Sharon,
Thank you for sharing your feedback. We’re glad to hear your salesperson was helpful and stayed in touch throughout the process. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we’d be grateful if you recommended CAS to them.
CAS
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Victor,
Thank you for your kind review! We truly appreciate your business and are glad you had a great experience with CAS. We look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends!
CAS
I would give five stars if my chosen…
I would give five stars if my chosen appliance was in stock and could have been delivered sooner. But, otherwise everything was good.
15. juli 2026
Great Canadian Appliance
Had a great purchase experience from my sales representative, Tony Emamyar. I found him extremely friendly and knowledgeable about the product. After purchasing I was surprised the company issued a discount due to competitor price match, amazing!
8. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Victor,
Thank you for your great review and for choosing CAS! We're delighted to hear Tony provided friendly, knowledgeable service and helped make your purchase experience a positive one. We're glad our price match policy added even more value to your purchase. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Tony helped us find the…
Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations.
The delivery guys were great too. Lots of kudos to them dealing with our multi leveled garden. They removed and took away the older appliances.
7. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hi Flavia,
Thank you for choosing CAS and for your fantastic review! We're delighted to hear Tony made the selection and scheduling process easy, and that our delivery team went above and beyond during your installation. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
We had an absolutely horrible…
We had an absolutely horrible experience with this company. We made the purchase of a washer/dryer combo. They offered next day delivery which we thought was great and was appreciated. We informed them we couldn’t be home until mid afternoon and they said they would try . I was informed that they would notify me the night before with four hour window for delivery the next day . If I couldn’t be home during that time they gave me a cancellation phone number. Which I called immediately after receiving the delivery time window because I couldn’t be home. I spent over two and a half hours on hold at which I hung up then sent a email to their customer cancelation address. The next day I received a text saying they were on their way and I was the next delivery. I called later that afternoon to reschedule. I once again informed them I was only available after 1:30 and they informed me that I may not fit into their route schedule. I don’t understand they informed us they delivered until 9 pm . And the couldn’t accommodate out time widow of between 1:30-9:00 if we didn’t fit into their route schedule. We ended up cancelling our purchase and bought from another store which had no problem delivering the next day after 1:30 !!
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Canadian Appliance Source - Vancouver
Dear Gordie Mckinnon,
Thank you for your feedback. We sincerely apologize that your delivery was unsuccessful and did not go as planned.
Please be advised that delivery routing and time windows are determined based on the specific delivery locations assigned for that day.
Consequently, we are unable to guarantee specific time windows.
Sincerely,
CAS
Extremely pleased!
I am very ill. I needed a fridge in a hurry. I could not go shopping. I made one phone call. Over a period of about 90 minutes and several calls with the same salesman, Mukul, I made a decision. I feel Mukul was patient and helpful and considered my situation. The fridge was delivered in less than 48 hours ! I am very pleased with the service, including the delivery fellows.
7. juli 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hello Caroline
We are so glad that Mukul and the delivery team were able to support you and make this process easy during a difficult time.
We look forward to assisting you again whenever you need us!
Best regards,
CAS
Suraj understood exactly what we are…
Suraj understood exactly what we are looking for, made good recommendations and gave us time to make the decision. We are very happy with his service and our purchase.
30. juni 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hello GW
We are thrilled that Suraj took the time to understand your needs and provided such thoughtful, well-paced recommendations.
We look forward to working with you again in the future!
Best wishes,
CAS
Our experience with our washer/dryer purchase
Our experience with the salesperson in-store plus with the delivery/installation crew was very positive. The installer noticed that we had a minor leak at the hot water shutoff and gave us recommendations on how to deal with that.
21. juni 2026
Besvarelse fra Canadian Appliance Source - Vancouver
Hello,
We appreciate you highlighting the exceptional care provided by our showroom staff and our proactive installation crew.
We look forward to working with you again in the future!
Cordially,
CAS
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